Reviews, Sales, and Service Ratings for
AXA Assistance USA

Obtaining coverage through square miles was far less painful than any other methods of researching the various providers. I ended up making a travel delay claim, and the basis for my claim was somewhat unorthodox. Instead of incurring meals, taxi, and hotel expenses after my flight was delayed, I chose to rent a vehicle so that I could drive home from JFK to Cincinnati. I was originally frustrated, because I concluded that AXA denied substantially all of my claim. I only received a check for $20 or so. After waiting on hold for a covid-reasonable-time of 20 minutes, I learned from the representative that the other check, encompassing full payment of the requested items, was lost in the mail. They ultimately paid for everything I requested and had documentation for. However, there are two things that would make the experience far better. It would be desirable to have an online portal that one could use to determine the status of the claim. In my case, it took far longer than the 30 days declared would be necessary to adjudicate the claim. I had to call several times to inquire about its status at week 6, 8, and thereafter. Secondly, if they are able to receive funds for the premium amount via credit card, they should be able to disperse the claim amount via credit card, paypal, venmo, or other electronic means as well. This would obviate "lost" check issue. All that being said, they covered the peril that they said they would cover, they accepted reasonable and somewhat irregular documentation, and they did not deny my claim. You will likely have a favorable experience with this or a similar policy from the same provider.

Easy to reach and great customer service.

AXA has been difficult at best to deal with in filing our claim. After weeks and weeks, it is not yet completed. They did not respond to emails. They kept sending emails saying they did not get our information when they had. Finally called them and all they could now say is that it’s under review.

Didn't feel like my question was really answered well

I'm still trying to file a claim. Everytime I call I'm told I'll get my claim forms within a couple hours via email address but never do. Why is this happening? I have confirmed with every phone call my contact information is correct but then I'm mislead in believing claim forms are being sent to me. I will never purchase a policy with this company again.

We fortunately did not need this insurance.

To see to evaluate how they perform. But check back with me.

It was my first experience and it went exceptionally well! I initially called to have some questions answered and felt confident all were answered. Then went online to set up my policy, and it went smoothly and efficiently. Will do this again!!

I sent them all of the documentation on Sept 10th. They were supposed to tell me the result within 15 days. I have not heard from them since. It's even worse when you consider I spent hours completing their claim information and sent them a total of 7 documents to support the claim I filed.

I submitted all documents and emailed to AXA they can't find my info in the system.