Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
17,006
since 2012
Monthly Sales
703
average monthly sales since 2012
Reviews
645
reviews since 2012
Overall Rating
4.5 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,656 policies sold - 264 average monthly sales over last 3 months - 15,311 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.5

average on squaremouth 4.47 out of 5

17,006 policies sold
0.3% negative reviews

0.3% (59) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    412
  • 4 star
    141
  • 3 star
    33
  • 2 star
    10
  • 1 star
    14
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?

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    2 out of 22 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Sign up was easy,only needed to add info to policy directly with Roam Right and get more info about coverage.We
    were extra careful because last year ran into trouble making a claim when signed up with another company.

    I would use squaremouth again for comparisons and Roam Right again.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I changed my trip and then changed it back to origianal. RoamRight was very accomidating.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Outstanding customer support!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was traveling with my friend and her children. Because my friend has medical issues (that are well managed), it is necessary to purchase insurance "just in case".

    I contacted Roam Right just before departure, because I realized that I did not have copies of our policies. They were quick to find them and email the to me.

    While we had no medical issues on the trip, my return flight was cancelled. This was Saturday, and the airline could not confirm me on a flight to my home airport until Monday. I was looking at the possibility of a long, unplanned stay in Orlando. I called the 800 number to confirm what my benefits were should I need them. Thankfully, I did not - I was able to stand by and get on a flight home. But the bottom line was that Roam Right was easy to reach, and able to provide me with clear answers to my questions.

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    We’re happy to hear you made it home on schedule. Saturday to Monday is a long, unexpected layover – even in a city like Orlando! As you’ve learned, we’re always here for you if you need us. Please continue to share your story with others and keep RoamRight in mind as you plan your next trip.
    Thank you for being a valued customer.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Answered my question efficiently when I needed to change my policy

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    Glad we could help you with your policy change. Hope you had a safe and enjoyable trip, and please keep us in mind for future travels.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Filed a claim for a lost stroller. They paid for it without any hassle. It just took awhile (about 1 month). I think they could have been a little speedier in processing the claim, but overall pretty satisfied!

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    We were happy to help with your lost stroller. What an inconvenience that could be! Hopefully you and your family had a great rest of the trip, and will keep us in mind for your future travels.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Since I never had to file a claim (yes!), I couldn't give more than four stars. But the search process was smooth, the customer support was very responsive, and purchasing was easy. A great way to run things!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I think you guys are a no brainer!!! The rep was awesome, friendly and answered my questions. The rates you offer are great! I have already "squaremouthed"my rate comparison. More Business on the way!!!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The service and talk with your staff were pleasant and
    useful. Whenever I travel overseas again I would only
    take your travel insurance. Please keep up our best
    service .

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    0 out of 0 people found this review helpful