Reviews, Sales, and Service Ratings for
Arch RoamRight

It was so easy using their Web site to select the "perfect" policy for our needs, from dozens of different companies, with varying policies and coverages.

The site is well laid out and they make it quick and easy for me to compare different policies. When I had a question, their representative was immediately available to assist me in plain simple English.

This is the 2nd time we used Squaremouth and we have recommended it to many of our globe trotting friends.

PS. Did I mention they were about half the price of the policy my travel agent recommended?

Dave Dickler, BOCA RATON FL, USA

This was my first cruise and I got burned by a few rookie errors.
The one related to insurance was that I thought I needed firm dates before buying insurance and it took several weeks before the travel agent and. Cruise co agreed on extensions. So the deadline passed and I was not covered for pre existing conditions.

Good experience !
1st time to use
We will use every time we travel in the future.

Thanks!
Myla Phillips

Thank you for your review! We hope you enjoyed your trip, and we look forward to protecting your next one!

I'm not sure if something like this is covered with insurance. My husband, not through the ship, booked a tour for our 2nd day in Venice, before we boarded the ship. It was from 9 to 1. When we got the Marriott Courtyard on May 12, there was a letter from Azamara stating that the bus would be picking us up the next morning at 10:00. This made it virtually impossible to go on the City Wonders tour ($167.62). Azamara would accept no responsibility for this, even though their paperwork stated that we could board the ship between 11 a.m. and 3 p.m. Would Squaremouth be able to help us on this? I can be contacted at ***.***.**** or *****************. Thank you.

Thank you for reaching out. A member of our claims department will be reaching out to you shortly. They will be able to guide you through the claims process.

Easy to set up and reasonably priced... luckily, we didn't need it.
Thanks

Thank you for your review. We are happy to hear your trip went well and we look forward to protecting your next one.

The best experience on a dissapointing cancelled trip. The Roam Right people were excellent in taking care of our case. Other companies delay and question trying to lower the benefit, not Roam Right.
We will recommend your services to all our friends and family. Top shelf service!

Thank you for your very kind review! We are sorry to hear your trip was disappointing, but are delighted to hear we were able to make it easy for you on the claims side. We look forward to helping protect all your future trips (and hope they according to plan!).

Claim was sent to Roam Right on Saturday May 20 not sure what the status is as of yet. 5/24/2017

Thank you for your review. If you would like a status update on your claim, you can contact your assigned claims administrator, email the claims department at claims@roamright.com, or call them at 855-762-6252. Generally, it takes 2-3 weeks for a decision to be made on a claim.

l filed a loss claim and was told l would hear back from them yesterday, but no word yet. l am in the dark...

Thank you for leaving a review. I have forwarded your review to our claims department and you should be hearing from one of our representatives shortly.

Calls to/from OnCall were reassuring, Sometimes it was a while before they did answer a left message ("your agent is busy, will contact you later.")
I would recommend the insurance despite its large cost.

Thank you for your review. We hope your trip went well and we look forward to helping protect any future trips.

Just glad we did not have to file a claim

Thank you for your review! We are happy to hear your trip went well and we look forward to protecting the next one.