Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
16,260
since 2012
Monthly Sales
625
average monthly sales since 2012
Reviews
631
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,425 policies sold - 262 average monthly sales over last 3 months - 15,146 reviews - overall rating 4.31 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.31 out of 5

16,260 policies sold
0.4% negative reviews

0.4% (59) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    401
  • 4 star
    139
  • 3 star
    32
  • 2 star
    10
  • 1 star
    14
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    so glad we didn't need you

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Used Roamright before, excellent company to deal with will definetly use in the future

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It was an incredible relief knowing we would be covered. My husband became ill right before we left and it helped us knowing we would be covered...the agents were so friendly and empathetic.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Because I suffered a stroke in March we were unable to make the trip, and in need of a refund on our air reservation money. It was a little challenging as I had originally made all the contacts but was unable to follow through because of my medical condition. As a result my travel companion had to deal with the insurance, and she was met with professionalism and we received our refund in a timely fashion. I'd certainly recommend Roam Right to other travelers.

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    Patricia,
    We wish you a speedy and healthy recovery! We are glad you had such a good experience with us and appreciate your recommendation.
    Thank you,
    The RoamRight Team

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I have just filed my claim with roamright, and I will know more as to how they handle my claim in the next few days. I will update you later.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We thought we were going to be kept from boarding as the country we were flying to had new requirements. When we called Roam Right they were very courteous although they could not help us.

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    Thank you for choosing RoamRight. You can always contact our assistance center before you travel to check on entry requirements. Better yet, you can find this information in the RoamRight app, which you can download and access using your policy information. Please keep us in mind the next time you need travel insurance.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great coverage, great rates, easy purchase!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    My husband, age 56, passed away on 5/5/15. We are awaiting his final death certificate so we can file a claim.

    Response Received
    RoamRight
    RoamRight
    Vicki Z.

    Please accept our heartfelt condolences for your loss. Take your time - when you are ready, our claims team is here to help. Call us at 855-762-6252 and we’ll guide you through the process.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Service great--knowledgeable and so helpful.

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    Thank you for choosing RoamRight! Our team is always happy to help, and we hope you’ll remember us next time you travel.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The travel part has been claimed and we have been reimburse the entire amount. We are now waiting for medical bills to come in.
    Most certainly will recommend this policy to others

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    We hope everyone in your party is feeling better, and are glad we could help during your trip. Thank you for recommending us to others.

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