Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
13,735
since 2012
Monthly Sales
689
average monthly sales since 2012
Reviews
567
reviews since 2012
Overall Rating
4.48 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.48/5
average on squaremouth 13,648 policies sold - 265 average monthly sales over last 3 months - 14,382 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.45 out of 5

13,735 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    353
  • 4 star
    127
  • 3 star
    30
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    so far so good..i filed one claim but will have to file another claim for a damaged item.

    Review Updated 01/09/2015

    No problems. I filled out the claim, provided all the documents, and the claim was paid. Thank you!

    Response Received December 12, 2014
    Squaremouth
    Kasey Sanchez

    Squaremouth has contacted this customer to remind them of our Zero Complaint Guarantee.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Contact with customer service before the trip was professional, efficient, personable and thorough. I was impressed by the re I worked with and would highly recommend this service to other, in fact I have already! Thank you.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was happy with how fast the claim was handled and how easy it was to file. Customer service was really great. The one thing they did miss, was the correct amount and my refund. But I called and explained the amount they refunded me was wrong and they mailed me a check for the difference the next day. Overall great experience with them.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I have used Squaremouth.com many times and have always been totally pleased with the service and integrity of both Squaremouth and the insurance companies I have used.
    Thank you.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great price for a pretty comprehensive policy. We felt very comfortable with their coverage.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Good price and coverage.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No problems so far
    If you pay my $108 claim you are 100% perfect!

    Review Updated 12/17/2014

    Did a great job. Easy to deal with and very professional

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We were suppose to go on our trip in May of last year, but the travel group canceled the trip because there were not enough people. So, I called RoamRight to have them switch the dates of the trip and they told me that we would have to buy a whole new policy. I called Squaremouth and asked if they could help.They easily called RoamRight and had the dates switched without any additional charge. Thank you SquareMouth!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I will use them again.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Lots of choices and the customer service rep helped me figure out what best suited my needs.

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