Reviews, Sales, and Service Ratings for
Arch RoamRight

Not much to add at this point. Had to leave the ship at the end of week one of a two week cruise. RoamRight uses a different company to assist travelers who experience difficulty mid trip. While this company made a good effort to contact a traveler who is in constant motion from ship to ER to hotel, etc., they were really not of much help. Made hotel and flight reservations on my own as they didn't really give any assistance. So far, RoamRight has been quite helpful helping me submit my claim, but haven't heard from them since the initial filing.

My claim has already been paid and I would use Roam Right again. In fact, I have yet another policy with them for an upcoming trip. The only thing that was a problem was that I had to file a claim because of a family member's health who was not traveling with us. They were not able to attach the medical information for that person to our claim until I called them.

Thank you for your review. We apologize for any inconvenience during your claims process and we appreciate your patience. We look forward to helping protect your upcoming trip.

Would use this service again and again for travel

Thank you for your review. We look forward to helping protect your next trip!

Getting the insurance was fast and easy. When I called to get clarification on some aspects of the policy, the agent was helpful, polite and knowledgeable.

Thank you for your review. We are happy to hear we made your travel insurance experience pleasant, and we hope you keep us in mind when it's time to plan your next trip.

Very friendly and easy to work with. Helpful and professional.

Thank you for your review. We are happy to hear you had a good experience with us, and we hope you keep us in mind when it's time to plan your next trip.

Filed a baggage claim immediately the day after return. Now that i has been a week, I still haven't heard back a thing, not even a confirmation of claim receipt. I hope this will work out. fingers crossed.

Thank you for taking the time to leave a review. Our records show that you were emailed a confirmation receipt the day you submitted your claim. As with any email, there is the possibility that it was caught in a spam filter.

At the moment, it is taking us 3-4 weeks to review and process claims for payment. If you have any questions about your claim during this time, or want us to resend the email with your claim details, you can email claims@roamright.com or call 855-762-6252 to speak directly with a representative.

Ultimately it was a fairly easy process & I received a check rather quickly (I had cancelled a trip - European hotel & airfare -- due to a death in the family). The only thing that was a little confusing was the fact that I filed one claim on behalf of myself & my husband, but I received 2 checks (one for me, one for him). Initially I thought I was receiving only 50% of what I claimed, but in fact that 50% represented my share of the total. They accepted all my emails (from airlines, hotels, Orbitz) as proof of my purchases, which proved to be convenient.

The one thing we did not cover was trip interruption. Spoke to the 24 hour assistance and they said they couldn't tell me whether any specific item was covered. Since it was a weekend we could take no action. We were on our own to arrange to extend my husband's stay for a death in his family. I say stay because we were visiting his home. The website instructions for filing a claim were a bit confusing you have to read your options very carefully. I was told to click on the trip interruption option. There was none - because we hadn't requested that option. It took me three phone calls and significant time to figure this out. You don't know what you will need coverage on so it can be confusing to select the correct options.

Thank you for taking the time to leave us a review. Quality customer service is very important to us. In response to your comments, we reviewed the electronic claim process and confirm that the trip interruption option is available. We’d like to discuss your situation with you in more detail and will be reaching out to you within 2 business days. However, if you would prefer to schedule a time for one of our customer service managers to call you directly, please email customerservice@roamright.com.
Regards,
The RoamRight Team

Fortunately I didn't need to test the policy as our trip went smoothly. However I wouldn't proceed on overseas travel without some cover, at least gives you a peace of mind for those major issues out of your control that may arise.

Thank you for your review and your thoughtful advice. We agree: it's always a good idea to have travel insurance when traveling, especially overseas. We are happy to hear that your trip went well, and we hope you keep us in mind when it's time to plan your next trip.