Name: John Hancock Insurance Agency, Inc.
Brand: John Hancock Insurance Agency, Inc.
Rating: 4.19 (1333 reviews)

Overall Rating

0.2% (137) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

778
4 stars

256
3 stars

130
2 stars

55
1 star

82

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

63,866

MONTHLY SALES

513

REVIEWS

1,333

Overall Rating

Customer Reviews for John Hancock Insurance Agency, Inc.

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1,333 Reviews Since 2012
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Filed claim

Rating 3 out of 5

Policy:
Gold

Review Received:
June 13, 2013

helen from FL Verified Squaremouth Customer

Claim Process
They never paid anything. Kind of a waste of money...

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Silver

Review Received:
June 5, 2013

Philip from CA Verified Squaremouth Customer

Before Trip
We were flying business class. Never received a definitive answer as to whether we would be flown business class if we had reason to require a change in flights. The premium was based upon business class flights. Fortunately we never needed to find out the answer to the question. For future travel needs and promulgating premiums, should we use business class cost or economy cost when flying business class?

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9 out of 10 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
June 1, 2013

Lisa from WY Verified Squaremouth Customer

During Trip
I didn't have to use the insurance, fortunately, but it was a comfort knowing it was there if I needed it.

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Bronze

Review Received:
May 22, 2013

Terrel from NE Verified Squaremouth Customer

Before Trip
Transaction went smoothly. I had no reason to have further contact (thank goodness!)

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
May 21, 2013

William from CO Verified Squaremouth Customer

Before Trip
Easy and trouble free.

During Trip
There was no problems to claim or need to contact

Claim Process
No Claim

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0 out of 0 people found this review helpful

Rating 1 out of 5

Policy:
Gold

Review Received:
May 6, 2013

Michael from WA Verified Squaremouth Customer

Before Trip
Customer service was non-existent. I had to make calls to clarify terms and conditions absent in any documentation prior to or after purchase.

Inexcusable on so many levels, except to sell policies giving as little information as possible in hopes to make money.

During Trip
Insurance is a necessary evil. Have to have it when you need it, but it's completely worth the investment, even when it's not needed...in light of the risk. But for the company to give nearly zero information in the terms and conditions before and after purchase amounts to a ****-shoot trust in where the fine print might take a claimant. I've bought from this site before with much more information given at a number of steps in the process. This particular transaction ended up 'blind' by comparison. I guess I trusted squaremouth to do the right thing in the end...not a good decision overall.

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83 out of 90 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
May 2, 2013

DH from NC Verified Squaremouth Customer

Claim Process
I did not have a claim.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
May 2, 2013

EUGENE from NV Verified Squaremouth Customer

During Trip
We did not need the coverage or service during our trip.