I was very pleased with your customer service at purchase as well as another time that I had a question. Fortunately my trip went smooth and did not experience a need for a claim.
I filed a claim and never received a resolution . Not even an acknowledgement of the claim.
Good policy, only the airline cancelled a flight on me. The insurance did not cover this saying only cancellations due to a strike are covered. The airline did eventually compensate, though it seemed like it might not happen at times. I would hope to be covered for something like that if the airline fell through.
Easy to purchase online and receive the policy certificates electronically.
Very reasonable rates are another reason we went with this insurance
There was a lot of paperwork, but the claim was paid promptly and completely. I was a little unsure as to the outcome because they asked for a form to be filled out by the physician. Not knowing in advance to take the form, I couldn't possibly get it back to China, but they honored my claim. In future I will download any forms before I go, but the company could have told me what to take in advance.
We certainly don't expect you to download and travel with all of our claims forms! Next time, please know that you can access our claim forms on our website, call us or email us directly to email you specific claims forms, and even complete a claim online. Any forms we require can wait for submission after your trip. In the case of needing a physician statement from a foreign medical provider, as you learned, we can easily work with you to review your claim without requiring you to get information from the provider. If you have any questions, we're happy to help! Our claims department can be reached at 855-762-6252.
24 hour assistance is false advertising. You hired an I'll equipped answering service to handle non businesses hours calls. This is REPREHENSIBLE!!
SHAME, SHAME, SHAME. I am a travel writer, and will use every effort to expose this fraud to the public.
Thank you for reaching out to us. We have reviewed the call recordings of your conversations with our after-hours emergency service team, and we see that you have not filed a claim for your delayed luggage.
As is standard practice across the insurance industry in regards to baggage claims, the insured must submit receipts and other applicable documentation for review before being reimbursed.
We understand that you had issues filing a claim online. Our claims department would be more than happy to help you with this process. You can reach them 9am to 5pm ET Monday through Friday at 855-762-6252 or by email at firstname.lastname@example.org.
Additionally, please note that you do not have to file a claim online. You can download and complete the claims forms sent to you by our after-hours call service and email them to email@example.com. You can even send the forms through the mail to the address on your description of coverage.
If you have any further questions, please do not hesitate to reach out to our claims department.
I called to ask about coverage for moving to a different hotel after I found a heroin needle in the dresser drawer of the one I was staying at with my two year old daughter. The representative coldly told me that the situation wasn't covered, end of story.
That is indeed a terrible experience. Travel insurance is designed to cover lost expenses due to trip cancellation or interruption for a variety of covered reasons. At this time, it does not cover changing hotels for situations such as the one you experienced; we are held to the policy as it is written in the Description of Coverage you received at the time of purchase.
However, we do encourage you to approach the hotel directly for a refund and compensation. If it was a chain hotel, we further recommend that you notify their parent company about your situation.
We will also review your communication with us to remind our representatives the importance of empathy. We appreciate you bringing this to our attention as it can help us enhance our customer experience.
My flight was grounded at an unscheduled airport for over the length of time necessary to file a claim. However, we do not have receipts because we were instructed not to leave the airport because doing so would put our lives at risk as we were in cartel country. This was not disclosed in the original policy I purchased as I would not have purchased it.
Do not ever buy insurance from this company.
Thank you for the review. When a flight is delayed or redirected, travel insurance is designed to cover the unexpected expenses incurred during that time. So while you did not leave the airport for safety concerns, any meals that were eaten or personal care products that you purchased in the airport may be covered. If you have expenses for those, we encourage you to submit a claim, even if you didn't necessarily keep the receipts to document it.
You can call 855-762-6252 or visit www.roamright.com/claims to open a claim with RoamRight.
The buying experience was very simple. The person who assisted me was able to assist me quickly and knew his product. Since we didn't make a claim, I really can't speak further about the insurance and claim process.
Claim is in process
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