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Reviews, Sales and Service Ratings for Global Alert Administrators

Global Alert Administrators Sales & Service Data

Total Sales
6,025
since 2007
Monthly Sales
14
average monthly sales since 2007
Reviews
434
reviews since 2007
Overall Rating
4.39 out of 5
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4.55/5
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average on squaremouth 13,539 policies sold - 263 average monthly sales over last 3 months - 14,674 reviews - overall rating 4.45 out of 5

Global Alert Administrators Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.45 out of 5

6,025 policies sold
1.0% negative reviews

1.0% (61) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    253
  • 4 star
    77
  • 3 star
    43
  • 2 star
    10
  • 1 star
    10
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Good coverage with a good price. I usually buy this insurance during hurricane season. I would recommend Squaremouth for travel insurance.

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  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I have a chronic illness. This illness requires me to go to doctor regularly. I planned a trip to the caribbean. There was an outbreak of chickymana virus. All the US Health alerts stated that someone who is elderly and had a chronic illness should reconsider. I therefore changed my plans.
    I called Global Alert and they said fine and no hurry to file a claim. I filed claim with all info required. I had a Cancel for any reason policy.

    GA denied my claim because I did not go to doctor's office before cancelling my trip. I did not need to go to doctors I was not sick. I would have been sick if I went on trip. I did go to doctor after cancelling my trip and my doctor confirmed that I was correct in not going on the trip.

    This policy is a joke and I will never buy again. Also, I will tell my friends not to buy.

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  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    My husband suffered a subarachnoid brain bleed the morning we were scheduled to leave for a European River cruise. He was hospitalized in ICU for 11 days. I contacted Global Alert the following AM (they were not available on the Sunday AM of the incident) and started the claim process. I received a listing of all the information that was necessary to process the claim. After his first followup appt of May 20, I secured all the medical discharge information and sent the entire packet in on May 22. A month later (on or around June 19) I called to check on the status of the claim....nothing had been done with it yet! I was told it would be expedited. Within the next month and 4 more phone calls, things finally moved along....verification from the cruise line, airlines etc. When I asked how long these claims usually take I was told 10-14 days, yet there was no explanation as to why our claim took so long. I had provided all the requested documentation , yet the confirmation on their end dragged. We finally received the checks the last week of July, along with an apology for how long it took to process the claim.

    Needless to say, I would be happy to deal with Squaremouth again but will not opt for Global Alert insurance coverage.

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  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Fell and shattered wrist and left forearm 1/2 way through the trip. I had to be medevac out to Nairobi. Then on-call international arrange flights for me and my brother to go home. I had to have surgery last week on July 24. My claim is currently in process for reimbursement on trip interruption.

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  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I had two interactions with Squaremouth prior to our trip and neither went well. 1) When I asked for Beneficiary designation forms, the person wasn't sure what it was and wondered why I would need one. C'mon! Does it get any more basic!? And you don't know what it is!? Scary. (Eventually, I did get to Aidan there and he was quite helpful.) 2) I asked about which medical shots were necessary. The person there simply read from a script. They had no idea what it really meant and couldn't offer any interpretive value to me. I was thankful I didn't have to call Squaremouth about anything else.

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  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Submitting our claim was straightforward, and we received our reimbursement without hassle. When we talked to customer service about it, they were very helpful: they got back to us in the time frame promised and explained everything clearly. It was a very positive experience.

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  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Still processing. I am having trouble accessing forms online

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  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Second experience,: we had no problems either time, so
    I have no idea how they'd do on a claim. No reason to
    think they wouldn't be fine.

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    0 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Fortunately, I did not have to make a claim.

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  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    As most have said, customer service has been horrible. Our bags were delayed three days and we are only claiming a few replacement items that are supposed to be covered. You would think we were applying for top security clearance. We sent them items and they would request the same items a couple weeks later. We called, emailed, mailed and still after 3.5 months we are waiting to get reimbursed. I just don't get it. They still made money on our policy too. Never again with them...I hope we see some reimbursement this year.

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