did not need a claim but glad to have the policy.
Recommended by travel agency. Used previously on another trip and scheduled for use on a third time. This will be our first claim to process. Excellent customer service in selecting plan and easy to do over the phone. Good response on initially filing a claim, but there is considerable paperwork to complete and documentation to be provided with any claim. I have already recommended the policy to another friend that is going with us on our next trip and they likewise got the same type of Global Alert Preferred policy.
I appreciated the fact that the policy was easy to understand, and Filing a claim was much easier than expected. I would have purchased travel insurance in the last woukd I have known it was this simple and inexpensive.
Submitting our claim was straightforward, and we received our reimbursement without hassle. When we talked to customer service about it, they were very helpful: they got back to us in the time frame promised and explained everything clearly. It was a very positive experience.
I submitted a claim as I had lost my passport (did have cancellation for any reason just in case of emergency for my plan). I understand if it takes time to process the claim, but never heard anything (word of rejection or anything). When later trying to check the status of the claim, my policy number no longer worked which is understandable as after the trip it may have ended. However, the confirmation I got after submitting the claim had no claim number, which is required for checking the status. Calling is very inconvenient as there is always "large number of calls." Overall, there really is no reason to purchase travel insurance if they are going to be like this as I am getting an impression it was just a scam.
Claim processing was very slow. I had to call several times to find out the progress of the claim. I thought the claim settlement was unnecessarily slow, and claim should have been paid weeks before we received it.
Excessively slow (nine months) in resolving claim made on a "cancel for any reason" policy: repeated back and forth requests for documentation, initial denial and approval only after appeal.
Documentation is NO longer mailed out because of everyone who buys trip insurance on line now wants them to print out their documents themselves. I guess this is done to save processing fees ($5) that I fell are too high especially when I did all the work by selecting the policy and having to print it myself.
My claim is still in progress. The claim process is less efficient than I think it should be. The easiest way to make it go faster would be for the company to email documents rather than sending them in the mail.
We had to cancel the trip.
Due to an accident and an unhealed wound, we had to cancel our vacation. The insurance company gave clear directions on how to make a claim. I sent in the paperwork and we were refunded the full amount of the vacation. Any questions were addressed by a claim specialist. I am very satisfied with the company.
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