Claim processing was very slow. I had to call several times to find out the progress of the claim. I thought the claim settlement was unnecessarily slow, and claim should have been paid weeks before we received it.
Excessively slow (nine months) in resolving claim made on a "cancel for any reason" policy: repeated back and forth requests for documentation, initial denial and approval only after appeal.
Documentation is NO longer mailed out because of everyone who buys trip insurance on line now wants them to print out their documents themselves. I guess this is done to save processing fees ($5) that I fell are too high especially when I did all the work by selecting the policy and having to print it myself.
My claim is still in progress. The claim process is less efficient than I think it should be. The easiest way to make it go faster would be for the company to email documents rather than sending them in the mail.
We decided to leave a day earlier because of the danger that we would miss the ship if there was a weather related delay. I called the company to change the start date to one day earlier. They refused even though I wasn't making any claim due to the cost of the ticket change. I only wanted the coverage in case my luggage was lost.
Fell and shattered wrist and left forearm 1/2 way through the trip. I had to be medevac out to Nairobi. Then on-call international arrange flights for me and my brother to go home. I had to have surgery last week on July 24. My claim is currently in process for reimbursement on trip interruption.
Our trip went off flawlessly. However, knowing that we had the protection provided allowed us to plan and travel with confidence that should the need arise we were covered. We will use your product in the future.
Still processing. I am having trouble accessing forms online
I was told that I would be receiving claim forms. I have yet to receive them.
Trip was cancelled due to weather & plane cancelled. Called you, could not complete form on line ( I do not have Adobe Reader & found sight to not be secure). I was told on 2/9 that you would mail out forms. A week later I called again & was told it was mailed out. It was never received. My friend who recommended your insurance made me a copy of your forms & I mailed them out this week, certified, since you were being dishonest with me. Please respond.
Thank you for posting a review.
We apologize for your negative experience with Global Alert.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
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