Sales & Service Data

TOTAL SALES
33,876
Since 2012
MONTHLY SALES
1755
Average Monthly Sales Since 2012
REVIEWS
995
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

33,876
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    665
  • 4 stars
    213
  • 3 stars
    50
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

RoamRight Reviews


  • Overall Rating 1 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    My flight was grounded at an unscheduled airport for over the length of time necessary to file a claim. However, we do not have receipts because we were instructed not to leave the airport because doing so would put our lives at risk as we were in cartel country. This was not disclosed in the original policy I purchased as I would not have purchased it.

    Do not ever buy insurance from this company.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for the review. When a flight is delayed or redirected, travel insurance is designed to cover the unexpected expenses incurred during that time. So while you did not leave the airport for safety concerns, any meals that were eaten or personal care products that you purchased in the airport may be covered. If you have expenses for those, we encourage you to submit a claim, even if you didn’t necessarily keep the receipts to document it.

    You can call 855-762-6252 or visit www.roamright.com/claims to open a claim with RoamRight.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The entire process of inquiry, purchase and initiating a claim were smooth and flawless. A claim has been filed and , so far, that experience has been efficient and courteous.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    The website was hard to navigate through and I couldn't find the right insurance for me without asking someone. SO I had to talk to customer service which were helpful. The internet connection was a bit shaky so instead of the chat box closed instead of paused so in the midst of my conversation it shut off and I had to start a new with a new person and re-stating the whole conversation and what type of insurance I was looking for. Then when I manged to buy the insurance a default message appeared on the screen saying that the insurance was bought but not yet processed due to an error. Then I waited and waited to see if the charge would show up on my CC account but it didn't so then I had to send a message to customer service rep explaining what happened but only got an automated reply back saying that someone would be with me shorty. Got a message the next day and thankfully it was then fixed and I ended up getting the insurance. It was a bit stressful though. Wish that it was a much easier and smoother transaction.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    My representative was professional, knowledgeable, courteous, and very, very helpful. If I could remember his name (sadly, I failed to find it for this survey), I'd recommend him for a big raise.

    During Trip
    na

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I will be using them again. Our connection flight home was cancelled and we had to stay overnight in Chicago. I filed a claim and received a check for our hotel in less than 2 weeks. Their customer service was excellent! The initial cost for the policy was much lower than other travel insurances I have used previously.. This was the first time I have filed a claim with a travel insurance company and was impressed with the ease and efficiency of claim filling and reimbursement. I would definitely recommend RoamRight.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review! We are sorry to hear about the issues with your flight, but are happy we were able to make it a little better for you. We look forward to insuring your next trip!

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    This, I think, is my third usage of Squaremouth. When I had a question last time, it was easily resolved even though it took long time to get somebody to answer the phone. She was pleasant and easy to speak.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We planned this particular trip a year in advance. This meant that after my initial purchase of insurance from RoamRight there were three additional costs I needed to add to the policy as the plans evolved. My contacts with Customer Service were pleasant and efficient. Even though travel insurance is costly, it's always good to have completed a trip NOT having to file a claim.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Two previous claims were processed very quickly

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My interaction is not complete with Roam Right yet. To date my experience with Roam Right has been good. They quickly responded to my email and also sent an email letting me know they had received my claim. Once the claim process is completed I will be able to give a better and more complete review.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The experience was great. Would use this company again

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

Read More

Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read More