cliam in process. $95 doctor's visit onboard ship. I have not received payment.
Good value. Happy not to have made a claim. Customer service helpful in choosing a plan.
Good prompt advice and information
I needed to make a change in the date pre-departure and the company was very efficient in sending revised documentation.
On reading the documentation, I found this was not the policy I needed, and cancelled it. I got my money back with no problem.
I think I was wisely guided to Global Alert by a very capable rep from Squaremouth at the beginning. When I couldn't print my policy I asked it to be sent. It arrived when I got home, which didn't impress me. I still believe Global Alert is a fine policy. The person online who works for them is lax in his job representation.
Initial documents didn't arrive. After one contact, rectified immediately.
Didn't use, no problems, thankfully
This rating is based on the cost and type of insurance I was looking for. I cannot rate the performance of the provider because I never needed to contact them.
Asked a question about pre-existing conditions.
Agent on the phone did not know the answer to my question.
I was placed on hold while the agent tried to get an answer to my question.
After 45 - 60 minutes on hold without the agent coming back to talk with me I finally hung up.
The claim process was unusually long, more than six weeks although they state up to 15 days. And, they had every piece of data required!
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
Customer Service is Everybody’s Job
“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read more