Sales & Service Data

TOTAL SALES
35,479
Since 2012
MONTHLY SALES
1686
Average Monthly Sales Since 2012
REVIEWS
1,023
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

35,479
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    684
  • 4 stars
    221
  • 3 stars
    51
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.54/5
Tin Leg
4.52/5
HTH Travel Insurance
4.46/5

RoamRight Reviews


  • Overall Rating 4 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim and I haven't heard from anyone at all in one week.

    Was this review helpful to you?

    5 out of 7 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight did not process my claim properly. I became very ill and was hospitalized and RoamRight did all they could to not pay my claim. Awful customer service.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We have been in contact with you regarding your claim and its outcome. Your claim was paid in accordance with the insurance policy that was purchased. If you need further explanation, please do not hesitate to contact us at claims@roamright.com.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    February 22, 2016

    Thank you for making us aware of your complaint.

    A member of our Zero Complaint Team will follow-up with you by the end of the business day on 2/23/2016.

    Additionally, we can be reached at 800-240-0369.

    We appreciate you taking the time to leave a review, amy.

    Was this review helpful to you?

    5 out of 7 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This is Kevin xxxxxxxxxx. Jean xxxxx is my wife. She is in a lot of pain and will be going to the hospital to resolve this issue in 2 weeks. therefore I have been dealing with this.

    So far the claim process is going well. I just got the physician's report and will be mailing it in today. The help with the claim so far has been excellent. Buying the insurance was with a whole group of insurances on-line so not too personal.

    If claim goes well which so far it has then I will be completely satisfied. You should probably survey me after that.

    Was this review helpful to you?

    5 out of 7 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight emailed the appropriate paperwork prior to my departure and that is the only communication prior to my trip so it isn't possible to rate my experience prior to contacting customer service. However, I had items stolen during my trip and had to contact them to file a claim.

    I contacted RoamRight by phone and they emailed me the claim form. They did not inform me at the time that I could have filed online and they did not discuss the time frame or procedure in any length. They also did not tell me what to do if I did not have a receipt so I had to make another call to get more information. I faxed the claim and received an email notice the claim was assigned. I waited 8 days to contact the claims adjuster. I emailed and received the same automated response I got 8 days earlier, which was we have your claim, but no further information was given . I decided to call the adjuster instead and was not allowed to speak to them and was told " it takes 2-3 weeks" and that is standard but your near the top of the list so that's good. It had not even been reviewed or seen by the adjuster so it takes 3 weeks before they even look at the claim. The customer representative was curt and somewhat sarcastic when I informed her that one of the items I was doing without was a cell phone that was stolen. She thought it was ridiculous that I could be living without a cell phone due to the claim with them. Because cell phones cost over $800 I would like to at least be partially reimbursed before I buy a new one. Therefore, I am living without one. Her attitude was not one of wanting to help. Overall, they have not been very informative, helpful, or efficient. I would not recommend them. We will see if they even do what they are supposed to do in the end.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. As you mentioned, in order to thoroughly and accurately examine each claim, it takes 2-3 weeks from when the claim is submitted for an examiner to make a decision.

    In your case, a decision on your claim was made on 8/23 and you should receive the details of the decision shortly.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    August 23, 2016

    Thank you for posting a review.

    We apologize for your negative experience with RoamRight.

    A member of our Zero Complaint team contacted you to discuss your claim further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This was a great insurance policy! I had an issue with my bags not arriving at my final destination and they handled it. I was relieved to get reimbursed for the things I otherwise would not have bought.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Right before I left I couldn't find the policy
    I called and talked to Samantha
    In less than a minute she found it and emailed it to me
    She's top-notch

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Thus far, interactions with RoamRight have been entirely online. I have submitted all paperwork and am waiting for a determination of the claim. I am a bit surprised that I haven't been contacted by a live person, but I have received periodic e-mails from costumer service so I am being patient.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I found that calling RoamRight was easy and incurred a very short wait time. The first time I called, I got a quick and definitive answer as to whether we would be covered by cancellation due to illness. The second time, I was asking some questions about filling out the claim form, and I got those answers clearly and definitively. In both cases, the people answering were friendly and informative. I have not yet heard an official resolution of my claim, but assuming all goes well, I will definitely use RoamRight again.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase a travel insurance plan. Trip was delayed and so contacted customer service for more info on the coverage for the delay and they were helpful. Filing a claim this week. We have purchased travel insurance quite a few other times but this is the first time we are filing a claim. From other reviews it seems like the process is not too complicated. We would definitely purchase the plan again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I've used Roam Right before and will continue to use them for all my travels. Customer service is outstanding!! I'd give it a lot more than 5 stars if I could.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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