Sales & Service Data

TOTAL SALES
14,818
Since 2007
MONTHLY SALES
784
Average Monthly Sales Since 2007
REVIEWS
583
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

14,818
policies sold

0.5%
negative reviews

0.5% (68) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    344
  • 4 stars
    112
  • 3 stars
    59
  • 2 stars
    15
  • 1 stars
    12
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

Global Alert Reviews


  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We never went on the trip due to the death of a family member.

    Claim Process
    We still have not yet received monies from our claim. The insurance company required extra paperwork, much of which we had already sent. Still waiting for a reply or check from the last info we sent.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I recommend travelers, specially for a trip out of country to buy an insurance for self-protection! I feel very lucky being able to have Squaremouth for my insurer. I got good service for emergency repatriation with 2 RNs escorting me from abroad back to the US. My claim for trip interruption is pending for approval. I will also claim for medical emergency reembursement. Squaremouth shows to be very supportive and provides good service!

    Was this review helpful to you?

    5 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Recommended by travel agency. Used previously on another trip and scheduled for use on a third time. This will be our first claim to process. Excellent customer service in selecting plan and easy to do over the phone. Good response on initially filing a claim, but there is considerable paperwork to complete and documentation to be provided with any claim. I have already recommended the policy to another friend that is going with us on our next trip and they likewise got the same type of Global Alert Preferred policy.

    Was this review helpful to you?

    5 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Cancelled trip using "any reason" rider; documentation requested was reasonable,processed fairly quickly, amount reimbursed was as expected.

    Was this review helpful to you?

    5 out of 7 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Have to hold a long time on telephone for customer assistance. So far I have not heard anything after filing proof of claim over 22 days ago. When I call I'm just told that they're behind.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    October 3, 2016

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I find your site extremely helpful in comparing coverage and selecting the items that are important to me for trip insurance. Mu husband got ill on our trip and he has
    been dealing with Global Alert. It was a very tedious process to submit the claim. We have not heard back from them yet.

    Review Updated: 10/26/2016

    WE ended up getting the full amount of the claim - approximately $4,500. But my husband submitted It about Sept 7th or 8th and it took until October 24 for us to get payment. I'm not sure everyone insuring with them could wait that long without some financial deficit. Thank you. Julie Crum

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    September 13, 2016

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Extremely unhappy, claim is in dispute. I would never use them or you ever again. I paid for canel any time insurance for the entire span. The "bad word" insurance comapmy is denies claim becuase girl friend got pregnant. They refused claiming it was pre existing condition on Feb 1st and I paid for insurance meid march. SHE wasnt pregnant feb 1st and they know that.

    Unhappy to the max

    Was this review helpful to you?

    5 out of 8 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had two interactions with Squaremouth prior to our trip and neither went well. 1) When I asked for Beneficiary designation forms, the person wasn't sure what it was and wondered why I would need one. C'mon! Does it get any more basic!? And you don't know what it is!? Scary. (Eventually, I did get to Aidan there and he was quite helpful.) 2) I asked about which medical shots were necessary. The person there simply read from a script. They had no idea what it really meant and couldn't offer any interpretive value to me. I was thankful I didn't have to call Squaremouth about anything else.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    I have no complaints about the process or the time it took to complete. They required specific documents which I provided and settled the claim in a timely manner.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase. Out original confirmation at purchase was not sent via email. We had to request it.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

Read More

Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read More