Reviews, Sales, and Service Ratings for
Generali Global Assistance

This is our second time working with Generali. Both experiences have been very good, staff was extremely knowledgeable and helpful. We felt we received very effective guidance and they made it easy to navigate through the many options and to make a thoughtful decision.

That's great to hear, Susan! At Generali Global Assistance, we value offering great customer service, and we are pleased you are a return customer. We will share your feedback with our team.

So far so good. I pray my claim will go smoothly.

Thank you for sharing your feedback, Janice. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

We filed the claim on 2/15/24, there's been no action on it yet.

Thank you for your feedback, Carl. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

This company paid my claim without any problems or asking for outrageous paperwork. I submitted my claims with receipts and got paid very quickly. I am happy with them!

That’s great to hear Kathleen! We strive to exceed customer satisfaction and are pleased to hear you had a positive experience with your claim.

We had a delay problem and incurred costs for housing and meals. I submitted my receipts in line and required documentation. I received an email within 5 days with a complete reimbursement for the expenses.

We’re sorry to hear about your travel delays, but pleased we were able to assist with paying your claim in a timely manner. Thank you for your sharing your feedback with us, Suzann.

Claim process was easy and they processed the claim within 24 hours.
Very impressed with their service and responsiveness.

At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, Terry.

Everything was easy. Explanations were clear. I was able to get a pre-existing condition waiver.

Thank you for your feedback, Alexander! It's wonderful to hear we were able to meet your expectations.