The website was hard to navigate through and I couldn't find the right insurance for me without asking someone. SO I had to talk to customer service which were helpful. The internet connection was a bit shaky so instead of the chat box closed instead of paused so in the midst of my conversation it shut off and I had to start a new with a new person and re-stating the whole conversation and what type of insurance I was looking for. Then when I manged to buy the insurance a default message appeared on the screen saying that the insurance was bought but not yet processed due to an error. Then I waited and waited to see if the charge would show up on my CC account but it didn't so then I had to send a message to customer service rep explaining what happened but only got an automated reply back saying that someone would be with me shorty. Got a message the next day and thankfully it was then fixed and I ended up getting the insurance. It was a bit stressful though. Wish that it was a much easier and smoother transaction.
I filed a claim and I haven't heard from anyone at all in one week.
RoamRight did not process my claim properly. I became very ill and was hospitalized and RoamRight did all they could to not pay my claim. Awful customer service.
We have been in contact with you regarding your claim and its outcome. Your claim was paid in accordance with the insurance policy that was purchased. If you need further explanation, please do not hesitate to contact us at email@example.com.
Thank you for making us aware of your complaint.
A member of our Zero Complaint Team will follow-up with you by the end of the business day on 2/23/2016.
Additionally, we can be reached at 800-240-0369.
We appreciate you taking the time to leave a review, amy.
I didn't need to use the service while traveling, thankfully. Everything was fine, although I think the company would prove themselves a 5 star one if they were to be more proactive in providing clear instructions as to how to navigate certain emergencies or care if necessary in the countries where I was traveling. Giving them 5 stars simply because I knew they existed, yet never had to use them, doesn't seem 'earned' to me. What I did feel while traveling was a lack of certainty regarding just exactly how to handle everything if something were to go wrong. To me, "insurance' also means insuring a person's confidence and informing them before anything has occurred.
Many of your questions do not apply as the claim is filed about 1 week ago and still pending. Performance reviews are thus not possible.
Lost nothing, filed no claim. Getting the insurance was easy and clear and the price was fair enough and better than most.
I had a slight problem when I first bought the insurance (confirmation email went to gmail spam!), but the representative on the phone was very helpful.
This is Kevin xxxxxxxxxx. Jean xxxxx is my wife. She is in a lot of pain and will be going to the hospital to resolve this issue in 2 weeks. therefore I have been dealing with this.
So far the claim process is going well. I just got the physician's report and will be mailing it in today. The help with the claim so far has been excellent. Buying the insurance was with a whole group of insurances on-line so not too personal.
If claim goes well which so far it has then I will be completely satisfied. You should probably survey me after that.
Would recommend to others for the pricing fairness ease of purchasing and knowledgeable customer service.
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your RoamRight experience, and we look forward to protecting you on your next trip.
This was a great insurance policy! I had an issue with my bags not arriving at my final destination and they handled it. I was relieved to get reimbursed for the things I otherwise would not have bought.
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