IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,903 Reviews Since 2005

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    September 24, 2022
    Ursula from CA Verified Squaremouth Customer

    I am glad I did not file a claim. I did some time ago but it took them a long time and they finally denied my claim. I insured again with them because the plan insurance was cheap

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    4 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    September 24, 2022
    charles from NC Verified Squaremouth Customer

    So far I'm pleased with my contact IMG.

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    2 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    September 22, 2022
    Pamela from CA Verified Squaremouth Customer

    Forms have been filed and we are waiting for response.

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    0 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    September 19, 2022
    Mary Jo from AZ Verified Squaremouth Customer

    I had to interact with one of your agents because I mistakenly entered an ending coverage date that was 1 day shorter than the actual end date for the trip. She was very helpful in changing the date and proceeded with the voyage without any worry or problem.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    September 4, 2022
    Regina from AZ Verified Squaremouth Customer

    I expected some real help finding a provider in Cairns Australia, but was given only a not very adequate list. Ended up going to the emergency room anyway. Couldve done that on my own. We'll see how it turns out.

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    11 out of 11 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    September 3, 2022
    PJ from WV Verified Squaremouth Customer

    Filed my claim with IMG with all supporting documentation. Still waiting on my claim status.

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    6 out of 11 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 30, 2022
    Hoang from FL Verified Squaremouth Customer

    They acted very professionally to explain to me in detail about the rental car insurance policy as part of comprehensive plan.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 20, 2022
    Wesley from SC Verified Squaremouth Customer

    I injured my arm and went to emergency room in Londonderry, North Ireland. After waiting hours, I never saw anyone but Triage Nurse. We did advise the that we were leaving. I am not sure if they are going to bill for my time there. I did contact someone at the Insurane company regarding this matter before I went.

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    4 out of 12 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    August 18, 2022
    Diana from CA Verified Squaremouth Customer

    The online claims process with IMG failed. It took hours to work through because they ask for a medical form to be filled out by a doctor even though Covid is an obvious illness from the test. Then I got emails from them requesting that I fill out a form because they did not receive all of the information from online. I have to do it all over again, but this time using a form, taking more hours of my life. I would not use IMG again.

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    21 out of 21 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 15, 2022
    Ordaz from VA Verified Squaremouth Customer

    My wife submitted my claim as we got delayed due to an airline strike in Germany that inquired us to fly into Zurich, which led to the purchase of train tickets we initially did not anticipate. Hopefully, this matter can be resolved in a short time.

    Was this review helpful to you?

    2 out of 7 people found this review helpful

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