Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
20,157
since 2013
Monthly Sales
952
average monthly sales since 2013
Reviews
838
reviews since 2013
Overall Rating
4.36 out of 5
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4.55/5
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4.49/5
average on squaremouth 13,411 policies sold - 262 average monthly sales over last 3 months - 15,134 reviews - overall rating 4.31 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.31 out of 5

20,157 policies sold
0.3% negative reviews

0.3% (63) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    556
  • 4 star
    148
  • 3 star
    71
  • 2 star
    30
  • 1 star
    33
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    When I decided to file a claim, I called and did not find it to be a great experience...very long wait time that's why I didn't give you 5 ⭐️

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for the long wait time when you contacted our claims department and understand this can be frustrating.

    We appreciate your feedback and will use it to improve our claims customer service.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    The service received from Tin Leg is POOR. I will never do business with them nor will I refer anyone to them. You can ask the same question to 4 different people and get 5 different answers. No one seems to care about the customer.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for your negative experience. I understand it is frustrating when you do not receive the service you expected.

    I am sorry you were misinformed about your coverage regarding insuring your trip cost and the inconvenience you experienced when trying to cancel your policy.

    We appreciate your feedback and have provided additional training to our agents so that we can improve our customer service.

    Again, please accept our sincere apologies for the frustration this has caused you.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim process was relatively easy. Claim was processed in a timely manner and was paid in full.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My experience with Tin Leg was outstanding. I had a claim for medical treatment on the ship. All I had to do was send them a copy of my account which showed the charges and a copy of the doctor's statement and I received payment in a very timely manner. I would highly recommend this policy to anyone traveling.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Feedback was slow. Claim was handed off to another handler. The handlers email indicated I needed to fill out more forms but after asking via email I was told this was not required. The claim was paid in full, however no communication was provided. It would be nice to be kept informed during the process.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for submitting a review of Tin Leg.

    I apologize for any confusion when submitting your claim. Once your claim is submitted to us, this is transferred to Seven Corners who is our claims processor.

    I am sorry we did not contact you in a timely manner. Typically, the claims department will contact you within 5 -7 business days of receiving your documentation. After this initial contact, we will personally contact you if we require any additional documentation or have any questions.

    Again, we are sorry for the inconvenience this has caused. Your feedback will help streamline our claims customer support.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was very impressed with them. The info they requested was exactly what I would expect them to need for resolving the claim. They responded quickly and efficiently with checks for the amount requested. The only thing I'd suggest is that somewhere someone should clarify how one should work with the airlines to get what was needed. I figured it out, but that process was not as easy as it could be.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Securing online was effective use of my time. Liked the refund for any reason feature.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    extremely helpful lady helped me purchase correct policy, she was very friendly and never irritated by my questions. she clarified everything and helped me make the best decision and I was more protected this year than other ones due to her help. Highly recommend. Never filed a claim but seems to provide excellent service and coverage if needed.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I do not wish to give feedback on my experience just yet. I still must deal with a claim.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Will use again !

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