Reviews, Sales, and Service Ratings for
Generali Global Assistance

I GOT SICK TO MY STOMECK EVRY NIGHT THROW UP. I DO NOT KNOW FROM THE FOOD OR WHAT?i HAD A LOT TO DO WHEN I GOT HOME. tHANK YOU. ENIKO cOWLES

I filed the claim, which seemed to include some unnecessary redundancy in the paperwork.
I got an acknowledgement the claim had been filed.
I have heard nothing since, except this survey and another questionnaire asking how well you had performed.
Actual performance would be preferred.

Randy Welch
Denver, CO
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Thank you for sharing your feedback. We are sorry to hear about your negative experience. We take reviewing and responding to claims very seriously and our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We followed-up on the status of your claim and can advise it was finalized last week and we will be contacting you shortly with our determination. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any questions or additional concerns.

Thank you for posting a review of CSA Travel Protection.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Disappointed in the lack of communication from CSA concerning my claim.

Thank you for sharing your feedback. Our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that a dedicated team member has contacted you and your claim has since been finalized. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.

I was injured while travelling solo on a group bicycling trip in Europe and was diagnosed with various fractures. While I spent several days in the local hospital, the group trip leader, on my behalf, corresponded with CSA Travel Protection to have me medically evacuated back the U.S. Since my mobility was limited, CSA approved and arranged for a nurse to accompany me home. They booked the flight in the first class cabin so that I would be more comfortable. After rehab in the U.S., I filed my claim with CSA for the hospital bill in Europe and for the trip interruption. The claims rep advised me several times via email or phone message the progress of my claim. In just over a month, I received a phone message that the hospital bill was being paid and I should shortly receive a check for the trip interruption claim. In her message, the claims rep even said "if you receive a bill from the hospital because of any currency conversion balance due, just forward it to us for payment." CSA's claims processing was outstanding.

I mailed the claim and received notification via email that they received the claim on 10/17. Since then I have received no information. I am not quite sure how long it takes them to adjudicate a claim and I have had no requests for further information.

Thank you for sharing your feedback. Our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that a dedicated team member has contacted you and your claim has since been finalized. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.

There should be inexpensive coverage options for unplanned early child birth and adoption

I believe that I received an excellent value compared to the cost of the policy.

I always buy through your company, and it has always been a good experience.

My vacation plan was cancelled by the Travel Agency. CSA was very quick in their response and professionalism in answering my queries for the out of pocket expenses incurred for the pre-trip preparations.

The claim process with CSA is cumbersome. It also requires lots of documentation. Finally the response is super slow. I filed the claim via email and it took six days before I even received an email confirmation. The email confirmation says it might take weeks to get any response from CSA.

All in all a slow, bureaucratic process with no clear idea when it will get resolved. Very disappointing.

Thank you for sharing your feedback. We are sorry to hear about your negative experience. We take reviewing and responding to claims very seriously and our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We followed-up on the status of your claim and are requesting supporting documentation in order to resolve it. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any questions about the requested documentation or additional concerns.

Thank you for posting a review of CSA.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.