Reviews, Sales, and Service Ratings for
Seven Corners

During Trip
Did not need the service during the trip

Claim Process
It took them way too long to review and settle this very simple claim.

During Trip
Did not contact carrier during trip

Claim Process
NA

During Trip
Didn't have any cause to use insurance or customer service, fortunately!

Claim Process
No claim

Before Trip
The customer service is great while getting your insurance. They are very nice and friendly. The documents took about 10-14 days longer than I was told before I received them by snail mail. Due to circumstances beyond my control, the tour group had to raise my travel price after I paid in full to cover the trip home. The customer service was great in telling me I qualified for the refund based on what happened.

During Trip
I did not need to utilize the trip insurance during my trip. I was however anxious about the claim submitted prior to the trip. They did not respond to emails sent, or answer their phone when I would call. There was plenty of time for them to have responded one way or another regarding the claim before my trip.

Claim Process
We selected your company to purchase insurance from because of Clark Howard's recommendation. We would not recommend or purchase from your company again. We will let Clark Howard know about our experience.

We had purchased our insurance based on the total price we were given for our tour. Approximately 6 weeks prior to the tour, and after we had paid the insurance and the tour in full, the tour raised our price on the flight tickets due to circumstances beyond their control.

We called and talked to a representative from your company, and submitted a claim based on their suggestion to do so. They gave us acknowledgement of receipt on Nov. 5, 2012. You denied our claim saying we didn't have full coverage for the tour, when in fact we did prior to the tour raising the price on the flight tickets. We thought that was very deceptive and a poor excuse to deny our claim. If the representative knew the claim was going to be denied because we now needed to purchase more insurance coverage why was that not mentioned?

In our opinion, the claim was not satisfied. The customer service could have been better. I talked to 3 or 4 people explaining the circumstances about what happened, and kept getting passed off to someone else. The last person I talked to told me to submit a claim as it would be covered.

By not covering my claim that should have been, and really, is $160 going to break your company, I feel this insurance company took advantage of us. What would have happened had we had a more serious claim to file.

We were not satisfied.

During Trip
We had no problems during our trip and trusted that our policy would take care of us.

During Trip
I'm very happy that I didn't need to use the insurance but it was very assuring to know I'd have it if I needed it.

Before Trip
no issues were raised. The service was timely and accurte.

During Trip
there were no health related issues encountered during my trip

Claim Process
I have not claims to address

During Trip
no need to use

Before Trip
The representative we spoke with was extremely helpful, patient, and polite and she responded to us by email immediately with policy and explanations. Fortunately for all concerned we did not need to avail ourselves of the policy as our departure during the storm Sandy was out of Chicago and not New York.

During Trip
Did not use company during trip.

Before Trip
Very helpful due to some special needs.