Sales & Service Data

TOTAL SALES
16,979
Since 2007
MONTHLY SALES
898
Average Monthly Sales Since 2007
REVIEWS
624
Since 2007
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

16,979
policies sold

0.4%
negative reviews

0.4% (73) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    369
  • 4 stars
    118
  • 3 stars
    64
  • 2 stars
    17
  • 1 star  
    15
Top Providers
RoamRight
4.53/5
Tin Leg
4.53/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was glad that my trip was safe and I stayed healthy all the way. It was comforting to know that I had a reasonably covered trip insurance with Global Alert insurance for the in case situations. Also, the rating for Global Alert was very good, thus, my decision to go with Global Alert.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I love the fact that I can call a phone number, talk to a person I can understand and get various quotes within minutes. You are making it easy to purchase travel insurance.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim sent to global alert (trip mate) 11/22/2016 for an on ship Drs visit. Cost $135. I still have not received a check for this valid claim. I would hate to see if I had put a claim in for a more serious incident. I will never do business or purchase a travel plan from global alert (tripmate) again. I seriously question squaremouth squaremouth recommendations also.

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for providing your feedback.

    We can confirm your claim has been approved and a check was mailed to you on January 24th.

    Please accept our sincere apologies, your claim took longer than expected to complete. We appreciate your patience while we worked through the process.

    Please contact us if you have any questions, we will be happy to help.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 27, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I like calling in, providing the information and getting the policy quote and purchasing the insurance on the same call.

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Trip was cancelled by tour operator and I received a full refund.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Trip was cancelled by tour operator and I received a full refund.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We have a minimal medical claim but it has proven to be impossible to navigate to make the claim. We also would like to know if we can make an airfare claim

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 23, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you today to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    When I filed my claim it sounded a bit chaotic in the background. The representative was fine in collecting my information however with the cacophony of people in the background it was difficult to pay attention to what they were saying.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Yes I would definitely recommend. It gave a secure feeling as we were abroad.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Easy to access, wide array of choices, prompt service to purchase.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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