Sales & Service Data

TOTAL SALES
14,770
Since 2007
MONTHLY SALES
784
Average Monthly Sales Since 2007
REVIEWS
582
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

14,770
policies sold

0.5%
negative reviews

0.5% (68) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    343
  • 4 stars
    112
  • 3 stars
    59
  • 2 stars
    15
  • 1 stars
    12
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Initial documents didn't arrive. After one contact, rectified immediately.

    During Trip
    Didn't use, no problems, thankfully

    Claim Process
    N/A

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This rating is based on the cost and type of insurance I was looking for. I cannot rate the performance of the provider because I never needed to contact them.

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    1 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I initially had some questions and spoke with a representative. She was very helpful and answered all of my questions. I will be using them again in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Bought preferred plus coverage for my husband and myself, then bought for my sister but was given preferred coverage only. When I called to to upgrade my sister's was told she does not qualify for preferred plus. Then, I said how come my husband and myself qualified for preferred plus, I was told it was a mistake and therefore I could cancel. I said no and said I will keep the coverage that was sold by mistake which had higher coverage which was told was valid in case a claim is made.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    After initial purchase and then changes had trouble getting adjustment on credit card statement. After multiple calls and some time the problem was resolved.
    Have always had five star treatment before and this would have been five stars. I will give the company another try next time I travel.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    claim is taking a longer time than usual to process..

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Super easy and reassuring.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Tripmate received paperwork for claim on October 3, 2016 - signed for by Quita Crockett and has not ontacted me since then. I had to call on November 21, 2016 to find out about the status of my claim. Soke with Jeff and explained situation and he responded that I would hear from Tripmate within 24 - 48 hours. Am still waiting.

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review. We understand you are not pleased with the time your claim has taken to be completed.

    You are correct, this claim took too long to process and we did not meet our goal time. Please accept our sincere apologies for not being more prompt.

    We can confirm your claim has been finalized and a claims representative will be calling you today to review the details.

    Thank you again for your patience. We are grateful for the opportunity to assist you.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    1st time for travel ins., and happy to not need to file a claim...but glad to know you were there for us!!!
    Jane Bishop

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    My wife got a gall bladder attack while in Spain. This ailment required an ER visit to a private hospital in Valencia, Spain. The Global Alert personnel were very attentive and helpful when I explained the situation over the phone. I was very impressed with their concerns to get my wife back to the USA as soon as possible. Fortunately, the attack subsided and we were able to complete our visit to Spain as planned.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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