Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

Claim handling was very easy and efficient. Claim payment was accurate and timely.

I made a claim at least 2-3 weeks ago. I was told a letter was sent to me concerning what else is needed. I have received nothing and I am getting no support whatsoever from you or the insurance company . I am at the point where I am ready to report this to the insurance review board in Illinois and publish negative remarks on yelp, Facebook and ano other online rating system. Please contact me. XXX XXX-XXXX

I have a small medical claim ($65) and find their claim process cumbersome. Have to download 4-6 pages just to file a claim. Would never use them again. Spoke to one of their "service" reps on the phone and he was of no help.
Would not recommend them to other travelers. Other companies I have used would have paid this claim without all the hassle of filling out various forms.

I have sent claims for myself and my son and your insurance company said we need to submit medical bills that list our name, which we already submitted but in Japanese not in English as the medical cost incurred in Japan. A representative confirmed this should be processed as they have a translator to read the Japanese medical bill, but when I called back to follow up for the status, they repeats the same excuse for not processing... I had the same conversations three times already and they keep asking me to wait for 10 more days each time and it's been already 1 month passed since I sent a claim initially. They just need a translator to read the bill. If they can't even process in foreign language bill, they should not offer an international travel insurance policy.

Thanks! Great!

John Hancock out sources there calls. The person I talked with was not very nolagable on travel insurance .very disappointed !

Very pleased with the coverage and the service received. The policy covered a travel companion's family hospitalization that prevented us from taking the trip. Within 6 days of filing the claim, the checks were issued. Fantastic service!

Good value policy compared to what is sold by SmarTours.

Great pricing with well known insurance company

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