Sales & Service Data

TOTAL SALES
30,555
Since 2012
MONTHLY SALES
1808
Average Monthly Sales Since 2012
REVIEWS
901
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

30,555
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    599
  • 4 stars
    190
  • 3 stars
    45
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

RoamRight Reviews


  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Asjide from a very impersonal email giving the contents of the
    policy, I heard NOTHING from RoamRight. Very upsetting!

    Response From:
    RoamRight
    RoamRight:
    The Roam Right Team
    Response Received:

    Sheila,
    Thank you for your feedback. If you had any questions about your policy or needed to file a claim, we were here ready to help – by phone, email, or online chat. And if you had needed help or needed to file a claim, we would have kept you informed about its progress by email and through the My Account section of the RoamRight website.

    Likewise, if a major event occurred in your destination while you were there, we would have reached out to you directly to check on your safety and well-being. We also would have taken that opportunity to remind you of the resources you have as part of your RoamRight policy.

    We also try not to clutter the inboxes of our customers from Squaremouth. We’d love to hear more about what your specific expectations were so we can avoid disappointing other travelers in the future. If you’d be willing to share your ideas, please email us at marketing@roamright.com, or find us on Facebook or Twitter.

    We appreciate your input.
    Regards,
    The RoamRight Team

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This is Kevin xxxxxxxxxx. Jean xxxxx is my wife. She is in a lot of pain and will be going to the hospital to resolve this issue in 2 weeks. therefore I have been dealing with this.

    So far the claim process is going well. I just got the physician's report and will be mailing it in today. The help with the claim so far has been excellent. Buying the insurance was with a whole group of insurances on-line so not too personal.

    If claim goes well which so far it has then I will be completely satisfied. You should probably survey me after that.

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The entire process of inquiry, purchase and initiating a claim were smooth and flawless. A claim has been filed and , so far, that experience has been efficient and courteous.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Two previous claims were processed very quickly

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My interaction is not complete with Roam Right yet. To date my experience with Roam Right has been good. They quickly responded to my email and also sent an email letting me know they had received my claim. Once the claim process is completed I will be able to give a better and more complete review.

    Review Updated: 05/14/2016

    Good job on the claim. Roam Right requested additional information to make final decision. Mailed them additional information and claim was processed quickly after.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The experience was great. Would use this company again

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Very helpful so far. Will see how it goes after claim received.

    Review Updated: 05/10/2016

    Very prompt handling of my claim with check received in full amount of claim.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight was good. Staff was knowledgeable, the policy had coverage for a business owner in the event the business owner had to cancel for work related reasons. This feature is not widely available.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    When we were stuck in the airport with our flight cancelled, i phoned RoamRight and they were very helpful in explaining all my options.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Did not need so use, so all good. I was scared of Zika so wanted coverage.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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