Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
15,625
since 2013
Monthly Sales
984
average monthly sales since 2013
Reviews
584
reviews since 2013
Overall Rating
4.36 out of 5
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average on squaremouth 14,030 policies sold - 257 average monthly sales over last 3 months - 14,227 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.45 out of 5

15,625 policies sold
0.3% negative reviews

0.3% (45) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    385
  • 4 star
    102
  • 3 star
    52
  • 2 star
    24
  • 1 star
    21
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Having travel insurance is peace of mind. There were no health problems on this trip, but one never knows. It's responsible traveling to buy a policy.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Submitted claim in June of 2014. Been given the run round since submission. I even went into an examination under oath, which is standard procedure, but my claim is still not settled. Why buy insurance if its going to take almost a year to get hard earned money back. It truly feels like they happily accept the money to buy insurance, but when it comes to settling a claim they make it very difficult. Still waiting... I would say my experience with TinLeg had been very poor, and I caution others to really do some research before buying travelers insurance.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a claim.

    We are sorry that you had a negative experience.

    Your claim is currently under review and will be processed by the end of the week. An agent will be in contact with you. If you have any questions please call the claims department by phone or email. The phone number is 866-887-7108. The email is tinleg-claims@tinleg.com.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Customer service was helpful when I called completely stressed out from a canceled night flight with 6 teenagers & no luggage. I just printed my paperwork to file a claim.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It was reassuring speaking with the sales rep on the pre-trip. I was made are of the policy's benefits, limitations, and other fine prints. I felt each reps I have spoken with were knowledgeable, sincere, and reassuring. When I received the hard copy of the policy, it was exactly what was told to me via phone. I would recommend this company and its products.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    My husband and I filed a claim with Tin Leg for cost of medical services and the portion of our trip that we had to cancel due to illness. They paid for the doctor visitm but did not pay the amount that we prepaid for the tour we missed. They said that the doctor did not specify that we not take the tour. However, we feel that is a Catch-22 situation since we had to miss the tour to see the doctor for our illness in the first place. I have called Tin Leg and was referred to Kathy Haught. I have called and left messages, but she has not returned my calls. They received 3 stars because they at least paid for the medical services, but I would have appreciated some service regarding the denied portion of our claim.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a review.

    Please accept my apologies for your negative experience. We aim to answer all customer inquiries in an extremely timely manner, and I am sorry that we failed to do so in your case. We are working on our procedures to ensure this does not happen in the future.

    A member of our team will contact you today to follow up with you and help to expedite your claim. We have received confirmation from the claims department that there is additional documentation, and we will discuss this with you today to ensure we fully explain what is required in order to complete your claim.

    I apologize again for the frustration we have caused you. We appreciate your feedback and the opportunity to assist you.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I didn't have to submit a claim, but I did contact customer service to increase my coverage. Everything was handled quickly and accurately.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It was comforting to know we had a policy if anything went wrong - but were glad we didn't need it!

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The agent I spoke with was helpful and informative. He told me what paperwork (letter from doctor, etc) I would need to support my claim. This was much easier to obtain while still on our trip than it would have been to ask for after we returned home.

    Further comment will need to wait until after we have filed and settled our claim.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Sign-up was simple and my one question was answered quickly and accurately.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    No problems on trip = No use of purchased trip Insurance

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