Reviews, Sales, and Service Ratings for
Generali Global Assistance

I was so glad I had decided to buy trip insurance for out trip to Florida in January. We experienced a huge snowfall (2 feet) the day before we were to fly. All flights were cancelled on the day we were booked. Consequently we lost a day of our trip and one day's expense that was non refundable on our condo. I called the customer service number on the policy and spoke with a very nice lady who told me to enjoy the rest of our trip and how to fill out a claim form when I get home. She said there was no rush. That was refreshing knowing that I didn't have to take more time from our vacation to deal with insurance claims. When I got home and settled I filled out the claim form, faxed my documents, and received a check in the mail within two weeks. Very pleased with the service, and will definitely use it again.

Due to a medical emergency we contacted the emergency service phone # and spoke to Mr. Michael Goldsmith. We can not speak more positively concerning the unbelievable service Mr. Goldsmith provided. He took charge during a very difficult time and arranged all transportation and perfect accommodation. His first words were, "I am here to solve your problems". This he did with speed and personal interest. His special attention to each personal need was exceptional. All was done in a matter of hours including timely updates of progress. We have been trying to contact Mr. Goldsmith to express our appreciation.
We recommend this company and its people very highly. Our experience as a whole has been extraordinary !

The agent looked for the policy to fit my needs ad nothing extra

I felt that the price was very reasonable based on the amount of protection provided. I would definitely use the company again in the future.

It was easy to enroll and economical. Although I didn't file a claim, I was satisfied with the protection indicated on the policy. Thank you!

I bought the protection in case there was a crazy storm and happily there were no issues. Phew! The trip was awesome!

The claim we filed with CSA was processed very quickly but there is a considerable amount of time needed to get the necessary response from our primary insurance to file the claim. As long as you provide exactly what CSA requires the claim will go smoothly. Read the claim requirements carefully.

Policy was easy to obtain and very affordable. I had to file a claim due to the winter storm that affected my area, so we'll see how the claims process is.

The follow up communication was very poor and slow. I didn't know if my claim was received. How long it would take to review, etc. also, the exchange rate used was the day of the check and not the day of our travel incident.

Our trip was interrupted with the death of my wife's mother. I have called CSA twice but have not received a return call. Downloaded a claim form. Not able to file claim due to lack death certificate. As soon as that is available I will be filing a claim.