Reviews, Sales, and Service Ratings for
Arch RoamRight

I filed around August 9th and I still have not received a penny from Roam Right

In order to thoroughly and accurately review your claim, your claims administrator needs more documentation. She sent an email requesting these documents on August 24, but she will be in contact with you again shortly.

If you have any questions, please contact our claims team at 855-762-6252 Monday-Friday from 9AM to 5PM, or by email at claims@roamright.com.

I have always used the services of a Travel Insurance Agent, until she retired at the end of 2016. She recommended RoamRight as a reliable insurer. I felt I got the coverage that I needed. Since I encountered no issues during my travels, I have no experience with filing a claim of any sort.

Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.

I utilized the live chat to answer a question I had, and it was fast and easy and I was able to complete my insurance purchase quickly.

Thank you for your review. We are very happy to hear you utilized our online chat feature. We hope you keep us in mind when it's time to plan your next trip.

Super easy to sign up it eased my nerves on the trip

Thank you for your review. We are happy to hear we made the travel insurance process easy for you. We hope you keep us in mind when it's time to plan your next trip.

RoamRight turned out to be the best experience I've ever had with an insurance company. This policy was for my mother. She became seriously ill during her trip and was hospitalized for over a month. When it became clear that she would not improve enough to fly commercially, even with the excellent care she was receiving at her destination (in the U.S.), RoamRight paid for an air ambulance to return her home, even though this was not explicitly covered by her policy. RoamRight is a great name for this company, as they really did the right thing. We are so grateful to have Mom back home with us, and she has improved a great deal, ready to be discharged from rehabilitation. It's not clear to me if she would have recovered had she continued to stay far away from home and family. I recommend RoamRight to everyone, and I will definitely buy future policies from this company.

Thank you for taking the time to leave a review. We are very happy to hear that your mother is now doing better, and that we were able to help get her home. Her return flight home is indeed one of the many great benefits of our travel insurance policies. We wish for the continued recovery of your mother, and we look forward to helping protect your future trips.

Here is my issues - and I suspect I should have read the conditions better but, I never thought I would have been in this dilemma. I will know in the future that policies are reactive and not proactive. We were in Hawaii on vacation when we were made aware of the impending Hurricane in Florida. My husband and I made the decision to leave immediately to be with our families and secure our home. We cut our trip short by 3 days, losing 3 days of prepaid hotel, rental car and pre-paid activities. I phoned and the agent explained that we would not be covered for the lost pre-paid days. She explained that insurance would only have paid if our flights would have been cancelled and we had to stay longer.

Obviously, our flights were eventually cancelled as they were due to arrive in Miami, Florida on 9/10/17. At the time of our decision, nothing was delayed or cancelled. By opting to fly home sooner, we were able to be with our families through this horrible storm. I just think it stinks that we cannot recoup the 3 days lost. Staying would have been far more costly to both us and Roam Right.

Thank you for your review. As you touched on in your review, we do have to pay claims pursuant to the benefits outline in the Confirmation of Benefits. We do hope everything went well at home, and we will be here if you need to insure any further trips.

I have filed a claim with Roam Right because I was laid off in July before my trip. I was told I just needed a letter from my employer when I cancelled in July then I was told I had to submit more documentation which I did. Then I was asked for proof I cancelled and my carriers refund policy and I am still waiting for a reply after 3 weeks.

Thank you for your review. Your claim was processed on Saturday, September 9, 2017. You should be receiving your payment in the mail shortly. If you have any questions please contact the claims team at claims@roamright.com or at 855-762-6252.

Thank you for posting a review of RoamRight.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Roamright and their partner On Call International were available during my cancelled connection stress but unfortunately didn't have a bilingual representative available which would have been more to help me navigate the confusing out-of-my-comfort-zone situation. I've filed a claim but because of all the hurricanes going on right now it's (understandably) delayed, I'll update my review after it goes through. Overall pretty good so far, well worth the very reasonable cost.

Price vs coverage