There was a very large amount of paperwork required to file my relatively small claim (less than $200 for a medical cost on cruise); as a customer who has bought many, many policies through Squaremouth I expect you to expedite my claim.
Thank you for taking the time to write a review.
We can confirm your claim was reported online on 8/19/16.
You expressed concern about the paperwork required to file your claim. We understand it can seem like a lot, but every claim is required to be documented in order for benefits to be payable. Without proper documentation, a claim cannot be considered payable.
A claims analyst will call you today to review the details of your claim and make sure all of your concerns are addressed.
Thank you again for sharing your feedback. We look forward to speaking with you and we are grateful for the opportunity to assist you.
Thank you for posting a review.
A member of our Zero Complaint team has contacted you to discuss your claim.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
It was a pleasure dealing with the person on the phone and on line. thankfully i dident need your services, it was nice knowing I had coverage.
I became ill while traveling in Germany and required medical assistance. My family was able to contact Global Alert and get everything I need as far as information goes and they were very helpful in giving me the info I needed in order to make a claim once I received my bill from the hospital.
I was able secure travel insurance by comparing premiums and coverage with several companies.
Excellent service--very professional.
Easy to purchase. Out original confirmation at purchase was not sent via email. We had to request it.
the cruiseline cancelled the trip due to ship problens RCL, they refunded 1400 dollars BUT when I filed a claim for $138 for Delta air fare the insurance agent said I didn't have enough overage to qualify, I didn't even ask for the $200 reimbursement for miles credit I lost, So much for being a nice person and buying travel insurance again !!
Thank you for taking the time to write a review. We understand you are not satisfied with the outcome of your claim.
The reason no benefits are payable in your claim is that the trip cost was not insured on the travel protection plan. The amount of trip cost you choose to insure determines the amount of trip cancellation coverage and also determines the price you pay for the plan.
Because $0 trip cost was insured, the trip cancellation coverage benefit is $0.
We know this isn't the answer you wanted, but please understand that we are required to process all claims according to the provisions in the plan. Even during an unfortunate situation, we are unable to pay trip cancellation benefits when the benefit amount insured is $0.
Please contact us if you have any questions, we want to make sure all of your concerns are addressed.
Thank you again for sharing your feedback. We value the opportunity to assist you.
Thank you for taking the time to leave a review of your claims experience.
A member of the Zero Complaint Team will email you today to schedule a time to discuss your claim.
Alternatively, you may contact us at 800-240-0369. We are delighted to help.
We purchased the policy for peace of mind on our travels to Iceland. I called customer service just to ask a few questions to make sure that I was making the right decision. We did not have to use the policy but just knowing we were covered in case of an unexpected emergency felt like a wise investment..
I went on line and purchased this Travel Insurance because the quote from the Cruise Ship Line was far more expensive for less coverage. I was more than pleased for the coverage you offered and at a very fair price.
Great Service! Live Chat support is amazing! They help me pick a plan that fulfilled all my requirements. They were extremely helpful and efficient. Wonderful experience. Will definitely use them again.
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