Sales & Service Data

TOTAL SALES
28,500
Since 2012
MONTHLY SALES
1814
Average Monthly Sales Since 2012
REVIEWS
852
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

28,500
policies sold

0.2%
negative reviews

0.2% (65) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    563
  • 4 stars
    180
  • 3 stars
    44
  • 2 stars
    14
  • 1 stars
    16
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My interaction is not complete with Roam Right yet. To date my experience with Roam Right has been good. They quickly responded to my email and also sent an email letting me know they had received my claim. Once the claim process is completed I will be able to give a better and more complete review.

    Review Updated: 05/14/2016

    Good job on the claim. Roam Right requested additional information to make final decision. Mailed them additional information and claim was processed quickly after.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Thus far, interactions with RoamRight have been entirely online. I have submitted all paperwork and am waiting for a determination of the claim. I am a bit surprised that I haven't been contacted by a live person, but I have received periodic e-mails from costumer service so I am being patient.

    Review Updated: 05/09/2016

    Due to emergency surgery, I needed to file a modest claim for the cost of plane tickets and a few non refundable deposits. The claim was made online, which was a relatively smooth and straightforward process. While the claim was honored, it took a bit more time than expected. Overall, however, I am pleased with the company I used and would use it again.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The experience was great. Would use this company again

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I like the ease of buying the policy online. Questions were answered promptly. I Lao like having access and being able to print the policy anytime I need.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Very helpful so far. Will see how it goes after claim received.

    Review Updated: 05/10/2016

    Very prompt handling of my claim with check received in full amount of claim.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight was good. Staff was knowledgeable, the policy had coverage for a business owner in the event the business owner had to cancel for work related reasons. This feature is not widely available.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    When we were stuck in the airport with our flight cancelled, i phoned RoamRight and they were very helpful in explaining all my options.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Did not need so use, so all good. I was scared of Zika so wanted coverage.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My daughter suffered an injury cancelling our travel plans. The claim was handled within a,week. I received rapid reimbursement. Great service!

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    So far we have used RR several times Our experience has been good. Cancelled flight help and insurance payments for overnights and Neal's and alternative transport all went smoothly..

    Response From:
    RoamRight
    RoamRight:
    The Roam Right Team
    Response Received:

    Susan,
    Thank you for being such a loyal customer! We’re always happy to help you – that’s what we’re here for. Please continue to remember RoamRight for your future trips.
    Safe travels,
    The RoamRight Team

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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