Generali Global Assistance
Overall Rating 4.33 out of 5
Overall Rating 4.33 out of 5 4,474 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    July 6, 2010
    Israel from ID Verified Squaremouth Customer

    Before Trip
    Response time to my purchase was quick and efficient. I copied the documents to carry with us and felt secure that we had good coverage in case of any exigencies.

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  • Rating 5 out of 5
    Policy:
    Custom Luxe
    Review Received:
    July 4, 2010
    Susan from CO Verified Squaremouth Customer

    Before Trip
    No customer service interface required.

    During Trip
    No service required

    Claim Process
    No claim necessary

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom Luxe
    Review Received:
    July 1, 2010
    Gail from IN Verified Squaremouth Customer

    Claim Process
    Still working on gathering all information to submit the claim. Not an easy process because of the airlines slow response.

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  • Rating 1 out of 5
    Policy:
    Custom Luxe
    Review Received:
    June 28, 2010
    megan from PA Verified Squaremouth Customer

    During Trip
    not applicable

    Claim Process
    not applicable

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    0 out of 5 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    June 24, 2010
    Margot from NY Verified Squaremouth Customer

    During Trip
    I called the Emergency number from overseas but didn't realise I needed to make it a collect call so i ended up paying $35 for the call. The brochure said 'this is the collect call number'. My mistake.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 20, 2010
    Barry from PA Verified Squaremouth Customer

    Before Trip
    good protection in hope you never need it.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    June 16, 2010
    Amelia from PA Verified Squaremouth Customer

    During Trip
    did not use

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 15, 2010
    Pamela from RI Verified Squaremouth Customer

    Before Trip
    The website is a little confusing if you are more than one traveler. I had to call to straighten out the cost. However, when I did call, everyone was wonderful.

    During Trip
    I had no need to contact anyone during the trip.

    Claim Process
    No claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 14, 2010
    Little from VA Verified Squaremouth Customer

    Before Trip
    I didn't need any customer svc. before we left so I selected "5" b/c I didnt have problems with it...

    During Trip
    I didnt need to use any of these so I dont have any real life rating to give you..I guess you were fine during our trip but we didnt have to use you ! (which is great, by the way)

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  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    June 14, 2010
    Marita from FL Verified Squaremouth Customer

    Before Trip
    It was easy to purchase travel insurance on-line. I was sent my policy and the price was resonable.

    During Trip
    The only issue we has was a strike that delayed our getting on the cruise ship by 1 day, which is not covered under the travel insureance

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