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Rating 5 out of 5Policy:
PreferredReview Received:
January 22, 2018Barbara from GA Verified Squaremouth CustomerThey were efficient in notifying me they received my claim, gave me a contact name and number and fulfilled the claim!
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
January 22, 2018Was this review helpful to you?Thank you for your review. We are happy to hear you are satisfied with our claims process, and we hope you keep us in mind when it’s time to plan your next trip.
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
PreferredReview Received:
January 21, 2018Bethanne from DE Verified Squaremouth CustomerDid not use any service
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
January 22, 2018Was this review helpful to you?Thank you for our review. We are happy to hear your trip went well, and we hope you keep us in mind for your next trip.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
January 20, 2018June from MD Verified Squaremouth CustomerFinding the right insurance policy, at a reasonable cost, was a welcome assurance for our trip.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
January 22, 2018Was this review helpful to you?Thank you for your review. We are happy to hear you were satisfied with your coverage from RoamRight, and we look forward to helping protect your next trip.
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
January 17, 2018Jeremy from VA Verified Squaremouth CustomerThe online submission was a little tedious, but far preferable to having to send in receipts. It didn't make sense that they asked for the receipts of airfare that had been refunded by the airline, and so therefore we were not even claiming those for insurance purposes. The online system also does not have any key for the progress of the claim. It goes from new claim to completed with nothing in between. It took weeks for our claims to be reviewed. I had to call just to find out the timeline, since the online system doesn't give any indication. We also emailed with some questions, and never received any responses, despite the automated response saying they would respond within 1 business day. We got our refund, so we're happy about that, but the experience definitely could have been improved with better communication.
Was this review helpful to you?
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
January 16, 2018Monica from MA Verified Squaremouth CustomerVery easy to work with.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
February 21, 2018Was this review helpful to you?Thank you for your review. We look forward to helping protect your next trip.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
January 15, 2018Michael from FL Verified Squaremouth CustomerExcellent Customer Service when inquiring about emergency plans during a 3 week UK trip. Ended up not needing the insurance but was confident that i knew what to do and that it would be covered.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
February 21, 2018Was this review helpful to you?Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
PreferredReview Received:
January 13, 2018Richard from VA Verified Squaremouth CustomerRoamRight IT systems do not recognize my old Prodigy.net email account. Therefore, after I purchased the policy through Squaremouth, five or six days passed and I had not received a confirmation from RoamRight. So I called them and the rep sent me the ID cards and confirmation of the policy coverage through her private email account. This had happened in a previous trip also.
It seems RoamRight should adjust their computer systems so that older email extensions are recognized by their computers so I don't have to call to complete my insurance application with them. Once abroad, it is likely their computers would also not recognize prodigy.net emails from me which might cause difficulties in a real crisis.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
February 21, 2018Was this review helpful to you?Thank you for reaching out. Since the time you posted your review, we have fixed this issue. The next time you purchase a policy you should receive the confirmation email.
We are sorry for any inconvenience this may have caused.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
January 12, 2018Ted from CA Verified Squaremouth CustomerEasy company to deal with during the purchase process. Thankfully we did not have to make a claim. We had a wonderful trip!
Thank You.Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
February 21, 2018Was this review helpful to you?Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect the next one.
1 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
January 11, 2018Russell from NY Verified Squaremouth CustomerRoamRight was easy to deal with. My claim was for an extra hotel charge and other expenses caused by a delayed connecting flight. While RoamRight's first notice of resolution of the claim had the wrong amount. I emailed them pointing out the discrepancy and they corrected it promptly. Only thing left is for them to send us the check.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
February 21, 2018Was this review helpful to you?Thank you for your review. We apologize for the initial error, but are happy we were able to quickly resolve the problem.
We look forward to helping protect your next trip.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
January 10, 2018Larry from IL Verified Squaremouth CustomerVery easy to apply for.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
February 21, 2018Was this review helpful to you?Thank you for your review. We look forward to helping protect your next trip.
0 out of 1 people found this review helpful
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Additional Information