I filed a claim on 14 October and don't see any useful information when I try to retrieve the status at the travelclaimsonline.com web site. I received a Plan Number of M875 for claim ID 6256637. I hope this is the correct claim ID. I sent in one copy via fax and another via attachment to an email on 14 October. Could you please advise me of the current status of my claim. I haven't received any request for additional information or any other correspondence other than a packet of forms in the mail that contained the same forms that I had filled out and transmitted previously. I don't know how to interpret the information that I see on your status web site.
Please provide me the status of my claim along with an estimate of when you expect to complete processing.
Robert A. Gonsalves
Thank you for posting a review.
We apologize for your negative experience with Global Alert.
A member of our Zero Complaint team reached out to you to provide an update on your claim.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
I called last week. Global Alert said they would mail the claim forms to me. Have not received them as yet. It has been about a week. If they do not come today, I will call again.
Hope the service is as good if you have a claim.
The only slight glitch I had, prior to leaving on our trip, was trying to add some additional coverage; service rep advised me to email the change request, which I did, but I received no response/confirmation. Tried his twice with no luck. Finally, the rep on the phone made the change for me. Everything else went well; am now waiting on the processing of my claim.
Have used Squaremouth on several occasions and have found their website very easy to understand. Their customer service personnel always helpful.
Completely satisfied with Global Alert but fortunately did not need to file a claim.
We were forced to cancel our trip due to the mandatory evacuation of our community because of Hurricane Matthew. The Global Alert customer services representative was able to confirm to us that our claim would be paid provided that we were able to send written documentation of the mandatory evacuation (which we did).
The only difficulty in dealing with the representative was that our policy type and number was not clearly noted on the paperwork I had. It took her a while to locate the necessary information in order to check whether mandatory evacuations were covered. In the future, it would be helpful if the paperwork provided to customers had all required information clearly noted.
It remains to be seen whether our claim will be paid - I mailed it on Friday, Oct. 14th and have heard nothing since.
Review Updated: 11/24/2016
My refund was short about $250. When I called to question it, the customer service agent indicated that the cruise company notified Global that it had sent us a refund in that amount. But it didn't. Your agent was not very pleasant explaining that my problem was with the cruise company rather than with Global. However, in every other regard (ease of submitting claim and speed of claim processing), we were entirely pleased.
The policy for our needs. The staff was very helpful and knowledgeable. It was very easy. I would definitely recommend
Global Alert to anyone with extensive travel plans.
please always read the fine print, because travel in a country that has a military coup is not considered a terrorist action and not covered. Also not covered within 50 miles and 30 days, buyer beware!!!
nice trip no problems
thx for the coverage
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