Sales & Service Data

TOTAL SALES
15,957
Since 2007
MONTHLY SALES
840
Average Monthly Sales Since 2007
REVIEWS
604
Since 2007
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

15,957
policies sold

0.4%
negative reviews

0.4% (71) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    354
  • 4 stars
    116
  • 3 stars
    63
  • 2 stars
    15
  • 1 stars
    15
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    On reading the documentation, I found this was not the policy I needed, and cancelled it. I got my money back with no problem.

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    1 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I think I was wisely guided to Global Alert by a very capable rep from Squaremouth at the beginning. When I couldn't print my policy I asked it to be sent. It arrived when I got home, which didn't impress me. I still believe Global Alert is a fine policy. The person online who works for them is lax in his job representation.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Initial documents didn't arrive. After one contact, rectified immediately.

    During Trip
    Didn't use, no problems, thankfully

    Claim Process
    N/A

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This rating is based on the cost and type of insurance I was looking for. I cannot rate the performance of the provider because I never needed to contact them.

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    1 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We have a minimal medical claim but it has proven to be impossible to navigate to make the claim. We also would like to know if we can make an airfare claim

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    When I filed my claim it sounded a bit chaotic in the background. The representative was fine in collecting my information however with the cacophony of people in the background it was difficult to pay attention to what they were saying.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Yes I would definitely recommend. It gave a secure feeling as we were abroad.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Matt Petty was the agent who helped me immensely in making an informed decision about which policy would best suit my travel situation. Please review the recorded call if you need to but I followed up with him and felt his attention to our needs was professional, to the point and certainly out me at ease. My father was given 6 mo the to live and I had questions about the policy's particular with regard to him being potentially on hospice as opposed to having passed away. He handled this quite well as it was an emotional and difficult time for our family. The coverage he suggested was a perfect fit for us. For many reasons I wanted to be sure he got the recognition for his assistance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Easy to access, wide array of choices, prompt service to purchase.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We have filed a claim for a refund of our cruise cost in OCTOBER!! So far, no response. Service LOUSY!!!!!!! Job Luning Prak

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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