Good prompt advice and information
I needed to make a change in the date pre-departure and the company was very efficient in sending revised documentation.
On reading the documentation, I found this was not the policy I needed, and cancelled it. I got my money back with no problem.
I think I was wisely guided to Global Alert by a very capable rep from Squaremouth at the beginning. When I couldn't print my policy I asked it to be sent. It arrived when I got home, which didn't impress me. I still believe Global Alert is a fine policy. The person online who works for them is lax in his job representation.
Initial documents didn't arrive. After one contact, rectified immediately.
Didn't use, no problems, thankfully
This rating is based on the cost and type of insurance I was looking for. I cannot rate the performance of the provider because I never needed to contact them.
Customer service was efficient and friendly. Fortunately I did not get sick so did not need your services. I would contact you again for future trips.
I had a skiing accident at the beginning of my Canadian vacation week. The Travel Services Network I contacted should be retitled the Travel Aggravation Network. I should note that the main agent who helped me was pleasant enough to deal with but their policies are frustrating. They have a requirement that a physician's 'fit to fly' form is only valid for 72 hours. Consequently, rather than being able to take a non-stop flight home with a group of friends who could have provided additional assistance, I was required to take a connecting flight with one travel companion. There was a one-day difference - and now they will have to reimburse me for my missed hotel night.
I am now in the process of completing the claim forms. One of the most non-sensical documents they requested is my proof of payment for the trip insurance premium!! If I hadn't paid the premium, would they have sent me and my companion home first class? Would they have sent me the claim forms?? Where is the common sense factor?
Thank you for posting a review of Global Alert.
We apologize for your negative experience.
A member of our Zero Complaint team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
So far very good. I filed a claim on Monday, February 13th. Outcome of claim will finally determine Global Alert rating. I am willing to answer any questions Global Alert may have regarding the claim that will speed the processing.
Had every question answer. Good PR. Pleasant people to deal with.
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