Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
16,353
since 2013
Monthly Sales
1035
average monthly sales since 2013
Reviews
626
reviews since 2013
Overall Rating
4.35 out of 5
Top Providers
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4.55/5
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4.48/5
average on squaremouth 13,641 policies sold - 266 average monthly sales over last 3 months - 14,377 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.35

average on squaremouth 4.45 out of 5

16,353 policies sold
0.3% negative reviews

0.3% (49) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    412
  • 4 star
    109
  • 3 star
    56
  • 2 star
    26
  • 1 star
    23
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The rates were very good and the coverage for what I needed was also excellent.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Very long to pay claim + their support people do not follow through ... Very poor

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for your review.

    I apologize you had a negative experience while processing your claim. I am also sorry that it took us so long to provide you with a claim status.

    We should have informed you right away of what was needed to process your claim and we did not. Your concerns have been addressed and additional training has been provided to our agents.

    Thank you for your feedback and again we apologize for the inconvenience.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It is always a better experience if you do not have to use the insurance you purchase - actually, for both of us!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Our trip was delayed for medical reasons which added $2,000 in airline fare. Our claim was rejected on dubious grounds. If we had canceled the trip (which we considered), we would have been refunded $15,000. Tin Leg should have refunded us the $2,000.

    Tin Leg was also dishonest. When I called on Feb 4, I was told by Rachel that a decision will be made in a week. Today, Feb 9, I received a letter dated Jan 30 rejecting our claim.

    We would never recommend Tin Leg.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    I apologize for the frustration this has caused you. Your claim was denied because your trip was delayed prior to the scheduled departure date. Unfortunately, Trip Interruption and Travel Delay benefits are designed to provide coverage if your trip is interrupted after you start traveling. The only benefit that is available prior to leaving home for your trip is Trip Cancellation. I apologize, you would have needed to cancel your entire trip in order to qualify for this coverage.

    I am sorry we failed to clearly inform you of the status of your claim. When you called for an update on February 4th, your claim was in the final stage of review and the agent you spoke with could not see that it had been denied as of the 30th. We appreciate your feedback and will use it to streamline the claims process in the future.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    When I was leaving I noticed the return date was wrong . I called and they corrected it.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    When I called someome answered promtly and resolved my question. I would recommend this policy to someone eles.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very happy with my SquareMouth experience.

    I have already made a new insurance for my May 8 Holland America trip.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I am glad they finally paid the claim after sending for information at least two different times, which caused extra time for the refund. All information should have been in one request.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I liked that I could choose the coverage that was appropriate for my trip.

    You came recommended to me from a previous client of yours and I will surely recommend you to others and use you in the future. What I appreciated most was the timely manner you handled my claim. The reason for my clan was the death of my husband 6 days before our travel date. You handled everything professionally.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I got mugged in Montevideo and, of course, I didn't know if my health insurance or Square Mouth would cove a visit to the emergency room. My fault so I did without any medical assistance (I'm fine).

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