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Rating 3 out of 5Policy:
PlatinumReview Received:
October 5, 2021Daniel from TX Verified Squaremouth CustomerWas this review helpful to you?It was extremely difficult to contact AXA, with excessive wait time; and despite overwhelming evidence of the validity of my medical condition preventing my travel, there was reluctance to consider my situation.
19 out of 19 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
October 3, 2021Peter from PA Verified Squaremouth CustomerWas this review helpful to you?We exceeded our trip and we’re not allowed to extend the insurance. I was disappointed. Otherwise, my two brief encounters were first rate.
6 out of 7 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
September 27, 2021Andrew from CA Verified Squaremouth CustomerWas this review helpful to you?The policy was just what we needed for our trip, and it was well priced.
1 out of 4 people found this review helpful -
Rating 1 out of 5Policy:
PlatinumReview Received:
September 27, 2021Terry from PA Verified Squaremouth CustomerWas this review helpful to you?Our cruise was cancelled, and AXA was unwilling to provide a prorated refund for the 3 weeks that we no longer needed coverage.
16 out of 16 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
September 27, 2021David from CO Verified Squaremouth CustomerWas this review helpful to you?Agent was very helpful in helping me select the right policy for my motorcycle trip in europe.
1 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
September 18, 2021Stefan from VA Verified Squaremouth CustomerWas this review helpful to you?Everything was great from start to finish. Did not need to contact them for a claim and they were above board every time I contacted them which was more in the beginning and before purchasing the insurance. Highly recommend!
5 out of 8 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
September 13, 2021Joseph from NY Verified Squaremouth CustomerWas this review helpful to you?I purchased this after my trip was booked. The rate was very good and these people are very helpful in both assistance before purchasing the insurance and in filing a claim. I would recommend this company over any of the other insurance providers
4 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
September 12, 2021Rosemarie from CA Verified Squaremouth CustomerWas this review helpful to you?My trip was postponed and thank you for letting me transfer my current policy to another trip.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
August 23, 2021Gaby from IL Verified Squaremouth CustomerWas this review helpful to you?I unfortunately had to call to inquire about filing a claim as my hotel room was robbed on my trip. Everyone I had spoken to on my call was very empathic, kind, and helpful thus far. I felt heard, listened to, respected, and helped. The email with claims instructions was easy to follow. So far so good. I now await the claims process and follow-up.
12 out of 15 people found this review helpful -
Rating 3 out of 5Policy:
PlatinumReview Received:
August 21, 2021Thomas from CO Verified Squaremouth CustomerI started a claim sometime at the end of May (I believe the 27th) and the claim has still not been processed, even though it is only supposed to take “15 business days”.
Review Updated: 09/19/2021
I’ve been waiting for an update on my claim for the past few months and everytime I try to contact the company via email I don’t receive a response. Every phone contact is met with promises that they’re “getting there” which is honestly unacceptable and I will never be using this company’s services again.
Was this review helpful to you?
22 out of 23 people found this review helpful
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Additional Information