Reviews, Sales, and Service Ratings for
Arch RoamRight

Simple process for often overlooked coverage. Thank you for the safety net!

The claim I submitted was acted upon quickly. Within two weeks I had the check with the amount that I was due. There was no hassle, no equivocation, nothing negative to report. I am using RoamRight for my next travel experience as I know this is an honest company within an industry that is sometimes suspect. Reading this recommendation (and that is what I intend it to be) may cause you to wonder about its authenticity. Skepticism is understandable. But I am in no way associated with the company or any of its employees, or its parent organization. I am just an extremely pleased customer, most happy to pass along a good word or two about RoamRight. Enjoy your trip!

Thank you for taking the time to leave a review. We are happy to hear you were satisfied with our claims process, and we look forward to helping protect your next trip.

This was the second trip that I purchased your travel insurance protection and I feel more than satisfied that I was getting excellent coverage at a fair price!
Needless to say, I will be continuing as a customer for my future travels!

Thank you for your review. We are happy to hear you were satisfied with our coverage and service. We look forward to helping protect your next trip.

It's difficult to rate your company and service at this point because last week I filed a minor claim for a doctor visit and some prescription meds while in Mexico and until I know the disposition of the claim I'm unable to completely evaluate RoamRight.

One of your questions is whether you can contact me in 4 weeks regarding my claim. I will be out of the country from March 12th-April 7th but you can reach me via email or by phone after I return.

Thank you for taking the time to leave a review. Please know that we are currently asking for 30 days in order to thoroughly and accurate review all claims. If you have any questions about the claims process or status of your claims, do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

Filed a claim for my daughter and son in law, as she is pregnant and high risk. Doctor's orders to not travel. We filled out the claim form with doctors written notes as to why my daughter cannot travel. We sent in the Gate 1 Travel payment sheet showing our payment in full and what the loss was for cancelling. These were the items RoamRight said was needed. Roam Right then called my daughter's doctor and requested her full medical records for the last 6 months. I think this is breaking HIPPA rules, but they told my daughter she had to release these records or the claim could not be fulfilled. So, she released them. We were on our Greece trip last week, or I would have told my daughter not to release these medical records. THEN, they now want our credit card statement showing the Gate 1 Travel payment. I am not comfortable with this request, as it is none of their business how, why or when we paid for the trip. But, once again, was told they could not process the claim without this. They already have confirmation from Gate 1 Travel of our full payment and losses, due to cancellation. Why in the world are they making this so difficult?

Thank you for taking the time to reach out to us.

The claims examiner is requesting these documents in order to fully and accurately review the claim, and these requests are common in the travel insurance industry.

It is very important for our claims examiners to know when the payment for travel arrangements was made in order to establish the timeline of events regarding the claim. The documentation you provided does not show date of payment. When submitting credit card statements, we encourage our claimants to redact any information that is not pertinent to the travel arrangements.

Additionally, our claims examiners often need to request further medical documentation in order to confirm the dates of the first symptoms.

We want all of our claimants to feel as comfortable as possible during the claims process, and we assure you that these requests for additional documentation are common not only with other RoamRight claims, but across the industry.

It always our goal to make our claims process fast, efficient, and easy for our travelers, and we hope this explanation provides some answers.

If you have any further questions, please do not hesitate to reach out to our claims department at claims@roamright.com, or by phone at 855-762-6252.

Excellent Service! Will use this company again to cover my next trip!

Thank you for your review. We look forward to helping protect your next trip!

Pretrip purchase went smoothly and the trip went smoothly as well so I am very pleased to report there is nothing to report!

Thank you for your review. We are very happy to hear your trip went well, and we hope you keep us in mind when it’s time for your next trip.

Our travel arrangements were canceled with out our knowledge and one bag was delayed 24 hours.

Thank you for taking the time to leave a review. We are sorry to hear about your trip. If you need to file a claim, or would simply like more information about filing a claim, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

Still waiting from the cruise line for one piece of documentation in order to submit the claim. Can more realistically evaluate the insurer as to the handling of the claim when all paperwork has been submitted.

Thank you for taking the time to leave a review. If you need any assistance during the claims process, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.