Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
19,304
since 2013
Monthly Sales
953
average monthly sales since 2013
Reviews
790
reviews since 2013
Overall Rating
4.37 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,152 policies sold - 251 average monthly sales over last 3 months - 14,930 reviews - overall rating 4.47 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.37

average on squaremouth 4.47 out of 5

19,304 policies sold
0.3% negative reviews

0.3% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    524
  • 4 star
    141
  • 3 star
    68
  • 2 star
    29
  • 1 star
    28
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The identification cards were helpful to have in case of a problem

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My claim was miscalculated. The questionnaire asks for the total price, your loss and if you were reimbursed and the amount. Your people deducted my reimbursement a second time and shorted me $937. I called twice and got two different answers as to what I should do. One said to resubmit and the second said to send an email. I did the latter and got 3 unintelligible responses from one of your people who could not write English. I finally asked that she show our correspondence to her boss and I was immediately refunded my $937. I got what I was due in the end but not without persistence.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for posting a review of your claims experience.

    We apologize for your negative experience and our misinterpretation when paying your claim.

    Our claims analyst calculated the payment based off of the original amount that was included in your claim form.

    Once we were informed of the correct trip cost, we immediately corrected the error and sent out the correct payment amount.

    Again, we apologize for the frustration this has caused and appreciate your feedback.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We usually get travel insurance in case the unforeseen happens and we need to postpone or cancel our plans or need medical transport home. This time my husband got sick and needed a doctor. We The filed for reimbursement when we returned and was it very easy. The check came today. Excellent service!

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It was very easy to review and purchase insurance. I did call the customer service rep to ask a question and the response and call were in a timely manner. I can't comment on the insurance itself since I didn't need to use it.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We found Tin Leg trip insurance covered our needs at an attractive price. We plan on using them for our upcoming travels.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I found the trip insurance to cover my needs at an attractive price.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very easy to buy and use.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Awaiting word to see if claim is paid. There was confusion as to which forms to fill out to make a claim: email information said one thing and customer service person said another. I'm hopeful that I filled out the correct claim form. Can't recommend this policy to other travelers until the conclusion of the claim process.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We are sorry for any confusion we may have caused.

    I can confirm you claim was received on 5/11/15 and has since been paid.

    We are sorry there were some inconsistencies on which types of forms were needed to process your claim.

    Again, we apologize for any inconvenience this has caused you.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thank you so much for prompt assistance during a difficult time. You could have had a little more support as far as letting us know how long it would take to settle the claim and also how it was going,

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for the lack of communication regarding how long your claim could take.

    Typically the claims process can take anywhere from 30-45 days once all required documentation is received.

    If you have any questions regarding your claim, please contact our claims department at 866-887-7108 or email us at tinleg-claims@tinleg.com and we would be happy to help.

    Again, we apologize for any inconvenience this has caused and we appreciate your feedback.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I originally purchased this insurance for my wife, myself and infant child before our trip to Chile. We were planning on staying with my in laws in Santiago for 2 and a half months. As nervous as I was about this excursion the last thing I wanted to worry about was health insurance. So I went on the website and found this company. After calling a customer service affiliate and asking questions I purchased this plan for only 60 dollars for 3 people. I was exstatic, what a good deal I thought.

    That was the only good thing about this experience.

    On arriving in Chile my whole family got sick in the first week. So I called seven corners to inquire how to pay the care cost. This is when I found out that they don't pay for you, you have to file a claim when everything is said and done to get your money back. I thought, okay no big deal I can do that. So 2 months go by and we each have a visit to the doctor.

    Upon arrival back in the USA I file the claim as specified on the website. This is where the true fun begins. So after waiting about 4 weeks for a check I called to see if they had any updates. At that time they said they had sent one check for my claim and my son and wife's claim were still pending. I thought this was strange since we sent everything together. I informed them that my check hadn't arrived and the cs rep said to wait 2 more weeks and call back if it still never came.

    So I waited the amount of time plus a week and in the mean time received an email saying I needed to update my address. I called again and updated my address and checked on the status of the other 2 claims. The cs rep told me the other claims were stuck and hadn't even been processed and that the check would be mailed out in 3-5 business days but could take 3 weeks.

    So after another 4 weeks of waiting patiently I decide to call again. At this time they inform me that my check had not been issued yet and the 2 other claims still hadn't been processed. In total I have been waiting over 12 weeks for reimbursement and at this point I don't even know the status of all the claims. My dates of contact were: Feb 20 file claim
    April 7 check on status of check
    April 14 email for new address
    May 25 call to see check and claim status (still not completed?
    Today: still waiting for reimbursement.

    So my review is 1 star. The people were nice, but if you want to have reimbursement nightmares buy the cheap insurance. You get what you pay for!

    So

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for the delay in processing your claims and understand it is frustrating when you do not receive the service you expected.

    We confirmed your reimbursement was mailed out on 5/29/15 and your wife and child’s reimbursements were mailed out on 5/28/15. Please allow 7-10 business days to receive this in the mail.

    Please contact our claims department directly at 866-887-7108 if there is anything further we can assist you with. We are delighted to help.

    Again, please accept our sincerest apologies for any frustration this has caused. We appreciate your feedback and will use it to streamline our processes in the future.

    Was this review helpful to you?
    0 out of 0 people found this review helpful