Sales & Service Data

TOTAL SALES
18,771
Since 2007
MONTHLY SALES
917
Average Monthly Sales Since 2007
REVIEWS
682
Since 2007
Overall Rating
4.35 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

18,771
policies sold

0.4%
negative reviews

0.4% (81) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    404
  • 4 stars
    130
  • 3 stars
    67
  • 2 stars
    20
  • 1 star  
    20
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Excessively slow (nine months) in resolving claim made on a "cancel for any reason" policy: repeated back and forth requests for documentation, initial denial and approval only after appeal.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Documentation is NO longer mailed out because of everyone who buys trip insurance on line now wants them to print out their documents themselves. I guess this is done to save processing fees ($5) that I fell are too high especially when I did all the work by selecting the policy and having to print it myself.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    My claim is still in progress. The claim process is less efficient than I think it should be. The easiest way to make it go faster would be for the company to email documents rather than sending them in the mail.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We decided to leave a day earlier because of the danger that we would miss the ship if there was a weather related delay. I called the company to change the start date to one day earlier. They refused even though I wasn't making any claim due to the cost of the ticket change. I only wanted the coverage in case my luggage was lost.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Fell and shattered wrist and left forearm 1/2 way through the trip. I had to be medevac out to Nairobi. Then on-call international arrange flights for me and my brother to go home. I had to have surgery last week on July 24. My claim is currently in process for reimbursement on trip interruption.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Our trip went off flawlessly. However, knowing that we had the protection provided allowed us to plan and travel with confidence that should the need arise we were covered. We will use your product in the future.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Still processing. I am having trouble accessing forms online

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was told that I would be receiving claim forms. I have yet to receive them.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    cliam in process. $95 doctor's visit onboard ship. I have not received payment.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Good value. Happy not to have made a claim. Customer service helpful in choosing a plan.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Read more

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more