Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
13,722
since 2012
Monthly Sales
689
average monthly sales since 2012
Reviews
567
reviews since 2012
Overall Rating
4.48 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.48/5
average on squaremouth 13,641 policies sold - 266 average monthly sales over last 3 months - 14,377 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.45 out of 5

13,722 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    353
  • 4 star
    127
  • 3 star
    30
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I have not been able to have anyone respond back to me after an initial call from the office leaving a message on my phone. I have returned the call 3 times and left messages. I have emailed messages and I have tried to leave messages on the Chat line twice, but to date, still no return call. I am not sure where my calls, etc have gone, but obviously not getting any attention. Whether or not there is a settlement is not the issue. I would expect a return call at least from the individual who called me: Mary Wade

    I had read reviews regarding Roam Right that follow up on claims was lacking. I had hope it was just a disappointed individual. Unfortunately it appears they were right

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Since I had no problems and I did not need help it would be hard to rate the performance of this insurance company. It was easy to get the policy and when I had questions at the beginning they were answered by their customer service.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Cost and protection options were adequate for our needs.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thank heavens did not need to use any of the available assistance the policy provided but felt comfortable if needed they would have taken care of our needs. I say this as their representative I spoke with was professional, experienced and knowledgable. The representative answered all questions I asked and explained all to my satisfaction. I received all written material and cards to take on our cruise. I will hopefully be traveling again and this will be my go to insurance policy!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Roam Right is awesome and staff friendly. Great prices. I would suggest that every traveler use Roam Right.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Extremely satisfied

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We were unable to make our trip due to a death in our family. Filing the claim was easy and processed far quicker than I thought it would happen. I would use RoamRight again for travel insurance!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Have not yet received any confirmation that they have received our claim.

    Review Updated 03/01/2015

    The claim was paid fully and fairly.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    You are awesome- great experience- easy to compare pricing and variety. Your customer service is fantastic!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Good experience. Will use again.

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