John Hancock Insurance Agency, Inc.
Overall Rating 4.19 out of 5
Overall Rating 4.19 out of 5 1,325 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    September 2, 2013
    Brian from CA Verified Squaremouth Customer

    I do not know yet! I am just now making a claim!

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  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    August 31, 2013
    Kenneth from CA Verified Squaremouth Customer

    Since we didn't make a claim none of this means anything.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    August 28, 2013
    Susan from CA Verified Squaremouth Customer

    It was nice to know I would have support if I needed it. Thankfully I didn't!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    August 15, 2013
    DH from NC Verified Squaremouth Customer

    I did not make a claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 26, 2013
    Leslie from TX Verified Squaremouth Customer

    We didn't need to file a claim, but buying the insurance was easy and I felt like the comparisons shown were good.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    July 17, 2013
    Bernice from WI Verified Squaremouth Customer

    Before Trip
    My trip was cancelled.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    July 15, 2013
    Nancy from CA Verified Squaremouth Customer

    Before Trip
    We flew from Toronto to LAX on July 6th on Air Canada -- the same day of the crash in SFO. This would have come in handy if we had to re-book. Did not need to use it, but is comforting to have.

    During Trip
    did not use

    Claim Process
    did not use

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  • Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    July 4, 2013
    Frederick from AZ Verified Squaremouth Customer

    Before Trip
    No any personal service received. E mail the policy to us. when we have questions . we call the 3 provide only the answering machine to indicate the short open business hours no weekend help . very frustrating

    During Trip
    During the trip we experience trip delay . We try to call the # provide . We did not get the assistance as we needed . We knew we made a mistake by choice the wrong insurance carrier.

    Claim Process
    We had a hard time get thru the line . We tried 3 days to get thru only to told they will e mail us a claim form but we still not yet receive it . We call once again . We did not received any e mail at this time as i am writing this comments . Please help !!

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    147 out of 155 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    July 2, 2013
    Jeannette from CA Verified Squaremouth Customer

    Before Trip
    Fortunately, I didn't have to file any claims, so I can't evaluate the coverage. But buying it was easy.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    July 1, 2013
    Francis from MO Verified Squaremouth Customer

    Before Trip
    Did not use but appreciate the peace of mind.

    During Trip
    Didn't use but appreciated the peace of mind

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    0 out of 0 people found this review helpful