Sales & Service Data

TOTAL SALES
27,768
Since 2014
MONTHLY SALES
825
Average Monthly Sales Since 2014
REVIEWS
1,226
Since 2014
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

27,768
policies sold

0.2%
negative reviews

0.2% (43) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    853
  • 4 stars
    233
  • 3 stars
    97
  • 2 stars
    37
  • 1 stars
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.51/5
HTH Travel Insurance
4.47/5

Tin Leg Reviews


  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We were unsure of our best option since we wanted travel health insurance but not insurance against having to cancel our holiday. So we called the phone number and spoke to a representative who was very helpful and got us a quote straight away for exactly what we wanted.

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  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    My husband had a severe itching problem which surfaced a few days after we boarded our cruise in Buenos Aires. He visited the medical center twice. We submitted a claim for the doctor's visit and medication, one of which was merely an otc treatment. Tin Leg did a short phone interview, then sent us an email so we could amend the claim and include scanned receipts., which were all submitted by email. We got the check a few days later. The claim was for a fairly small amount, so I don't know how they would handle a major claim, but I was very satisfied with their performance in this instance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Our claim was settled in a reasonable time frame.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Very straight forward. I called ahead of time to make sure I was submitting the required paperwork; agent was very helpful. Thank you.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Tin Leg was excellent when I was admitted to hospital with emergency appendicitis. However when my local GP advised I would need to be upgraded on the flight from Australia to Traverse City MI USA my daughter was told no. After a great deal of of 'phone calls and e-mails pointing out my case was complicated because of my age (82) and Gangrene

    My Conn's Syndrome which had been stable for 20 years became unstable directly after the operation. My brother in law became involved and he finally convinced your medi vac team to comply with my GP's recommendation and arranged for an upgrade, which was very appreciated by myself and my concerned family.

    Brandi Morse was extremely helpful during this difficult time. The people at April did reverse their original decision.

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  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Filing a claim was very easy. Our claim rep kept us constantly up to date as the process progressed.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We have been using Squaremouth for a number of years now and have found that the Tin Leg policy that we buy suits our needs really well. We have spoken to Tin Leg customer service directly as well and found them to be very helpful in dealing with issues such as name spelling corrections, date corrections ( within the deadline ) and explanations of the policy etc.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The experience with Tin Leg was wonderful. The claim was filed 18 months after the trip, and it was resolved without any incident and in a timely manner. I would recommend this company to anyone.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My wife and I recently went on a 10 night Cruise and one of our hard side suitcases was damaged sometime between when we left it with the porter and when it arrived in our stateroom. I immediately notified guest relations on the ship of the damage and they did the best they could to repair and patch the crack in the suitcase so I could at least get my belongings home. I completed the damage report with the cruise line at guest relations while on our cruise and took pictures of the damage before they attempted to fix it. Upon our return home, after our trip, I called Tin Leg Claims department to file a claim for the damaged luggage and the claims representative Kasey was great to work with. She helped me complete the claim form and I submitted my pictures of the damage along with the claim form and the damage report from the ship and fortunately I kept my receipt when I purchased the luggage which helped establish the value. My experience with Tin Leg was a very good one and I will plan to purchase my next trip insurance policy with them. On a completely separate note we had 2 people on our cruise ship that had to be air lifted off the boat by helicopter due to medical conditions. I always recommend travel insurance especially for such a long trip and anytime you go out of the country. I am grateful we only had to deal with a broken suitcase and not a medical evacuation!!

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  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Everything was easy, but you really never know what you got until you have a claim.

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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