Sales & Service Data

TOTAL SALES
51,240
Since 2012
MONTHLY SALES
1997
Average Monthly Sales Since 2012
REVIEWS
1,388
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

51,240
policies sold

0.1%
negative reviews

0.1% (74) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    943
  • 4 stars
    293
  • 3 stars
    78
  • 2 stars
    15
  • 1 star  
    24
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I've used Roam Right before and will continue to use them for all my travels. Customer service is outstanding!! I'd give it a lot more than 5 stars if I could.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    easy to purchase
    coverage looked great
    price was good
    gave me reassurance

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    We had to change our flights and accommodations due to a death in the immediate family. Roam Right handled everything very professionally. I had to resubmit some copies but the claim was processed quickly and Roam Right reimbursed us for the full amount. We always purchase travel insurance when we travel overseas but this was our first claim. We will definitely choose Roam Right again in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Your website provides all policy language and so many options for buying travel insurance. And, for questions, you can chat with a representative on line. Great way to buy the travel insurance that you need. Will definitely buy again and recommend to others!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased with your customer service at purchase as well as another time that I had a question. Fortunately my trip went smooth and did not experience a need for a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim and never received a resolution . Not even an acknowledgement of the claim.

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    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Good policy, only the airline cancelled a flight on me. The insurance did not cover this saying only cancellations due to a strike are covered. The airline did eventually compensate, though it seemed like it might not happen at times. I would hope to be covered for something like that if the airline fell through.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase online and receive the policy certificates electronically.
    Very reasonable rates are another reason we went with this insurance

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    There was a lot of paperwork, but the claim was paid promptly and completely. I was a little unsure as to the outcome because they asked for a form to be filled out by the physician. Not knowing in advance to take the form, I couldn't possibly get it back to China, but they honored my claim. In future I will download any forms before I go, but the company could have told me what to take in advance.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We certainly don't expect you to download and travel with all of our claims forms! Next time, please know that you can access our claim forms on our website, call us or email us directly to email you specific claims forms, and even complete a claim online. Any forms we require can wait for submission after your trip. In the case of needing a physician statement from a foreign medical provider, as you learned, we can easily work with you to review your claim without requiring you to get information from the provider. If you have any questions, we're happy to help! Our claims department can be reached at 855-762-6252.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    24 hour assistance is false advertising. You hired an I'll equipped answering service to handle non businesses hours calls. This is REPREHENSIBLE!!
    SHAME, SHAME, SHAME. I am a travel writer, and will use every effort to expose this fraud to the public.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for reaching out to us. We have reviewed the call recordings of your conversations with our after-hours emergency service team, and we see that you have not filed a claim for your delayed luggage.

    As is standard practice across the insurance industry in regards to baggage claims, the insured must submit receipts and other applicable documentation for review before being reimbursed.

    We understand that you had issues filing a claim online. Our claims department would be more than happy to help you with this process. You can reach them 9am to 5pm ET Monday through Friday at 855-762-6252 or by email at claims@roamright.com.

    Additionally, please note that you do not have to file a claim online. You can download and complete the claims forms sent to you by our after-hours call service and email them to claims@roamright.com. You can even send the forms through the mail to the address on your description of coverage.

    If you have any further questions, please do not hesitate to reach out to our claims department.

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    3 out of 4 people found this review helpful

Multi-Award Winning Customer Service

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