Our claim was settled in a reasonable time frame.
Very straight forward. I called ahead of time to make sure I was submitting the required paperwork; agent was very helpful. Thank you.
Tin Leg was excellent when I was admitted to hospital with emergency appendicitis. However when my local GP advised I would need to be upgraded on the flight from Australia to Traverse City MI USA my daughter was told no. After a great deal of of 'phone calls and e-mails pointing out my case was complicated because of my age (82) and Gangrene
My Conn's Syndrome which had been stable for 20 years became unstable directly after the operation. My brother in law became involved and he finally convinced your medi vac team to comply with my GP's recommendation and arranged for an upgrade, which was very appreciated by myself and my concerned family.
Brandi Morse was extremely helpful during this difficult time. The people at April did reverse their original decision.
Filing a claim was very easy. Our claim rep kept us constantly up to date as the process progressed.
We have been using Squaremouth for a number of years now and have found that the Tin Leg policy that we buy suits our needs really well. We have spoken to Tin Leg customer service directly as well and found them to be very helpful in dealing with issues such as name spelling corrections, date corrections ( within the deadline ) and explanations of the policy etc.
The experience with Tin Leg was wonderful. The claim was filed 18 months after the trip, and it was resolved without any incident and in a timely manner. I would recommend this company to anyone.
My wife and I recently went on a 10 night Cruise and one of our hard side suitcases was damaged sometime between when we left it with the porter and when it arrived in our stateroom. I immediately notified guest relations on the ship of the damage and they did the best they could to repair and patch the crack in the suitcase so I could at least get my belongings home. I completed the damage report with the cruise line at guest relations while on our cruise and took pictures of the damage before they attempted to fix it. Upon our return home, after our trip, I called Tin Leg Claims department to file a claim for the damaged luggage and the claims representative Kasey was great to work with. She helped me complete the claim form and I submitted my pictures of the damage along with the claim form and the damage report from the ship and fortunately I kept my receipt when I purchased the luggage which helped establish the value. My experience with Tin Leg was a very good one and I will plan to purchase my next trip insurance policy with them. On a completely separate note we had 2 people on our cruise ship that had to be air lifted off the boat by helicopter due to medical conditions. I always recommend travel insurance especially for such a long trip and anytime you go out of the country. I am grateful we only had to deal with a broken suitcase and not a medical evacuation!!
Everything was easy, but you really never know what you got until you have a claim.
We filed a claim for emergency medical for both my husband and I while we were in China. While the original claim was processed in a reasonable amount of time, the amount we received for our claim was just over $180 for over a $1750.00 claim. We had to process more paperwork for an appeal and wait again. Finally, an agent from Seven Corners called and we discussed the difference in the claim. She kept insisting that we had received the correct amount for our claim and they had used a conversion rate of .01111 something. The conversion rate we used while we were in China was something like 6.5555 or something like that. She kept insisting that we had received the correct amount and finally said the "Japanese Yen" converted to ..... at that point, I told her we were in CHINA and the conversion was for a "Chinese Yuan"!! That is where our insurance policy was issued for. If she had not mentioned Japanese, I doubt that the issued would have ever been resolved and I would have been out about $1550 for my valid claim. A check is in the mail now (I hope), but I was not happy with the entire situation and the many months to get our claim processed.
Thank you for taking the time to post a review.
We apologize for your negative experience.
I confirmed with the claims department that there was an error during the conversion process and additional payment was sent out on 1/04/2016.
Again, we sincerely apologize for our error and we appreciate your feedback.
Needed to contact Tin Leg customer service several times prior to the trip. They were prompt in getting back with us, informative, helpful and generally outstanding to work with. The trip went well, so we have no need to file a claim.
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