Reviews, Sales, and Service Ratings for
Arch RoamRight

love your site...so easy to compare plans AND love the guarantee if any issues arise. makes me feel like insurance isnt a waste and the companies will actually support you if you need anything...also got an email while in myanmar to check i was ok since there was an earthquake...thats pretty cool! Def using you guys next trip abroad!

Thank you for your review. We are happy to hear you found our site useful and are safe after being in Myanmar during the earthquake. We look forward to insuring you on that next trip!

Hello,
I thought that Roam Right provided excellent communication and customer service. I'm impressed!
Thanks so much.

Warm wishes,
Bill Say

Thank you for your review. We are happy to hear your experience with RoamRight was pleasant. Please don't forget us the next time you plan a trip.

Experience was great. My daughters flight to Ecuador was delayed 3.5 hours due to weather and we were not sure she would make it to Dallas in time for the flight to Quito. Contacted Roam Right to figure out the options. It was a relief knowing there was a back up plan. This was all before she even boarded! Did not end up needing service but I won't ever travel without it again.

Thank you for your review. We agree: it is always nice to know someone is there for you. We look forward to insuring your next trip.

Time will tell, but my previous interaction with Squaremouth and the companies they provide for travel insurance was extremely good.

RoamRight did acknowledge our claim within 24 hours of generating the claim, but as of today September 2, 2016 it has not been settled. Claim was for $4198.96 to cover the additional cost of the same exact car in Boston rather than our original destination.

Thank you for taking time to leave a review. Your claim was received on August 29th. In order to thoroughly and accurately review all claims, please be aware that it takes 2-3 weeks for an examiner to provide a decision.

Called customer service to increase cost of insurance after final cruise payments were made. Pleasant, efficient customer service

Thank you for your review. We are happy to hear you found our customer service to be as great as we know them to be! Don't forget about us when you are planning your next trip.

added security now days and medical cant be beat glad we didnt need it.

Thank you for your review. We agree - peace of mind is definitely worth it. We are happy to hear your trip went well, and we look forward to insuring the next one.

RoamRight emailed the appropriate paperwork prior to my departure and that is the only communication prior to my trip so it isn't possible to rate my experience prior to contacting customer service. However, I had items stolen during my trip and had to contact them to file a claim.

I contacted RoamRight by phone and they emailed me the claim form. They did not inform me at the time that I could have filed online and they did not discuss the time frame or procedure in any length. They also did not tell me what to do if I did not have a receipt so I had to make another call to get more information. I faxed the claim and received an email notice the claim was assigned. I waited 8 days to contact the claims adjuster. I emailed and received the same automated response I got 8 days earlier, which was we have your claim, but no further information was given . I decided to call the adjuster instead and was not allowed to speak to them and was told " it takes 2-3 weeks" and that is standard but your near the top of the list so that's good. It had not even been reviewed or seen by the adjuster so it takes 3 weeks before they even look at the claim. The customer representative was curt and somewhat sarcastic when I informed her that one of the items I was doing without was a cell phone that was stolen. She thought it was ridiculous that I could be living without a cell phone due to the claim with them. Because cell phones cost over $800 I would like to at least be partially reimbursed before I buy a new one. Therefore, I am living without one. Her attitude was not one of wanting to help. Overall, they have not been very informative, helpful, or efficient. I would not recommend them. We will see if they even do what they are supposed to do in the end.

Thank you for taking the time to leave a review. As you mentioned, in order to thoroughly and accurately examine each claim, it takes 2-3 weeks from when the claim is submitted for an examiner to make a decision.

In your case, a decision on your claim was made on 8/23 and you should receive the details of the decision shortly.

Thank you for posting a review.

We apologize for your negative experience with RoamRight.

A member of our Zero Complaint team contacted you to discuss your claim further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

It was easy to enroll, and when I called with a question, even though the person couldn't answer confidently, he directed me to email the correct person and assured me I would get an answer during office hours. Which happened early Monday morning. I'm very happy with my encounter with customer service, and having the insurance gave us peace of mind during the trip.

Thank you for your review. We are very happy to hear you found our customer service team helpful. We look forward to insuring your next trip.

We were terribly disappointed in not being able to go on our trip at the last minute due to medical reasons. So I was not terribly thrilled with having to go through a bunch of paperwork and hassle about the insurance. But, lo! and behold! It was hassle-free! From downloading the forms to receiving our checks in a timely manner, the process was easy and forthright. We will definitely utilize Roam Right for future trips.

Thank you for your review. We are sorry you had to cancel your trip, but are happy to hear we made the claims process easy for you. We look forward to insuring your next trip!

I quickly and easily got connected with a plan provider, pretty much at the last minute due to my procrastination. The plan was inexpensive and know I had it was a big relief and allowed me to enjoy my trip much better!

Thank you for your review. We are very happy to hear we were able to make your trip that much more enjoyable. We look forward to doing the same for your next trip as well.