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Generali Global Assistance
Overall Rating 4.33 out of 5
Overall Rating 4.33 out of 5 4,453 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 24, 2015
    Harvey from OH Verified Squaremouth Customer

    Great site for making an intelligent comparison on travel insurance policies. Easy to search and review quotes form insurance companies. Very helpful customer service. This is my go-to site for travel insurance policies.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 22, 2015
    John from NY Verified Squaremouth Customer

    I will let you know after you settle my calim

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 15, 2015
    Marie from NE Verified Squaremouth Customer

    So far, because we are filing a claim, I had to contact a representative. She was helpful and courteous. Just hope the claim service goes well. We were not able to make it home on the 8th of Sept., due to American Airlines and a flight delay. Stayed the night in Philadelphia, therefore, hotel and meal charges were incurred.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 3, 2015
    Jeffrey from CA Verified Squaremouth Customer

    I very much appreciate the way my claim was handled. Ashley was outstanding! Thank you so much!!

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    September 2, 2015
    Jim from MN Verified Squaremouth Customer

    I feel we had a cursory rejection of our claim. We had a flat tire (which I know was not covered, and I was not requesting reimbursement for that) but there was no spare and so the rental car was not operable. The rental car company sent a tow truck/taxi, but it did not arrive in time to get us to our flights, which we missed (by only 20 minutes). The tickets were non-refundable and we had to rebook for the next flights which were 7 hours later and set us back 1100 Euros. If this is not covered as trip interruption, I am not sure what is.

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    5 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 2, 2015
    Steven from WI Verified Squaremouth Customer

    honest and reliable process

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    August 31, 2015
    Semyon from NY Verified Squaremouth Customer

    Thank you for your service satisfaction 100%

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    August 28, 2015
    Marlene from MA Verified Squaremouth Customer

    Easy site & to use & staff very responsive

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    August 27, 2015
    Charles from DC Verified Squaremouth Customer

    Customer Service is pleasant and easy to deal with, they answer all of my questions and help me choose the right plan. I have use Squaremouth before and plan to use them in the future.

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    August 24, 2015
    Ella from CA Verified Squaremouth Customer

    Before I filed the claim, I remembered contacting them as soon as we were told we couldn't travel due to medical reasons. But didn't get any response for a good while. I was rather concerned with this delay, but after I filed claim, they had been pretty good in responding to my follow up emails. Right now, they claim they have been waiting for Kaiser (our primary insurance) to share medical records, so we don't know when our claim will be completed. I hope it won't take too long.

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