Sales & Service Data

TOTAL SALES
11,993
Since 2007
MONTHLY SALES
881
Average Monthly Sales Since 2007
REVIEWS
514
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,993
policies sold

0.5%
negative reviews

0.5% (65) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    304
  • 4 stars
    92
  • 3 stars
    53
  • 2 stars
    13
  • 1 stars
    11
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    did not need a claim but glad to have the policy.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Recommended by travel agency. Used previously on another trip and scheduled for use on a third time. This will be our first claim to process. Excellent customer service in selecting plan and easy to do over the phone. Good response on initially filing a claim, but there is considerable paperwork to complete and documentation to be provided with any claim. I have already recommended the policy to another friend that is going with us on our next trip and they likewise got the same type of Global Alert Preferred policy.

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  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I appreciated the fact that the policy was easy to understand, and Filing a claim was much easier than expected. I would have purchased travel insurance in the last woukd I have known it was this simple and inexpensive.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Submitting our claim was straightforward, and we received our reimbursement without hassle. When we talked to customer service about it, they were very helpful: they got back to us in the time frame promised and explained everything clearly. It was a very positive experience.

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  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I submitted a claim as I had lost my passport (did have cancellation for any reason just in case of emergency for my plan). I understand if it takes time to process the claim, but never heard anything (word of rejection or anything). When later trying to check the status of the claim, my policy number no longer worked which is understandable as after the trip it may have ended. However, the confirmation I got after submitting the claim had no claim number, which is required for checking the status. Calling is very inconvenient as there is always "large number of calls." Overall, there really is no reason to purchase travel insurance if they are going to be like this as I am getting an impression it was just a scam.

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  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim processing was very slow. I had to call several times to find out the progress of the claim. I thought the claim settlement was unnecessarily slow, and claim should have been paid weeks before we received it.

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  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Excessively slow (nine months) in resolving claim made on a "cancel for any reason" policy: repeated back and forth requests for documentation, initial denial and approval only after appeal.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Documentation is NO longer mailed out because of everyone who buys trip insurance on line now wants them to print out their documents themselves. I guess this is done to save processing fees ($5) that I fell are too high especially when I did all the work by selecting the policy and having to print it myself.

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  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    My claim is still in progress. The claim process is less efficient than I think it should be. The easiest way to make it go faster would be for the company to email documents rather than sending them in the mail.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We had to cancel the trip.

    Claim Process
    Due to an accident and an unhealed wound, we had to cancel our vacation. The insurance company gave clear directions on how to make a claim. I sent in the paperwork and we were refunded the full amount of the vacation. Any questions were addressed by a claim specialist. I am very satisfied with the company.

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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