Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
16,296
since 2012
Monthly Sales
628
average monthly sales since 2012
Reviews
631
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,441 policies sold - 264 average monthly sales over last 3 months - 15,148 reviews - overall rating 4.31 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.31 out of 5

16,296 policies sold
0.4% negative reviews

0.4% (59) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    401
  • 4 star
    139
  • 3 star
    32
  • 2 star
    10
  • 1 star
    14
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?

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    2 out of 20 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I think you guys are a no brainer!!! The rep was awesome, friendly and answered my questions. The rates you offer are great! I have already "squaremouthed"my rate comparison. More Business on the way!!!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The service and talk with your staff were pleasant and
    useful. Whenever I travel overseas again I would only
    take your travel insurance. Please keep up our best
    service .

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    They were unable to help us with emergency transport from rural Cambridgeshire to London, UK. We were able to arrange it on our own. If the National Health Service bills us and our regular insurance does not cover it, we may file a claim.

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    In any emergency when an immediate response is required, we suggest calling the local authorities prior to contacting us. Your type of request for emergency transportation to a non-local hospital is provided when local care is not sufficient for immediate stabilization. As you opted to go to London for immediate care, we could not provide the type of transportation you desired. We are ready to help you if you choose to submit a claim. If you want, you can use our paperless claim system and file online. Simply create an account at www.roamright.com/register to get started. Or, if you have any additional questions or would like the claims forms emailed to you, please call our claims department at 855-762-6252.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I bought trip insurance with RoamRight based on a certain flight price. A few weeks later, the flight price went down drastically and I rebooked our tickets at the lower price. I then called RoamRight to see if they would credit us based on the new reduced flight price. They were fantastic! Wonderful to deal with and promptly credited us over $100 based on the newly priced travel insurance plan.

    I'm delighted I didn't have to use their insurance services while on our trip, but based on this customer service experience will be sure to purchase from them for our next trip.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I will use your service again

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    i have to see how good you are when i make claim. i was healthy and no problems during vacation. so far so good. anyway, thanks. bipin shah. i took another policy for my grand son who left tokyo on 24 july.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Policy was good. Customer service was so-so. The rep didn't seem to believe we had a good enough case for a claim because the airline told us to collect our baggage causing us to miss the flight due to a delay in arrival. Despite having explained this, were told by the rep, "A missed connection just because you had to check your bags isn't really a reason, but I'll forward you the claim information anyway." Didn't seem very empathic. Claim decision is still pending to compensate our taxi fee.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Good coverage for a reasonable price. I like the coverage for terrorism at home or the destination as a valid reason to cancel a trip, as well as illness for myself or a close family member.

    I travel sometimes with my daughters who are Canadians. While we need to get different policies because of the nationality / country of residence, I feel more secure insuring with the same company.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Flexible--allowed us to easily add coverage to our policy as we booked over several months.

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    0 out of 0 people found this review helpful