Sales & Service Data

TOTAL SALES
31,984
Since 2014
MONTHLY SALES
834
Average Monthly Sales Since 2014
REVIEWS
1,342
Since 2014
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

31,984
policies sold

0.1%
negative reviews

0.1% (43) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    944
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    37
  • 1 star  
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

Tin Leg Reviews


  • Overall Rating 2 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I got under 50% of my medical bills reimbursed (210 out of 500+).
    I got rejected the first time, for a reason which wasn't true, re-submitted my claim and got it accepted.
    Never got notified of the rejection, so I had to call to get the case re-opened.
    The second case got stalled at a step, so I had to call to follow up again.

    And I'm still waiting to get my claim cheque. So really it's still unfulfilled.

    Whole process felt like, and still feels like you're trying to **** over the customer.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Extremely quick resolution to my claim. Very satisfied and would purchase through them again without a doubt.

    Was this review helpful to you?

    5 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    My husband became ill while we were traveling and looked as through we may need to seek medical attention. While, thankfully, we did not need to do, I was comforted by the detailed information in our policy that guaranteed that we would have been well taken care of. The premium for the policy was absolutely worth the peace of mind we had and will certainly buy again!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Prior to my trip the cost of the cruise was reduced substantially .I called Tin Leg to see if I could get the ins. cost reduced. After the agent research the possibility I was given the requested reduction in costs.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim January 13th before my trip. I had to cancel because of illness. I filed all of the necessary forms, etc.. It is February 25th and and I am still waiting for this to be resolved......not happy.

    Response From:
    Tin Leg
    Tin Leg:
    Kelly Calkins
    Response Received:

    What We Found:
    Your claim form was received on 1/19/17. Additional information was requested from your physician.

    What We Did About It:
    An agent contacted you today with an update and we are following up with your physician for the records.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Squaremouth.com made it easy to compare policies. For my trip, Tinleg was easy to work with and had the best value for what I wanted (high emergency medical and evacuation coverage). I have used Tinleg before after going through Squaremouth.com. However, I have never had to make a claim, so I don't know if they actually provide good insurance. I would strongly recommend relying on reviews of people who have filed a claim rather than people who found the buying experience good but have never filed a claim.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Very kind person I worked with. Worked very hard to find a fair solution. I will use Tin Leg exclusively moving forward because of their outstanding service.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I was told before taking my trip that a portion of my trip would be refunded to me as my travel partner had to cancel due to medical reasons. It has now been 5 days since submitting my claim, and I am told it will be another week before it may be approved. It seems lengthy as it was allegedly approved prior to my leaving.

    Review Updated: 10/29/2016

    My claim was handled quickly and I was very appreciative of the kindness in which I was treated.

    Response From:
    Tin Leg
    Tin Leg:
    Kasey Krueger
    Response Received:

    Thank you for submitting a review of Tin Leg.

    I apologize for any frustration this has caused you. We acknowledge your claim was received on 9/26/2016.

    Typically, we aim to process all claims within 10 business days of receiving all requested documentation.

    On 9/5/2016 your claim was approved for payment.

    Please contact us if we can be of any further assistance. We are delighted to help and can be reached at 844-240-1233.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Started to file a claim for delayed luggage. Contacted Tin Leg by telephone and the representative was very professional and helpful. Much more so than Air France!! Now awaiting the claim forms to submit.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Your service did not tell me that I need to provide the airline's document that the flight was cancelled until I contacted a few weeks later to find out about this.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

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Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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