I had problems trying to get the dates of coverage changed before the start of my trip. They were slow to respond to my emails and when I called the customer service number I kept getting the claims department and they would have to transfer my call and then no one would answer. When I finally did reach someone who could help me she was supposed to send me an email confirming the change in the coverage dates but I never received it. I'm just glad I didn't have to file a claim!
Thank you for taking the time to write a review.
We are sorry to hear you were not satisfied with our customer service when you changed the dates of your trip.
After reviewing our logs, there were multiple emails to confirm the changes to your itinerary, but we were pleased to see each was responded to on the same day or within 1 business day. We understand additional information can be inconvenient, however, this is procedure to make certain you have the correct coverage for the correct trip details.
You mentioned not receiving the updated email confirmation. We show that this was emailed to you, but that doesn’t mean it was received. Please let us know if there is any information you need.
Thank you again for your feedback. We are grateful for the opportunity to assist you.
The processing process was excellent. The website made it easy to choose between policies. Quick, easy and a few questions were answered immediately. Did not have to file a claim (thank goodness) so cannot give additional information.
I find your site extremely helpful in comparing coverage and selecting the items that are important to me for trip insurance. Mu husband got ill on our trip and he has
been dealing with Global Alert. It was a very tedious process to submit the claim. We have not heard back from them yet.
Thank you for posting a review of Global Alert.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
The agent that helped me decide on my insurance coverage was great.
Thank you very much.
Website made comparing policies easier than researching each individually. Customer service rep helped confirm my understanding of product I should purchase.
I have no complaints about the process or the time it took to complete. They required specific documents which I provided and settled the claim in a timely manner.
I didn't worry about maybe having a medical emergency.
Very happy with it.
Thanks for your prompt service. Would recommend with 5 stars.
The coordination with Travel with Alan/Travel Leaders, Lynwood, WA, made us feel more secure in our selection.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More