Sales & Service Data

TOTAL SALES
29,173
Since 2014
MONTHLY SALES
635
Average Monthly Sales Since 2014
REVIEWS
1,288
Since 2014
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

29,173
policies sold

0.1%
negative reviews

0.1% (43) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    901
  • 4 stars
    246
  • 3 stars
    98
  • 2 stars
    37
  • 1 stars
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

Tin Leg Reviews


  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I would actually my experience with Tin Leg during my trip as 0 stars but that option is not available. So far I would not recommend this policy to other travels but I have not filed the claim yet. Here are the reasons why. While I was on a trip to Israel I got very sick and per MD recommendation needed to go to the hospital for tests via taxi. Had used all of my cash to pay for the taxi because of all other medical expenses. Called Tin Leg for help getting cash (did not bring an ATM card). Only had a credit card. Finally got someone on the line. Explained my problem. Was put on hold for 20 min. Hung up and called back.. Got same person I had spoken to the first time. She told me she was sorry for the long wait. She was researching how to handle my problem. Asked me to give her my phone number at the hotel I was staying at so she could call me back as soon as she had a solution to my problem. That was on January 25, 2015. Today is February 28, 2015. I am still waiting for your representative to call me back. Sure glad I found another resource besides the insurance to help me. Wondering why I bought the insurance. Hope I don't get hassled when I file the claim.

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    2 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Nothing had Been done since out initial claim. No contact what so ever. Barbara

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    The site is excellent! The side by side comparisons of the different policies saved me a lot of time and made my decision making relatively easy.

    I called before purchasing the policy and got extremely good service. The representative was very knowledgeable, friendly and helpful.

    The policy was issued very quickly.

    Fortunately we didn't need to file a claim so I can't comment on that.

    Thank you for the relatively painless experience in buying travel insurance!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Easy to access; easy to compare prices; reasonable prices

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The companies both responded quickly when I couldn't find my travel card with insurance details just before I was leaving. Tin Leg was more reasonable than other options.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to use.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I have met all the requirements that Tin Leg has asked for and they still come up with more requirements .I even got a partial refund and I was totally honest with them and reported to them. Now it will be another 7 business days to wait.

    Response From:
    Tin Leg
    Tin Leg:
    Brandi Morse
    Response Received:

    What we found:
    We received your completed claim form 8/15/2016. Because your claim was due to a medical condition, additional information was requested from the physician that advised cancelling your trip. The information we requested is standard for all claims that result from a medical condition.

    What we did about it:
    A claims agent contacted you on 8/15/2016 to explain why we were requesting the additional information. You were also provided with claim updates on 8/22/2016 and 8/30/2016. We will finalize your claim as soon as we receive the requested information.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    September 1, 2016

    Thank you for posting a review.

    We apologize for your negative experience with Tin Leg.

    A member of our Zero Complaint team contacted you to discuss your claim.

    Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    They were very helpful

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    I got very sick on our trip and on the second trip to the German doctor he thought it would be a good idea to go home and get medical attention from my local doctor. We called your 24 hour line and your rep told us what we needed to do to terminate our trip early. I am home now and under local care. I have mailed our claim to you and it should be in your hands in a day or two. The 24 hour assistance was very helpful in our time of need. If you have questions about our claim please contact me.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Fractured foot a week before my spouse and I were scheduled to go on a cruise. Sent in all the paperwork as requested by Tin Leg customer service rep. We were kept informed of claim status with a weekly email. Claim was settled very promptly and we were reimbursed for what we claimed. We would use Tin Leg again and we would recommend them to others based on our positive experience.

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    1 out of 1 people found this review helpful

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