0.1% (10) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
50
4 stars
17
3 stars
7
2 stars
3
1 star
7
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
7,683
Since 2020
MONTHLY SALES
91
Average Monthly Sales Since 2020
REVIEWS
84
Since 2020
Overall Rating
4.17 out of 5
Overall Rating 4.17 out of 5
84 Reviews Since 2020
Customer Reviews for battleface
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Was this review helpful to you?
0 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Discovery Plan
Review Received:
April 23, 2023
Kate from VA
Verified Squaremouth Customer
Very clear procedure and very helpful staff. While we didn’t make a claim we would definitely use again in the future based on price and customer service.
Response From:
battleface:
Franziska
Response Received:
April 24, 2023
Awesome feedback, thank you so much. We are looking forward to travelling with you again in the future.
Yours,
team battleface
Was this review helpful to you?
3 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Travel Medical Single Trip
Review Received:
April 10, 2023
Amy from WI
Verified Squaremouth Customer
I did not file a claim. My interactions with customer service were good. No issues!
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Discovery Plan
Review Received:
April 3, 2023
Maria Joan from CA
Verified Squaremouth Customer
i was able to fly without any issue
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Discovery Plan
Review Received:
March 28, 2023
Michael from CA
Verified Squaremouth Customer
They were able to quickly and easily do the policy adjustment I had requested.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
Discovery Plan
Review Received:
March 18, 2023
Kurt from TX
Verified Squaremouth Customer
Plandemic is over now so you can stop polluting commentary with the C word. That poor excuse for poor service should be behind us now. MOVE ON!!! please & thank you
Was this review helpful to you?
1 out of 27 people found this review helpful
Rating 5 out of 5
Policy:
Discovery Plan
Review Received:
February 14, 2023
Kathryn from CA
Verified Squaremouth Customer
I spoke with a friendly representative who recommended a policy that fit my needs. It was an easy process.
Response From:
battleface:
Franziska
Response Received:
February 14, 2023
We love to hear such positive feedback , thank you for your kind words.
Happy Travels
Team battleface
Was this review helpful to you?
2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Discovery Plan
Review Received:
February 4, 2023
Shanna from GA
Verified Squaremouth Customer
Although I fortunately did not have to file any claims, I did appreciate the ability to customize my insurance package with Battleface. Most other companies do not offer that. In the world of pandemics and war, traveling outside of one’s country can become complicated as travel restrictions can change rather quickly. I was looking for an affordable cancel for any reason policy for this reason, and I found it with Battleface. I would purchase trip insurance again using Squaremouth.
Response From:
battleface:
Franziska
Response Received:
February 5, 2023
Thank you for your fantastic feedback, we are happy that you had a trouble-free trip.
Was this review helpful to you?
4 out of 5 people found this review helpful
Rating 2 out of 5
Policy:
Discovery Plan
Review Received:
January 19, 2023
Dee from CA
Verified Squaremouth Customer
Your website says I will be contacted about my claim in 5 days... I filed it 12 days ago and have heard nothing. Thus far I am not happy with my experience.
Response From:
battleface:
Bo
Response Received:
January 23, 2023
Hi Dee, we apologize.
We have reviewed your claim and followed up with the clarifications needed to process it. We will ensure your claims analyst maintains regular contact with you to bring it to a prompt resolution.
Sincerely,
Team Battleface
Was this review helpful to you?
16 out of 16 people found this review helpful
Rating 5 out of 5
Policy:
Discovery Plan
Review Received:
October 10, 2022
Matthew from VA
Verified Squaremouth Customer
Battleface was great, easy to deal with when I presented all of the claim information and weather delays. They cut a check within just a few days and covered the costs that I wasn't able to get refunded. Would definitely use them again.
Was this review helpful to you?
15 out of 15 people found this review helpful