Reviews, Sales, and Service Ratings for
Arch RoamRight

RoamRight denied our claim in full because we canceled our trip because of my wife's health issies. I did indicate in our claim that she had many health issues including heightened anxiety . Her physician also filed a 20 page document in support of our claim . My understanding is that he focused on her mental health issues including progressive dementia and anexoria. My understanding is that he onluy mentioned anxiety in passing . Yet , RoamRight recently sent us a claim denial based upon anxiety issues .being raised . They failed to indicate whether any consideration was even givento any other health-related issues. Needless to say , I am angry and confused by their callous attitude and insinuation that we were filing a frivolous claim .

I plan to file an appeal based upon additional evidence that I've since obtained . Obviously , I am not hopeful based upon the the previous curt and insensitive reply that we received . Just to be clear , I am constantly dealing with her health problems and firmly believe that they would have overwhemed both of us if we had traveled to a foreign country . At this point , I would have rated my experience as a "0" based upon yje poor attitude and service shown by this loathsome company currently being supported by your internet site .I would further recommend that other tracelers avoid RoamRight at all costs if you choose to still include them on your internet site .

Thank you for taking the time to contact us.

As outlined in your Description of Coverage, benefits are not payable for any loss due to, arising or resulting from “a mental, or nervous or psychological disorder, unless hospitalized for that condition while the policy is in effect for You.”

We give all filed claims our full consideration evaluate each with equal thoroughness. We understand your frustration, but we must administer claims decisions pursuant to the benefits and exclusions in the Description of Coverage.

If you have any further questions about your claim, please feel free to contact our claims department at 855-762-6252 or claims@roamright.com

Claim not paid yet!

Would be 5 stars if claim was paid.

Thank you for your review. Please be aware that in order to thoroughly and accurately review claims, we ask for at least 2-3 weeks of time. If you have any questions about the status of your claim, please do not hesitate to contact the claims team at claims@roamright.com or 855-762-6252.

Thank you for posting a review of RoamRight Preferred.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Claim is in process

We saved premium money over what our travel agent offered, who offered a generic policy.
Because of the many options for coverage given to me, I was able to customize our travel policy to more closely cover our specific needs, While at the same time, lower our premium cost.
I will use square-mouth the next time I travel again.

Thank you for your review. We are happy to hear you had a great experience when choosing RoamRight travel insurance, and we hope you keep us in mind when it’s time for you to plan your next trip.

We need to make a claim for a delayed bag, and so far everything sounds like it is going well. They were quick to provide directions and assistance to us regarding what we were able to do and what was covered while our bag was delayed.

I called to inquire about cancellation information since my Grandson had injured his knee one week before our trip. I was assured that we would be covered and the representation emailed me the claim form to be filled out by the Doctor. ( if needed)
We were fortunate that the injury did not require surgery and that we all were able to enjoy our trip. Great customer service!!! Thanks

We felt secure in the knowledge our trip was insured.

At this point, not much to report. I need to file the claim. Ordering the insurance was very simple and went smoothly. Thank you. The person I spoke with was not particularly helpful. She just sent me forms.