Reviews, Sales, and Service Ratings for
AXA Assistance USA

It was easy to search for policies and compare them. I bought a policy. I later found I needed to extend the timeframe for the policy by one day due to a change in flights by the airlines. I contacted AXA and made that change readily and easily.
The trip went smoothly so I have no reason to file a claim.
A comment -- one of your questions is about my experience with AXA Assistance during my trip. I had no contacts with AXA assistance during my trip, so I looked for the answer "does not apply" but it was not an option. Since my "experience" was neither great (5 stars) or terrible (1 star), I chose three stars. But I really wanted to say I had no contact with AXS. Please add the "no contact" or "does not apply" option!!

Our trip was rescheduled and a quick call to AXA rescheduled the insurance coverage. No problems and no hassles.

No problems at all

We did not make our trip as the cruise was cancelled and rebooked for new dates. AXA did change the dates for the new cruise and we are very happy with AXA service. Jack Good

I called to file a claim and couldn’t get through to anyone.

They were very helpful and acted quickly when the departure date changed a couple of times.

Plane for international flight was overbooked. Due to COVID-19, I had to travel to California to get to Asia. I got offloaded from flight due to being oversold. AXA would not pay out a single dollar for my hardship. Wasted $150 on this insurance policy and lost over $1,000 due to their BS

The policy paperwork specifically said to call them to make any date changes. I called and waited on hold an exceptionally long time, only to be told that I was required to send the request by email. I was leaving in less than 24 hours, so that wasn't an option. The agent took all my information over the phone, then told me again that I'd have to send an email.

So I did. They did respond in time, but instead of updating my paperwork, they just said "we made the changes." I had to ask again for an updated policy. It was frustrating, time consuming, and nerve wracking.

The trip was cancelled and we have rescheduled. I contacted AXA Assistance and got the policy moved to the new trip.

I called numerous times left a voicemail when I finally got in touch with someone. I wanted to verify the details of the insurance I purchased. The agent wasn’t hopeful. In the end I had to make another purchase for another travel insurance policy. Waste of money. I would use this company again