Reviews, Sales, and Service Ratings for
AXA Assistance USA

Will be able to proved better feedback after claim process is complete

Hi Robin! Thanks for providing the positive feedback for your pre-trip and during trip experience with AXA. If there is anything else we can do to help, our team will be available to assist you.

AXA rep. was cordial and informative when I called with a question prior to the trip.

Thank you Lorraine! We are glad to hear that you had a great experience with our customer service team. We hope you have a great trip and if you have any other questions, our team will be here to help!

Interaction with customer service pre-departure, when I asked about claim procedure with doctors / hospitals overseas, was very positive. I felt I was talking to someone intelligent and knowledgeable.

We are so pleased that you found our pre-departure customer service experience to be very positive and helpful. We hope that you had a great trip and considering AXA for insuring any future trips. If you have any additional questions or require further assistance, do not hesitate to reach back out to the team!

The website provides a very good general comparison chart between insurance. Filter selections are excellent, appropriate and useful. With the Squaremouth guarantee, Squaremouth has become my go to site for travel insurance.

The price was good and contracting went well. Fortunately , i did not need the service on this trip.

Customer service was prompt and courteous. They provided the necessary forms which we are currently processing.

We are happy to hear that you enjoyed your customer service experience and that they were able to provide you with the assistance you needed.
If you have any further questions, please do not hesitate to reach out to them again.

We are awaiting feedback on our claim made over a week ago.

My experience is really bad with Axa and their agent who is dealing with the claim. They are not replying for many days and then they ask something which was already sent to them. My feeling is that the only intention now is to push out the date of claim payment. This is not something that I would expect from such a reputable organization. Will never by Axa insurance again.

The cruise line cancelled the trip, so AXA refunded our premium in full.

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