Reviews, Sales, and Service Ratings for
Arch RoamRight

So I have been trying to contact some in the Airline regarding my suitcase being broken. As I sat on the plane I watched from my window as they threw luggage on the ground like it was nothing. Now my suitcase is ruined. The entire inside including the handle is shattered and broken in to many pieces. Can someone please help me?

We are sorry to hear about your luggage. For information on how to file a claim, visit http://www.roamright.com/claims/how-to-file-a-claim/. If you need any assistance during this process, feel free to contact our claims department at 855-762-6252 or by email at claims@roamright.com

Thank you for posting a review.

A member of our Zero Complaint team has contact you to discuss details on how to file a claim.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I found the chat service helpful before the trip. We were fortunate not to need to file a claim.

Thank you for your review. We are happy to hear your trip went well, and we are glad you found our services helpful. We look forward to insuring your next trip.

I will purchase again when I travel overseas.

Thank you for your review. We are happy to hear you were satisfied with RoamRight, and we look forward to insuring your next trip.

I will be using them again. Our connection flight home was cancelled and we had to stay overnight in Chicago. I filed a claim and received a check for our hotel in less than 2 weeks. Their customer service was excellent! The initial cost for the policy was much lower than other travel insurances I have used previously.. This was the first time I have filed a claim with a travel insurance company and was impressed with the ease and efficiency of claim filling and reimbursement. I would definitely recommend RoamRight.

Thank you for your review! We are sorry to hear about the issues with your flight, but are happy we were able to make it a little better for you. We look forward to insuring your next trip!

I am satisfied with your program.

Thank you for your review. We are happy to hear you were satisfied with your travel insurance. We hope we can insure you on your next trip.

it was a confusing experience on the phone. the agents don't seem to know that much about the policies.

All my friends and I were looking for was coverage for emergency helicopter evac from the mountains for a backpacking trip. I get the fine print. But seriously, if you or really ANY carrier would just offer a product that would simply state that coverage would be adequate, without any guessing or wondering you would take over this albeit niche demand in the insurance market.
I'm not talking about high risk stuff here. Just a bunch of guys hiking without tech.
Honestly I'm still only "pretty sure" that this coverage would have gotten me out of the mountains if I had had an injury. Customer service was marginally helpful here as he kindly read word for word what I could read for myself off the internet.
After poring over many options, I just picked one. Thankfully, none of our group needed to test our luck and see if our policies would have held water.
Seriously--write a simple policy and market it. People like me will find the clear cut coverage and buy it.

Air Canada lost my piece of luggage for 6 days. I contacted RoamRight and they were quick to send me a claim form via e-mail in case my luggage did not show up. Fortunately they located my luggage and I did not have to file a claim.

Thank you for your review. We are sorry to hear about your lost luggage, but are very happy to hear it was ultimately found. We hope you protect your next trip with us!

Even though I was blessed not to have to have used my trip insurance policy purchased through Squaremouth, I had the security of having the policy if I needed it. I did investigate the company beforehand and was quite satisfied with the reviews that I read. I will be purchasing travel insurance from them again soon for my next trip abroad. They provided the coverage I needed along with reasonable prices and easy-to-compare policy tables.

Thank you for your review! We are happy to hear your trip went well. We are also very happy to hear we were able to make it easy for you to find the right plan that fit your needs. We look forward to insuring that trip abroad, as well!

We were delayed for 26 hours at our departure airport. We contacted RoamRight's 24 hour emergency assistance to clarify what are our delay coverage was. We weren't sure we were eligible for hotel benefits as we were still at our departure. The rep was able to refer to the policy certificate and verify that coverage was available for both food and lodging based on our situation.

Once we returned home we filed a claim online, which was processed within 2 weeks - we were paid the full benefit limit. The only improvement I would suggest based on my experience, is that I wasn't informed or updated on the status of my claim throughout the process, and because it was done online, I didn't know what to expect or when to expect it.

Overall, I'm happy with my experience! We bought the policy specifically because of the short time period to qualify for travel delay coverage - glad we did!