Reviews, Sales, and Service Ratings for
Generali Global Assistance

Luckily nothing went wrong so I did not have to use the insu ance. It did, however, ease my mind to know that I had some recourse IF something did go wrong.

Well priced for the coverage. The test, of course, would be if we had to file a claim.

The experience of getting travel insurance - for the first time in 38 years of international travel - was smooth as silk!

Here's my advice: READ THE FINE PRINT OF THE INSURANCE POLICY BEFORE BUYING. CALL THE INSURANCE COMPANY TO ANSWER ANY QUESTIONS YOU HAVE BEFORE BUYING.

Some Travel Insurance policies do not include mother-in-law and father-in-law as "family".

My husband has an elderly mother. A big reason I would buy travel insurance for a trip when I am the sole traveller is for trip interruption coverage to return home should something happen to my mother-in-law. Guess what? With CSA Travel Protection, she is not counted as family so trip interruption would not apply.

For the trip that I insured, my husband was traveling with me so trip interruption would apply if something happened with his mother.

Excellent service. Very fast.

Richelle Griffin was excellent. She was very prompt an professional. She handled the claim quickly. She called and e-mailed me questions to help complete the claim. I was very satisfied.

Did I interact with CSA Travel Protection 24 hour assistance? I tried: they did not answer the phone.

This claim is not yet complete: I am awaiting the medical bills from the overseas providers. I was told they should arrive in January 2016.

Great service as always!

We missed a connection due to mechanical problems and missed out on a whole day of touring and a hotel room which had been pre-paid. I filed a claim and less than two weeks later, received a check. I appreciate the hassle-free, rapid response.
Will use squaremouth again.
Thanks.

Upon returning from my trip I filed a claim for medical that my husband had received on board the cruise ship we were traveling. I called CSA customer service and they told me the form that I needed to download. I completed the for and faxed it to their offices. Withing 24 hours I received an e-mail that my claim was being processed and that I should have my check withing 7-10 days. I was impressed and even more so when the check arrived as promised!!

Thank you!!