Sales & Service Data

TOTAL SALES
17,933
Since 2007
MONTHLY SALES
898
Average Monthly Sales Since 2007
REVIEWS
652
Since 2007
Overall Rating
4.35 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

17,933
policies sold

0.4%
negative reviews

0.4% (78) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    384
  • 4 stars
    125
  • 3 stars
    65
  • 2 stars
    19
  • 1 star  
    18
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This rating is based on the cost and type of insurance I was looking for. I cannot rate the performance of the provider because I never needed to contact them.

    Was this review helpful to you?

    1 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Thanks.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My initial experience was excellent. The rep I spoke with was very personable and knowledgeable.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We will use the service again definitely

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    In process of filing a medical claim for my spouse.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    very satisfied about purchasing insurance for piece of mind and the entire process very simplified excellent customer service

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I never went on the trip.
    I did not take trip insurance just med evav. no pressure form agent to take or not to take - Was not his call - It was mine
    Something happened to my ankle 2 weeks prior to departure . Xrays & MRI determined that it would not be wise to travel on a Hiking type trip with a damaged ankle : (

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Trip was cancelled due to weather & plane cancelled. Called you, could not complete form on line ( I do not have Adobe Reader & found sight to not be secure). I was told on 2/9 that you would mail out forms. A week later I called again & was told it was mailed out. It was never received. My friend who recommended your insurance made me a copy of your forms & I mailed them out this week, certified, since you were being dishonest with me. Please respond.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    March 2, 2017

    Thank you for posting a review.

    We apologize for your negative experience with Global Alert.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was efficient and friendly. Fortunately I did not get sick so did not need your services. I would contact you again for future trips.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had a skiing accident at the beginning of my Canadian vacation week. The Travel Services Network I contacted should be retitled the Travel Aggravation Network. I should note that the main agent who helped me was pleasant enough to deal with but their policies are frustrating. They have a requirement that a physician's 'fit to fly' form is only valid for 72 hours. Consequently, rather than being able to take a non-stop flight home with a group of friends who could have provided additional assistance, I was required to take a connecting flight with one travel companion. There was a one-day difference - and now they will have to reimburse me for my missed hotel night.

    I am now in the process of completing the claim forms. One of the most non-sensical documents they requested is my proof of payment for the trip insurance premium!! If I hadn't paid the premium, would they have sent me and my companion home first class? Would they have sent me the claim forms?? Where is the common sense factor?

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    February 20, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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