Sales & Service Data

TOTAL SALES
45,482
Since 2012
MONTHLY SALES
1936
Average Monthly Sales Since 2012
REVIEWS
1,243
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

45,482
policies sold

0.2%
negative reviews

0.2% (73) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    838
  • 4 stars
    266
  • 3 stars
    66
  • 2 stars
    14
  • 1 star  
    24
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

RoamRight Reviews


  • Overall Rating 2 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    The website was hard to navigate through and I couldn't find the right insurance for me without asking someone. SO I had to talk to customer service which were helpful. The internet connection was a bit shaky so instead of the chat box closed instead of paused so in the midst of my conversation it shut off and I had to start a new with a new person and re-stating the whole conversation and what type of insurance I was looking for. Then when I manged to buy the insurance a default message appeared on the screen saying that the insurance was bought but not yet processed due to an error. Then I waited and waited to see if the charge would show up on my CC account but it didn't so then I had to send a message to customer service rep explaining what happened but only got an automated reply back saying that someone would be with me shorty. Got a message the next day and thankfully it was then fixed and I ended up getting the insurance. It was a bit stressful though. Wish that it was a much easier and smoother transaction.

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    5 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim and I haven't heard from anyone at all in one week.

    Was this review helpful to you?

    6 out of 8 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight did not process my claim properly. I became very ill and was hospitalized and RoamRight did all they could to not pay my claim. Awful customer service.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We have been in contact with you regarding your claim and its outcome. Your claim was paid in accordance with the insurance policy that was purchased. If you need further explanation, please do not hesitate to contact us at claims@roamright.com.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    February 22, 2016

    Thank you for making us aware of your complaint.

    A member of our Zero Complaint Team will follow-up with you by the end of the business day on 2/23/2016.

    Additionally, we can be reached at 800-240-0369.

    We appreciate you taking the time to leave a review, amy.

    Was this review helpful to you?

    6 out of 8 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Medical excl US
    Review Received:
    From: Verified Squaremouth Customer

    I didn't need to use the service while traveling, thankfully. Everything was fine, although I think the company would prove themselves a 5 star one if they were to be more proactive in providing clear instructions as to how to navigate certain emergencies or care if necessary in the countries where I was traveling. Giving them 5 stars simply because I knew they existed, yet never had to use them, doesn't seem 'earned' to me. What I did feel while traveling was a lack of certainty regarding just exactly how to handle everything if something were to go wrong. To me, "insurance' also means insuring a person's confidence and informing them before anything has occurred.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Many of your questions do not apply as the claim is filed about 1 week ago and still pending. Performance reviews are thus not possible.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Lost nothing, filed no claim. Getting the insurance was easy and clear and the price was fair enough and better than most.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I had a slight problem when I first bought the insurance (confirmation email went to gmail spam!), but the representative on the phone was very helpful.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This is Kevin xxxxxxxxxx. Jean xxxxx is my wife. She is in a lot of pain and will be going to the hospital to resolve this issue in 2 weeks. therefore I have been dealing with this.

    So far the claim process is going well. I just got the physician's report and will be mailing it in today. The help with the claim so far has been excellent. Buying the insurance was with a whole group of insurances on-line so not too personal.

    If claim goes well which so far it has then I will be completely satisfied. You should probably survey me after that.

    Was this review helpful to you?

    5 out of 7 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    claim is still pending....father in law was hospitalized......no issue should arise with processing this claim, but i've not been paid

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. Please know that your claim is processing as usual. Due to an influx of claims caused by some major weather events we are asking for 4-6 weeks to process claims. Your claim was received just over a week ago.

    If you have any questions about your claim or would like to check on its status, you can contact the claims department at claims@roamright.com or at 855-762-6252.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    Would recommend to others for the pricing fairness ease of purchasing and knowledgeable customer service.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. We are happy to hear you enjoyed your RoamRight experience, and we look forward to protecting you on your next trip.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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