Name: AXA Assistance USA
Brand: AXA Assistance USA
Rating: 4.22 (932 reviews)

Overall Rating

0.1% (101) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

571
4 stars

184
3 stars

76
2 stars

43
1 star

58

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

69,366

MONTHLY SALES

703

REVIEWS

932

Overall Rating

Customer Reviews for AXA Assistance USA

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

932 Reviews Since 2015
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Filed claim

Rating 5 out of 5

Policy:
Silver

Review Received:
June 26, 2018

George from TX Verified Squaremouth Customer

Filling a claim seems to involve a lot of information.

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1 out of 2 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
June 22, 2018

Wayne from NJ Verified Squaremouth Customer

Customer service was very helpful. Fortunately I did not have any claims to make. I will use AXA for future trips.

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2 out of 2 people found this review helpful

Rating 4 out of 5

Policy:
Platinum

Review Received:
June 22, 2018

Michelle from LA Verified Squaremouth Customer

thus far, the customer service has been great!

Review Updated: 07/20/2018

1. the claim was lost for approx 3 weeks, and i had to call them to find it in their files......
2. they then sent me this: "Complete Booking Confirmation with dates of travel and flight information for your Spirit Airlines flight"

3. Then, I sent them this...."you have it..........if you would have read the file i sent you.......its page 7, 8, 9, 10, 11...........ReRead please: my packet was lost for approx 3 weeks and now you are asking for information already sent to you.......this is not going well......
mike romero"

4. I then got ANOTHER note saying they would get back to me in 15 days.........." Your Claim information has been received. Please allow up to 15 business days for review. "

I am not confident with this company!

thanks............
mIke

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3 out of 3 people found this review helpful

Rating 3 out of 5

Policy:
Gold

Review Received:
June 16, 2018

Myron from NV Verified Squaremouth Customer

She explained the claim process and the documentation required.

I observed that the process was very difficult.

She told me, in a very sharp tone that if I did not want to follow the process then I should not file a claim. Did not appreciate her response or tone. She is clearly one who is a prime candidate for retraining.

AXA makes very easy to purchase their product but very difficult to use it.

Gives me pause to wonder why I would want to use AXA again.

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7 out of 8 people found this review helpful

Rating 4 out of 5

Policy:
Platinum

Review Received:
June 11, 2018

PAUL from CA Verified Squaremouth Customer

No complaints but as always, read before you buy the fine print in any policy you are considering. fortunately, we did not have any problems with our trip and do not need to make any claim

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2 out of 2 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
June 6, 2018

Greg from HI Verified Squaremouth Customer

I spoke to a representative prior to my trip to Japan, just to make sure all was in order. He was polite and answered all my questions.

Response From:

AXA Assistance USA:
The AXA Assistance USA Team

Response Received:
June 7, 2018

Thanks Greg! We are happy to hear that you had a great experience!

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2 out of 2 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
June 5, 2018

Donald from CT Verified Squaremouth Customer

Ease of getting the policy, clear presentation of terms cost etc!

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2 out of 2 people found this review helpful

Rating 4 out of 5

Policy:
Platinum

Review Received:
June 4, 2018

MARGARET from GA Verified Squaremouth Customer

Purchased insurance for trip twice. First trip was cancelled due to illness. Was advised incorrectly to reschedule which did not allow for claim to be filed. Had to fully cancel first trip to file the claim. Once done there was no issue filing or receiving payment.
Rescheduled trip after claim was complete and purchased 2nd policy. Misinformation was my only issue.

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4 out of 4 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
May 28, 2018

Donald from MD Verified Squaremouth Customer

We have used Squaremouth for several years and found them very easy with whom to deal!

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1 out of 2 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
May 19, 2018

Robin from CA Verified Squaremouth Customer

Next time I would rather just purchase medical coverage.