Sales & Service Data

TOTAL SALES
15,767
Since 2007
MONTHLY SALES
818
Average Monthly Sales Since 2007
REVIEWS
596
Since 2007
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

15,767
policies sold

0.4%
negative reviews

0.4% (70) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    350
  • 4 stars
    114
  • 3 stars
    62
  • 2 stars
    15
  • 1 stars
    14
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Good price great customer service

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    0 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    My husband was diagnosed with pneumonia In November forcing us to cancel our December cruise. Global was contacted on 11/14 and the appropriate documents were faxed to them on 11/15. Following numerous phone calls and assurances that everything was in order. It's now past the 15 business day limit to reimburse us for our trip. Although customer service reps are very nice on the phone, Global still has our money and there is no indication on when this claim will be settled. We are very disappointed and will not use them again!

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review.

    You are correct, your claim took longer than we expected to finalize. Please accept our apologies.

    We can confirm as of 12/27/16 that your claim is being paid in full, less the amount your travel supplier is refunding. A check is being mailed to you this week.

    Please contact us if you have any questions, we are happy to help.

    Thank you again for providing feedback. We are grateful for the opportunity to assist you.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    December 29, 2016

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We were unable to travel because of hospitalization. We are very disappointed that it is taking too long to process our claim.

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review.

    We can confirm as of December 22nd that your claim has been approved for the full amount claimed and a check will be mailed to you next week.

    Please contact us if you have any questions, we are happy to help.

    Thank you again for your feedback, we are grateful for the opportunity to assist you.

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Very helpful. I am making a claim because I was in the hospital and unable to go on trip.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Global Alert made it very easy for me to buy an travel insurance policy for my cruise to Australia and New Zealand. I could rest easy knowing my trip was covered and if I needed anything they were only a phone call away. I called customer service just to be sure I was purchasing what I needed to purchase for my trip and everyone was friendly and helpful. They took the time to explain everything. Thank you.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I initially had some questions and spoke with a representative. She was very helpful and answered all of my questions. I will be using them again in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Bought preferred plus coverage for my husband and myself, then bought for my sister but was given preferred coverage only. When I called to to upgrade my sister's was told she does not qualify for preferred plus. Then, I said how come my husband and myself qualified for preferred plus, I was told it was a mistake and therefore I could cancel. I said no and said I will keep the coverage that was sold by mistake which had higher coverage which was told was valid in case a claim is made.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    After initial purchase and then changes had trouble getting adjustment on credit card statement. After multiple calls and some time the problem was resolved.
    Have always had five star treatment before and this would have been five stars. I will give the company another try next time I travel.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    claim is taking a longer time than usual to process..

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Super easy and reassuring.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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