Reviews, Sales, and Service Ratings for
Arch RoamRight

Felt more secure that we had the right support for this trip. Thanks!

Thank you for your review. We are always happy to hear when we can make our customers have peace of mind during their trips. We hope you enjoyed, and we look forward to protecting your next one.

As I increased the cost of my trip, I purchased additional coverage through RoamRight. Everything went smoothly. What I like about the particular RoamRight Preferred policy is that they will pay a claim if the policy holder owns a business and the trip is canceled for business reasons. There are very few NY State travel policies that have this feature.

Thank you for your review. We are happy to hear you found a RoamRight plan to meet your needs. We hope you keep us in mind when it comes time to book future trips.

On my ski trip to Sunday River, ME I had a minor calf muscle sprain on my first day of skiing. The next day I had to take a rest day and took the opportunity to contact RoamRight to see what my policy would do to assist me if I had to cut my trip short. I was pleasantly surprised to hear that were I to decide to cut my trip short for a non medical reason my RoamRight policy would assist me to get home and pay up to $1500 assist me to do so, all I had to do was present my receipts.
For a medical evacuation I was covered up to $50,000 and in that case I would have to have a local doctor examine me to ascertain the extent of my injury. The RoamRight representative was very helpful and informative and even opened a case number for me just in cast I decided to file a claim, even though I told the representative I did not intend to file a claim. All in all a pleasant experience, I would recommend RoamRight.
I skied the rest of the week and had a very nice time.
John O'Brien

Thank you for taking the time to leave us a review. First, we are very happy to hear that you had a pleasant experience with our customer service/claims team, and that your injury didn’t keep you from cutting your trip short. We look forward to protecting you during your next ski trip (or any other trip you may be planning)!

Would recommend to others for the pricing fairness ease of purchasing and knowledgeable customer service.

Thank you for taking the time to leave a review. We are happy to hear you enjoyed your RoamRight experience, and we look forward to protecting you on your next trip.

I had occasion to contact Customer Service when the costs of our trip increased and I needed to increase our coverage. They were very efficient and pleasant in accomplishing the task.

Thank you for your review. We are happy to hear that you found RoamRight customer service helpful. We look forward to protecting your next trip.

Unable to take trip due to medical problem( spiber bite and infection). Claim was paid but I feel it took longer than it should have.

Claim is being processed to early to say good or bad. But will let you know.

I have not filed a claim yet because I am waiting on my primary insurance.

Thank you for your review. We are ready whenever you are prepared to file your claim. If you have any questions about how to file your claim, feel free to contact the claims department at claims@roamright.com or by phone at (855) 762-6252.

I need Claim assistant to contact me since I have not received any communication back from you after initial acknowledgement.

Thank you for taking the time to leave a review. Because of an influx of claims resulting from a series of natural disasters, our claims department is asking for 30-45 days to process claims. If you would like to check on the status of your claim, you can contact the claims department by email at claims@roamright.com or by phone at (855) 762-6252.

We did not go on the trip. My husband Jerome broke his hip on 12-23-2016. My claim # is **** ********. ***** ********* in claims handling. I have not talked to her. Please have her contact me at ***-***-****. Thank you Joyce Aman

Thank you for reaching out to us. Our claims department will be reaching out to you shortly.

Please know that you are also able to contact the claims department at claims@roamright.com or by phone (855) 762-6252.