Sales & Service Data

TOTAL SALES
10,305
Since 2007
MONTHLY SALES
860
Average Monthly Sales Since 2007
REVIEWS
486
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,305
policies sold

0.6%
negative reviews

0.6% (63) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    285
  • 4 stars
    87
  • 3 stars
    51
  • 2 stars
    11
  • 1 stars
    11
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Excellent customer service support. Better coverage options than purchasing through cruise line. Money well spent for peace of mind.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had some questions for Squaremouth about my policy and tried to call 3 times for help. I sat on the phone for a total of about 3 hours at different times, which was ridiculous. Because I didn't get this question answered, the insurance would have been useless for the trip. I feel as if Squaremouth took my money and did nothing to make sure I knew how to work with the policy if something had happened.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Cancelled trip using "any reason" rider; documentation requested was reasonable,processed fairly quickly, amount reimbursed was as expected.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Extremely unhappy, claim is in dispute. I would never use them or you ever again. I paid for canel any time insurance for the entire span. The "bad word" insurance comapmy is denies claim becuase girl friend got pregnant. They refused claiming it was pre existing condition on Feb 1st and I paid for insurance meid march. SHE wasnt pregnant feb 1st and they know that.\r\n\r\nUnhappy to the max

    Was this review helpful to you?

    4 out of 6 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had two interactions with Squaremouth prior to our trip and neither went well. 1) When I asked for Beneficiary designation forms, the person wasn't sure what it was and wondered why I would need one. C'mon! Does it get any more basic!? And you don't know what it is!? Scary. (Eventually, I did get to Aidan there and he was quite helpful.) 2) I asked about which medical shots were necessary. The person there simply read from a script. They had no idea what it really meant and couldn't offer any interpretive value to me. I was thankful I didn't have to call Squaremouth about anything else.

    Was this review helpful to you?

    5 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    did not need a claim but glad to have the policy.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We never went on the trip due to the death of a family member.

    Claim Process
    We still have not yet received monies from our claim. The insurance company required extra paperwork, much of which we had already sent. Still waiting for a reply or check from the last info we sent.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I canceled policy within the time allowed. Never received refund

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for your review and bringing this to our attention.

    Our records indicate your transaction was refunded on May 10th, 2016.

    It can take several days for this to be posted back to your account, but we would have expected this to be completed by now.

    Please check your bank again to confirm. If you still have not received this refund, please contact us at customerservice@travelclaimsonline.com and we will be happy to help.

    Thank you for choosing Global Alert.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Good value. Happy not to have made a claim. Customer service helpful in choosing a plan.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my trip due to health concerns. Since I just mailed the 12 pages of documentation, I can't comment on my claim.
    It sure seems like a lot of paperwork in order to file a claim. I spent 4 days in the hospital for pneumonia and that made my COPD worse. I sure hope your claim process does not take forever. I would have preferred to go on vacation but I could not manage the airport experience.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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