Sales & Service Data

TOTAL SALES
25,974
Since 2014
MONTHLY SALES
752
Average Monthly Sales Since 2014
REVIEWS
1,167
Since 2014
Overall Rating
4.51 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

25,974
policies sold

0.2%
negative reviews

0.2% (41) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    812
  • 4 stars
    218
  • 3 stars
    96
  • 2 stars
    35
  • 1 stars
    6
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

Tin Leg Reviews


  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Competitive rate, excellent service processing a claim, will start with Squaremouth the next time we need travel insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My claim is complete and I have not heard back as to when it will be paid.

    Response From:
    Tin Leg
    Tin Leg:
    Kelly Calkins
    Response Received:

    Thank you for submitting your review.

    What we found:
    You did not receive a timely update on your claim.

    What we did about it:
    An agent contact you to confirm your claim is in the final stages of review and will be processed by the end of the week.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The only recommendation I have is that Tin Leg should have a live representative in touch with the party submitting a claim. Since we had no personal interaction (communication was done through their website) we were in the dark about where the claim was in the pipeline and when our claim would be resolved. Apart from this we were extremely satisfied with Tin Leg. They refunded the full amount paid for plane tickets to Hawaii after we were forced to cancel the trip for medical reasons.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I called the second day of my trip because my bag was still delayed. The lady gave me the information aand sent me an email to file the claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I had an injury prior to my trip that required I cancel the trip entirely. Once I submitted all the forms and documents electronically, I received, in less than 3 weeks, written notification that my claim would be fully honored, and the refund check arrived in 25 days.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Purchase experience was easy, customer service helpful. Cost less than others quoted. Will recommend/use again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my cruise for medical reasons. I and my doctor filled out the claim forms. I expected a lengthy process and was surprised how quickly My claim was processed. My check was sent 6 days after they received my claim. I have 3 more policies with Tinleg for future cruises and hopefully never have to file a claim again. I would highly recommend Tinleg.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Recently, prior to making a Tin Leg claim I recommended it to two couples who have purchased policies. Over nearly two years I have suggested that people look at Squaremouth. Several have and ended up buying policies.

    Depending on the outcome of our claim will determine whether I would make further recommendations.

    My initial contact with Tin Leg learning how to file a claim has been positive. Our claim is due to illness forcing us to cancel Myanmar trip. Wait and see.

    Review Updated: 07/20/2016

    I submitted a claim on March 16th and received a response from Tin Leg on March 27th. I am very pleased with their rapid response. I am receiving checks covering our Myanmar tour interruption due to illness.

    They have asked for additional documentation for the rebooking of our flight from Sinagpore to come San Francisco early. I am waiting their response.

    I greatly appreciate that Squaremouth contacted me asking initially whether I was submitting a claim then following up to see if Tin Leg is fulfilling terms of the travel policy.

    I have referred three other couples to Tin Leg and Squaremouth.

    Thank you.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    The information was easy to obtain and to understand. Value seemed good. Fortunately, we did not have ANY problems and will not need to make a claim. It was great to have the peace of mind though. Would purchase coverage through Squaremouth and from this provider again.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I will be sending the information about my claim as soon as I have everything together
    Charlotte Luttman
    XXX-XXX-XXXX

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    0 out of 0 people found this review helpful

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Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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