On reading the documentation, I found this was not the policy I needed, and cancelled it. I got my money back with no problem.
I think I was wisely guided to Global Alert by a very capable rep from Squaremouth at the beginning. When I couldn't print my policy I asked it to be sent. It arrived when I got home, which didn't impress me. I still believe Global Alert is a fine policy. The person online who works for them is lax in his job representation.
Initial documents didn't arrive. After one contact, rectified immediately.
Didn't use, no problems, thankfully
This rating is based on the cost and type of insurance I was looking for. I cannot rate the performance of the provider because I never needed to contact them.
We have a minimal medical claim but it has proven to be impossible to navigate to make the claim. We also would like to know if we can make an airfare claim
When I filed my claim it sounded a bit chaotic in the background. The representative was fine in collecting my information however with the cacophony of people in the background it was difficult to pay attention to what they were saying.
Yes I would definitely recommend. It gave a secure feeling as we were abroad.
Matt Petty was the agent who helped me immensely in making an informed decision about which policy would best suit my travel situation. Please review the recorded call if you need to but I followed up with him and felt his attention to our needs was professional, to the point and certainly out me at ease. My father was given 6 mo the to live and I had questions about the policy's particular with regard to him being potentially on hospice as opposed to having passed away. He handled this quite well as it was an emotional and difficult time for our family. The coverage he suggested was a perfect fit for us. For many reasons I wanted to be sure he got the recognition for his assistance.
Easy to access, wide array of choices, prompt service to purchase.
We have filed a claim for a refund of our cruise cost in OCTOBER!! So far, no response. Service LOUSY!!!!!!! Job Luning Prak
Multi-Award Winning Customer Service
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Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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