Reviews, Sales, and Service Ratings for
Arch RoamRight

I had a good experience purchasing the policy, and, thankfully, did not have to file a claim.

Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

RoamRight gave me far better coverage than what was being offered by our tour operator... for much, much less.
Better coverage means more inclusive.
We will NEVER travel internationally without RoamRight.

Thank you for your review and your kind words. When it comes time to plan that next overseas trip, you know we are here for you!

Very helpful website and quick email responses!
No issues on our trip--no claims outstanding.
Thank you

Thank you for your review. We are happy to hear your trip went well and we look forward to protecting the next one!

Overall experience at this time is 5 star. We did have to file a claim for a lost iPhone 5S upon our return as it was lost on an excursion for a sunset cruise. I have filed the necessary paperwork to RoamRight, and we are awaiting completion of that claim.

Based on our past experiences with SuareMouth and RoamRight we expect our overall rating of the purchase to remain a 5 star experience.

Thank you for your review. If you have any questions during the claims process or would like an update on your claim, feel free to contact our claims department at claims@roamright.com or 855-762-6252.

Piece of cake. Had to change the dates, but did so without event.

Thank you for your review. We are happy to hear we helped make the travel insurance process easy. We look forward to helping to protect your future trips.

Contacted 24 hour assistance by mistake but they connected me to RoamRight customer service. Am in the process of filing a claim but must attempt a refund by the airlines first which, as I understand it, takes a minimum of six weeks. I also need to file a claim against a hotel but plan to file that claim with the airline claims. I was unable to travel due to intense back pain. Also had to get a letter from my doctor detailing reason for no travel. Hope to file during early June.

Thank you for your review. We are sorry to hear you were unable to take your trip and we hope you are feeling better. If you have any questions during the claims filing process, feel free to reach out to our claims department at claims@roamright.com, or by phone at 855-762-6252. You can also visit https://www.roamright.com/claims/how-to-file-a-claim/.

My customer service contact was helpful and knowledgeable and the policy inclusions and price were excellent. I will contact RoamRight for a policy for my next trip.

Thank you for your review! We are happy to hear you had a great experience, and we look forward to helping protect your next trip!

Hours before our flight, my daughter became very ill. I called RoamRight's customer support line, and they let me know right away that I needed to cancel my flight with the airline and then file a claim with them.

I filed my paperwork for my claim; it was approved 3 weeks later and I had my check within a couple days for the amount I was expecting. My only complaint was that I wish it had been a little shorter processing time, but overall, it was a great experience. I will be purchasing travel insurance from them again in the future!

Thank you for taking the time to leave a review. We are sorry to hear that you had to cancel your trip and we hope that your daughter is now feeling better. When it comes time to book your next trip, we will be here to help protect it!