Generali Global Assistance
Overall Rating 4.33 out of 5
Overall Rating 4.33 out of 5 4,474 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 13, 2010
    Astrid V from IL Verified Squaremouth Customer

    Before Trip
    This is the second time I used Squermouth, very pleased with service and prices . Have not had a clame yet

    During Trip
    Did not have to use it

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 11, 2010
    Margaret from CA Verified Squaremouth Customer

    Before Trip
    Have used CSA before through recommendations.

    During Trip
    Our plane relanded at home outbound airport due to mechanical difficulties and I immediately called CSA, who had forms in the mail to us by the time we returned. They also tried to find us another flight.

    Claim Process
    don't have results yet

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Custom
    Review Received:
    June 6, 2010
    Robert from NC Verified Squaremouth Customer

    Before Trip
    There was no customer service - everything was completed via the web site

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 5, 2010
    Helen from CA Verified Squaremouth Customer

    Before Trip
    Having the insurance well in advance of the trip gave me peace of mind.

    During Trip
    Did not need to file a claim

    Claim Process
    Did not file a claim

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    June 3, 2010
    Lew from CA Verified Squaremouth Customer

    During Trip
    Didnt contact carrier during trip

    Claim Process
    Will file claim for trip delay as soon as I round up all receipts

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 3, 2010
    Mark from NM Verified Squaremouth Customer

    During Trip
    did not use any customer service

    Claim Process
    no claims

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 2, 2010
    Paul from PA Verified Squaremouth Customer

    Claim Process
    I had to wait for my primary coverage to process the original claim. That is why I filed two months after the trip. I notified the CSA of the process on March 19th.
    They were very professional and understanding.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    May 22, 2010
    Lisa from IA Verified Squaremouth Customer

    During Trip
    Didn't need assistance. No problems insurance was applicable to.

    Claim Process
    no claim made

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    0 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    May 14, 2010
    Camille from WA Verified Squaremouth Customer

    Before Trip
    I actually never received any documentation but they were fine on the phone

    During Trip
    My trip got cancelled due to the volcano

    Claim Process
    I actually have all the paperwork to submit the claim on my desk and am waiting for one more piece of documentation from the workshop I was scheduled to attend.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    April 30, 2010
    Robert from CO Verified Squaremouth Customer

    During Trip
    we did not require any help

    Claim Process
    No Claim made

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    0 out of 2 people found this review helpful

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