Initial documents didn't arrive. After one contact, rectified immediately.
Didn't use, no problems, thankfully
This rating is based on the cost and type of insurance I was looking for. I cannot rate the performance of the provider because I never needed to contact them.
I initially had some questions and spoke with a representative. She was very helpful and answered all of my questions. I will be using them again in the future.
Bought preferred plus coverage for my husband and myself, then bought for my sister but was given preferred coverage only. When I called to to upgrade my sister's was told she does not qualify for preferred plus. Then, I said how come my husband and myself qualified for preferred plus, I was told it was a mistake and therefore I could cancel. I said no and said I will keep the coverage that was sold by mistake which had higher coverage which was told was valid in case a claim is made.
After initial purchase and then changes had trouble getting adjustment on credit card statement. After multiple calls and some time the problem was resolved.
Have always had five star treatment before and this would have been five stars. I will give the company another try next time I travel.
claim is taking a longer time than usual to process..
Super easy and reassuring.
Tripmate received paperwork for claim on October 3, 2016 - signed for by Quita Crockett and has not ontacted me since then. I had to call on November 21, 2016 to find out about the status of my claim. Soke with Jeff and explained situation and he responded that I would hear from Tripmate within 24 - 48 hours. Am still waiting.
Thank you for taking the time to write a review. We understand you are not pleased with the time your claim has taken to be completed.
You are correct, this claim took too long to process and we did not meet our goal time. Please accept our sincere apologies for not being more prompt.
We can confirm your claim has been finalized and a claims representative will be calling you today to review the details.
Thank you again for your patience. We are grateful for the opportunity to assist you.
1st time for travel ins., and happy to not need to file a claim...but glad to know you were there for us!!!
My wife got a gall bladder attack while in Spain. This ailment required an ER visit to a private hospital in Valencia, Spain. The Global Alert personnel were very attentive and helpful when I explained the situation over the phone. I was very impressed with their concerns to get my wife back to the USA as soon as possible. Fortunately, the attack subsided and we were able to complete our visit to Spain as planned.
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