I filed a claim and never received a resolution . Not even an acknowledgement of the claim.
Thank you for alerting us to your situation. We will have a claims administrator contact you directly today to follow up on your situation.
Our overall experience is yet to be determined. We needed to cancel our trip due to a medical emergency with our daughter. Filing a claim has been fairly straightforward. We received an e-mail shortly after filing with our adjuster's name and contact information. Hopefully it is in the final stages of review.
Good policy, only the airline cancelled a flight on me. The insurance did not cover this saying only cancellations due to a strike are covered. The airline did eventually compensate, though it seemed like it might not happen at times. I would hope to be covered for something like that if the airline fell through.
I've had no problems so far :-). I only gave 4 stars 'cause it's my first experience with travel insurance, so I have no other point of reference
So far an excellent company
Customer service representatives were easy to contact, friendly, patient and knowledgable. I was pleasantly surprised at how affordable additional coverage is to purchase and at the extensive choices available to consider. My representative guided me through the menu of options in quick fashion allowing me to make an informed choice with minimal delay. Highly recommended.
Only used customer service to increase insurance coverage for trip.
I was not able to get good info from your customer service. At the end we did not have to get home but I guess it was my fault for not reading the policy before I bought it. I dont think I would use your service again.
Sign up was easy,only needed to add info to policy directly with Roam Right and get more info about coverage.We
were extra careful because last year ran into trouble making a claim when signed up with another company.
I would use squaremouth again for comparisons and Roam Right again.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More