Very unhappy with Tin Leg. To date I haven't received a refund or explanation of settlement.
I sent in claim on 8-25-2015. To date I haven't received a refund or explanation of settlement
After one month I sent an email because they had not contacted me in any way to acknowledge receipt of claim.
They claimed to have sent a letter to me on Sept. 22, 2015, to date not received.
I contacted them again and they shot a curt email saying that they are evaluating claim. Really, does it take almost 3 months to evaluate a claim?
I am very dissatisfied with the service of this company.
The policy was easy to purchase but everything after that was difficult. I have purchased 6 prior policies from Squaremouth and never previously needed to file a claim. I filed a claim for the first time after a recent trip and after a number of weeks without a response I called Tin Leg. The customer service representative informed me that they had misplaced my paperwork. A few weeks later I called back and received contradictory information from another representative. A few weeks later and after multiple phone calls my claim was rejected. I filed an appeal and this was also rejected after an inordinate amount of time and phone calls. I contacted the Zero Complaint team, and found no effective advocacy. I have since started purchasing travel insurance through a different company and no longer use Squaremouth.
There was no support or assistance provided when I was sick and needed transport from a tented safari camp to a city hospital.
Your service was awful. Claim was paid slowly and partially declined with no information on why or how to re-submit.
No strike coverage? Air France had a work dispute and cancelled our flight. Have your attorney read the cryptic policy and understand the doublespeak. When they have to explain to you how a strike is not covered you know the language is intentionally suited to not have to pay your claim. My parents where on the trip with us on the exact same flight yet bought Allianz and had no issue with their claim for the exact same flight and issue. Do trust this company or use their insurance. Maybe I am old but who ever heard of not covering an airline strike?
I got under 50% of my medical bills reimbursed (210 out of 500+).
I got rejected the first time, for a reason which wasn't true, re-submitted my claim and got it accepted.
Never got notified of the rejection, so I had to call to get the case re-opened.
The second case got stalled at a step, so I had to call to follow up again.
And I'm still waiting to get my claim cheque. So really it's still unfulfilled.
Whole process felt like, and still feels like you're trying to **** over the customer.
Extremely quick resolution to my claim. Very satisfied and would purchase through them again without a doubt.
My husband became ill while we were traveling and looked as through we may need to seek medical attention. While, thankfully, we did not need to do, I was comforted by the detailed information in our policy that guaranteed that we would have been well taken care of. The premium for the policy was absolutely worth the peace of mind we had and will certainly buy again!
I had to have surgery. They sent me claim forms that I returned and I was reimbursed about a month later.
My granddaughter had an allergic attack and went into anaphylactic shock 3 hours into an 8 hour flight from Italy to Boston. From the plane to a waiting ambulance and then to Boston Children's Hospital. The event was frightening to all aware of the issue. I contacted Tin Leg Insurance, which I had purchased, to let them know what was happening. After a week of hospitalization she finally recovered and came home.
Throughout the process of filing a claim Tin Leg was attentive, informative and incredibly kind and understanding. Every communication from them started with an inquiry as to how my granddaughter was doing. Additionally, the people who called were supportive to my daughter, the child's mother, who was dealing with everything alone in the hospital as her husband had to stay home and continue to work. I just can't say enough about how wonderful the people at Tin Leg are.
The claim was huge and was paid without complaint or argument. An insurance company actually paid the claim without challenge. They also paid all the extra expenses that my daughter incurred during the hospital stay.
Noone in our family or who hears the story will travel without coverage from this company. I am shocked to hear myself praising an insurance company!!
I cannot say enough about how wonderful Tin Leg is and Squaremouth where I found Tim Leg while web-surfing for basic information. THANK YOU for listing this incredible company. I will be posting my thoughts on the website as I believe people looking for travel insurance should know about this company.
Squaremouth.com made it easy to compare policies. For my trip, Tinleg was easy to work with and had the best value for what I wanted (high emergency medical and evacuation coverage). I have used Tinleg before after going through Squaremouth.com. However, I have never had to make a claim, so I don't know if they actually provide good insurance. I would strongly recommend relying on reviews of people who have filed a claim rather than people who found the buying experience good but have never filed a claim.
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