Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
15,560
since 2012
Monthly Sales
605
average monthly sales since 2012
Reviews
612
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,152 policies sold - 251 average monthly sales over last 3 months - 14,930 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.47 out of 5

15,560 policies sold
0.4% negative reviews

0.4% (58) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    387
  • 4 star
    135
  • 3 star
    32
  • 2 star
    10
  • 1 star
    13
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?

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    2 out of 18 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We have filed a claim but it has not been settled yet. When my husband contacted Roam Right from the hospital, he was given a case number. After we returned and had all the documentation together, we heard from Roam Right very soon after the paperwork was provided. We have been advised as to whom at Roam Right will be handling our claim. We have another insurance company, so they will be coordinating. We definitely would recommend purchasing a policy, as the cost for 2 people for a 6-week trip was less than the cost of changing the airline flight home - not to mention the costs of emergency room, hospitals, and other trip interruptions. We will wait to hear the resolution, but so far, we are pleased.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Requested a claim form via email from Roam Right on Wednesday or Thursday, June 17 or 18. As of this writing (June 21st), it has not arrived?

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    Thank you for contacting us. A claim form was sent on the 18th at 2:00 pm; it may have gotten caught in your spam filter. We will resend the form today. You can also file a claim online. Simply go to http://www.roamright.com/register.aspx to create an online account and get started. If you have any questions or need any assistance, please call us at 855-762-6252.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    cant reallyevaluate an insurance carrier unless one files a claim

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Information clear and customer service excellent for answering any questions.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Made reservations for ourselves, kids, and grandkids in Dec of 2014. I had a heart attack in Feb requiring stents, more stents in March, heart problems in April and May. Doctor said no flying or traveling. The whole family cancelled. I cancelled the flights and filed a claim two days before we were scheduled to leave. Waiting for response.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    so glad we didn't need you

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Used Roamright before, excellent company to deal with will definetly use in the future

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It was an incredible relief knowing we would be covered. My husband became ill right before we left and it helped us knowing we would be covered...the agents were so friendly and empathetic.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Because I suffered a stroke in March we were unable to make the trip, and in need of a refund on our air reservation money. It was a little challenging as I had originally made all the contacts but was unable to follow through because of my medical condition. As a result my travel companion had to deal with the insurance, and she was met with professionalism and we received our refund in a timely fashion. I'd certainly recommend Roam Right to other travelers.

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    Patricia,
    We wish you a speedy and healthy recovery! We are glad you had such a good experience with us and appreciate your recommendation.
    Thank you,
    The RoamRight Team

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