Sales & Service Data

TOTAL SALES
17,070
Since 2007
MONTHLY SALES
903
Average Monthly Sales Since 2007
REVIEWS
629
Since 2007
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

17,070
policies sold

0.4%
negative reviews

0.4% (74) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    371
  • 4 stars
    120
  • 3 stars
    64
  • 2 stars
    18
  • 1 star  
    15
Top Providers
Tin Leg
4.53/5
RoamRight
4.53/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Good prompt advice and information

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I needed to make a change in the date pre-departure and the company was very efficient in sending revised documentation.

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    On reading the documentation, I found this was not the policy I needed, and cancelled it. I got my money back with no problem.

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    1 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I think I was wisely guided to Global Alert by a very capable rep from Squaremouth at the beginning. When I couldn't print my policy I asked it to be sent. It arrived when I got home, which didn't impress me. I still believe Global Alert is a fine policy. The person online who works for them is lax in his job representation.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Initial documents didn't arrive. After one contact, rectified immediately.

    During Trip
    Didn't use, no problems, thankfully

    Claim Process
    N/A

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This rating is based on the cost and type of insurance I was looking for. I cannot rate the performance of the provider because I never needed to contact them.

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    1 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was efficient and friendly. Fortunately I did not get sick so did not need your services. I would contact you again for future trips.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had a skiing accident at the beginning of my Canadian vacation week. The Travel Services Network I contacted should be retitled the Travel Aggravation Network. I should note that the main agent who helped me was pleasant enough to deal with but their policies are frustrating. They have a requirement that a physician's 'fit to fly' form is only valid for 72 hours. Consequently, rather than being able to take a non-stop flight home with a group of friends who could have provided additional assistance, I was required to take a connecting flight with one travel companion. There was a one-day difference - and now they will have to reimburse me for my missed hotel night.

    I am now in the process of completing the claim forms. One of the most non-sensical documents they requested is my proof of payment for the trip insurance premium!! If I hadn't paid the premium, would they have sent me and my companion home first class? Would they have sent me the claim forms?? Where is the common sense factor?

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    February 20, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    So far very good. I filed a claim on Monday, February 13th. Outcome of claim will finally determine Global Alert rating. I am willing to answer any questions Global Alert may have regarding the claim that will speed the processing.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Had every question answer. Good PR. Pleasant people to deal with.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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