Reviews, Sales, and Service Ratings for
Generali Global Assistance

Rm for extra night was 140. Received 150. Thought I would get food allowance and the 20 cab fare I had to pay. The service was prompt and otherwise satisfactory.

The coverage was more than a number of other policies that I saw.
The price of this policy was VERY competitive.

A friend recommended the site to me. I have never purchased travel insurance before.

At first, it was a little difficult for me to get the information I needed online, but a phone call to a customer service rep was very helpful. The young woman answered all my questions in a very cheerful and complete manner, and helped me make a decision on a policy suitable for our needs. She seemed competent, and left me feeling confident in my choice.

The person who spoke to me before I started my break and the day when I have interruption of holiday was very good he gave me his name Mr Singh,but the claim agent she was ***** in the earth she treated me just piece of **** and in her letter she twisted my words and claim which I did not impose and rejected.My claim is interruption my holiday by surrounding and kept Dr adice.Which I did early morning to your company as emergency call to leaving.
My claim is that due to my Dr advise "should not stay if I feel not well". I claim my expenses of hotel and travelling cost, it was around $500, not medical treatment.but here she was twisted my claim that I am claiming health ground, which cost could be come over thousands of dollars.
It had bad experience, because of Mr Singh adviced me to let them know about my claim so I did so and did not call TWITTER or Facebook.
If this agent act as in the favor of company not me as different to her I could gave her another case where I am going fareast and about $10,000 expenses covering.
I am very upset and do strngly request to remove this adjuster otherwisr lot of people will talk negative about your firm.
At the end I strongly request to send me $500 which I covered and my break ,it was interruption of bad food or atmosphere around .
Dr Saeed Rahman

CSA insurance was very unprofessional. They refused to cover my expenses as the flight was delayed by about 8 hours. Their excuse is: the plane was delayed for a "computer system failure" not a "mechanical failure. Obviously, it is a company who is just trying to make money. If anyone purchase an insurance from them, I advise they should read every single line of the fine prints!

the most negative about purchasing the Travel Protection from CSA is the price when I need buying extention for the trip.
I paid about $93 for 1 month trip and when I want to extend another 30 days the CSA quote me $197 which was about 200% increased over the original policy.
When travel to foreign country, is is not unusual for the traveler to have a need to stay on the trip longer and the price for the extention should be reasonable instead of putting the customer in a hard situation !
For this reason, I will never purchase a travel insurance with the CSA again !

All the details of health policy were not clear.

Experience was fine and rates were very competitive. Will probably use SquareMouth again when traveling.

Website easy to use. Price was competitive. Great peace of mind to have the protection. We will use Squaremouth again for future trips.