Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
18,120
since 2013
Monthly Sales
942
average monthly sales since 2013
Reviews
714
reviews since 2013
Overall Rating
4.36 out of 5
Top Providers
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4.55/5
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4.49/5
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4.49/5
average on squaremouth 13,539 policies sold - 263 average monthly sales over last 3 months - 14,674 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.45 out of 5

18,120 policies sold
0.3% negative reviews

0.3% (53) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    472
  • 4 star
    125
  • 3 star
    64
  • 2 star
    27
  • 1 star
    26
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claims process was easy and expedient. I appreciate that I can compare multiple policies so that choose based on my needs and price point. I have used Squaremouth several times in the past and will continue to do so in the future for all my future travel.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very satisfied with everything!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I would rate your trip insurance plan first rate. We notified you before my surgery date that the trip was being cancelled. We received reimbursement checks from you in a timely manner. There was no hassle.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Initial claim was processed in a timely manner. I submitted all necessary documents and had no problems with the the claims process. I would highly recommend Squaremouth to anyone traveling outside the United States.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Tin Leg has been pitiful at responding to my claims. I am very disappointed and may not use Squaremouth again.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    We are sorry you had a negative experience.

    We received your claim on 3/25/15 and our claims department sent you a letter on 4/9/15 explaining the additional documentation needed to process your claim.

    Our claims department needs documentation from you that shows the additional expenses you are claiming for and the receipts for items incurred during your trip delay.

    If you have any questions about the documentation we are requesting, please contact us at 866-887-7108. We are delighted to help.

    We apologize for any inconvenience this has caused you and we appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was very pleased with the price, service and ease. I will purchasing Twin Leg for my next trip. The claim process took only one call and was paid without hassle or delay.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The claim process is a bit frustration because I sent the receipt of purchases and was asked to include the date of purchases which is on the receipt. More work!

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a review.

    I am sorry for your negative experience.

    The analyst that originally reviewed your claim did not see the purchase date on the receipts. This is why the receipts were requested a second time. I apologize for this oversight.

    Your concerns have been addressed with the claims analyst and I apologize for the inconvenience this caused you.

    Again, please accept my sincere apologies for the frustration this caused.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    While on a cruise my wife hurt her knee and went to the ship's doctor. He did not charge for the visit but told her to go to the ER when we arrived in Venice. She did that and saw a doctor who gave her some prescription pain medication and charged her 25 euros for the visit. She filled the prescription in Verona. We have a claim form and the receipts. I thought it was a good policy but thankfully we did not really need it.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My experience purchasing my policy went smoothly, I really had no further contact. I had no clam and no travel problems. Yes, I would recommend this policy.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Agent was knowledgeable, helpful and made it easy to purchase travel insurance and the price was so much better than what was offered by the cruise company.

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    0 out of 0 people found this review helpful