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Generali Global Assistance
Overall Rating 4.33 out of 5
Overall Rating 4.33 out of 5 4,453 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 16, 2016
    Gary from NJ Verified Squaremouth Customer

    Best price

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 16, 2016
    Ellis from NC Verified Squaremouth Customer

    Extremely efficient & professional claims agent. I will purchase travel insurance from this company on all future travels! 5 star rating in my opinion.

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    October 13, 2016
    Steven from CA Verified Squaremouth Customer

    Took awhile, but claim handled satisfactory.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 12, 2016
    GARY from AL Verified Squaremouth Customer

    Quick response to e-mails.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 22, 2016
    David from TX Verified Squaremouth Customer

    Great price and easy to work with. Covered all the areas of insurance we were concerned with. Will use them again.

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    September 14, 2016
    Judith from RI Verified Squaremouth Customer

    I would like to reserve comment until after I file claim. As I understand it, everything must first be submitted to my primary health insurer. I did sign myself out of hospital earlier than physician recommended and got various answers from CSA about how that decision would affect my coverage. I did consult with physicians in the US regarding standard practice as part of my process in arriving at a decision to leave, and was told that presenting similar status in the US, I would have been discharged at the time that I decided to leave AMA. I did leave AMA to rejoin my travel group and keep to my original booked return with my travel companions.

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  • Rating 1 out of 5
    Policy:
    Custom
    Review Received:
    September 11, 2016
    Robert from CA Verified Squaremouth Customer

    No results yet, taking too long

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 8, 2016
    Gary from TX Verified Squaremouth Customer

    We felt the insurance we purchased was reasonably priced.

    We had a family medical condition that resulted in our cancelling the trip about a week before we were scheduled to leave. We contacted CSA immediately. They provided a claim package and process that was straight forward and timely. Our claim has ben settled and we are pleased with the outcome. CSA handled everything professionally.

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  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    September 8, 2016
    Wendy from MA Verified Squaremouth Customer

    When my travel companion had heart problems and was advised by her physician to cancel our trip, I called CSA to confirm that my single supplement would be covered and was assured that it would be. After the trip, when I filed my claim they refused it, citing a pre-existing condition. I might have cancelled the trip had I known they would not honor their word. I am sending them a note from my travel companion's physician stating that it should not be considered pre-existing, so at this point our discussions are ongoing. But if this is the value of travel insurance, I certainly will skip it in the future.

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  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    September 7, 2016
    Daniel from FL Verified Squaremouth Customer

    The coverage for our replacement items were not satisfactorily met.

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