I've used Roam Right before and will continue to use them for all my travels. Customer service is outstanding!! I'd give it a lot more than 5 stars if I could.
easy to purchase
coverage looked great
price was good
gave me reassurance
We had to change our flights and accommodations due to a death in the immediate family. Roam Right handled everything very professionally. I had to resubmit some copies but the claim was processed quickly and Roam Right reimbursed us for the full amount. We always purchase travel insurance when we travel overseas but this was our first claim. We will definitely choose Roam Right again in the future.
Your website provides all policy language and so many options for buying travel insurance. And, for questions, you can chat with a representative on line. Great way to buy the travel insurance that you need. Will definitely buy again and recommend to others!
I was very pleased with your customer service at purchase as well as another time that I had a question. Fortunately my trip went smooth and did not experience a need for a claim.
I filed a claim and never received a resolution . Not even an acknowledgement of the claim.
Good policy, only the airline cancelled a flight on me. The insurance did not cover this saying only cancellations due to a strike are covered. The airline did eventually compensate, though it seemed like it might not happen at times. I would hope to be covered for something like that if the airline fell through.
Easy to purchase online and receive the policy certificates electronically.
Very reasonable rates are another reason we went with this insurance
There was a lot of paperwork, but the claim was paid promptly and completely. I was a little unsure as to the outcome because they asked for a form to be filled out by the physician. Not knowing in advance to take the form, I couldn't possibly get it back to China, but they honored my claim. In future I will download any forms before I go, but the company could have told me what to take in advance.
We certainly don't expect you to download and travel with all of our claims forms! Next time, please know that you can access our claim forms on our website, call us or email us directly to email you specific claims forms, and even complete a claim online. Any forms we require can wait for submission after your trip. In the case of needing a physician statement from a foreign medical provider, as you learned, we can easily work with you to review your claim without requiring you to get information from the provider. If you have any questions, we're happy to help! Our claims department can be reached at 855-762-6252.
24 hour assistance is false advertising. You hired an I'll equipped answering service to handle non businesses hours calls. This is REPREHENSIBLE!!
SHAME, SHAME, SHAME. I am a travel writer, and will use every effort to expose this fraud to the public.
Thank you for reaching out to us. We have reviewed the call recordings of your conversations with our after-hours emergency service team, and we see that you have not filed a claim for your delayed luggage.
As is standard practice across the insurance industry in regards to baggage claims, the insured must submit receipts and other applicable documentation for review before being reimbursed.
We understand that you had issues filing a claim online. Our claims department would be more than happy to help you with this process. You can reach them 9am to 5pm ET Monday through Friday at 855-762-6252 or by email at email@example.com.
Additionally, please note that you do not have to file a claim online. You can download and complete the claims forms sent to you by our after-hours call service and email them to firstname.lastname@example.org. You can even send the forms through the mail to the address on your description of coverage.
If you have any further questions, please do not hesitate to reach out to our claims department.
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