The trip was cancelled. My son was diagnosed with cancer a few days after I bought the insurance. He did have surgery before I bought the insurance and RoamRight denied the claim on that basis.
I found that calling RoamRight was easy and incurred a very short wait time. The first time I called, I got a quick and definitive answer as to whether we would be covered by cancellation due to illness. The second time, I was asking some questions about filling out the claim form, and I got those answers clearly and definitively. In both cases, the people answering were friendly and informative. I have not yet heard an official resolution of my claim, but assuming all goes well, I will definitely use RoamRight again.
Review Updated: 04/23/2016
My mom became very ill and had to be hospitalized twice, and I am her primary support person. There was no waiting a long time on the phones. I got clear answers to my questions as to whether or not I was covered under this situation. I made my claim, and was reimbursed for the amount I expected. For this reason, I will always use RoamRight for insuring future travel.
Easy to purchase a travel insurance plan. Trip was delayed and so contacted customer service for more info on the coverage for the delay and they were helpful. Filing a claim this week. We have purchased travel insurance quite a few other times but this is the first time we are filing a claim. From other reviews it seems like the process is not too complicated. We would definitely purchase the plan again.
I've used Roam Right before and will continue to use them for all my travels. Customer service is outstanding!! I'd give it a lot more than 5 stars if I could.
easy to purchase
coverage looked great
price was good
gave me reassurance
We had to change our flights and accommodations due to a death in the immediate family. Roam Right handled everything very professionally. I had to resubmit some copies but the claim was processed quickly and Roam Right reimbursed us for the full amount. We always purchase travel insurance when we travel overseas but this was our first claim. We will definitely choose Roam Right again in the future.
Sent in the required documentation and then heard back that an adjuster had been assigned. Waited for a week and when I checked online to see if the claim has been noted on my account, there was no record. Sent an email to Roam Right (and also called them) and then one also to SquareMouth to find out the status. SquareMouth followed up right away and contacted Roam Right and then found out the claim would be processed and payment would be sent in week. Received full payment for claim and appreciate follow up by SquareMouth
Your website provides all policy language and so many options for buying travel insurance. And, for questions, you can chat with a representative on line. Great way to buy the travel insurance that you need. Will definitely buy again and recommend to others!
I was very pleased with your customer service at purchase as well as another time that I had a question. Fortunately my trip went smooth and did not experience a need for a claim.
Easy to purchase online and receive the policy certificates electronically.
Very reasonable rates are another reason we went with this insurance
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