Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
15,601
since 2013
Monthly Sales
984
average monthly sales since 2013
Reviews
582
reviews since 2013
Overall Rating
4.36 out of 5
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4.55/5
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4.48/5
average on squaremouth 13,420 policies sold - 247 average monthly sales over last 3 months - 14,214 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.45 out of 5

15,601 policies sold
0.3% negative reviews

0.3% (45) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    385
  • 4 star
    102
  • 3 star
    50
  • 2 star
    24
  • 1 star
    21
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I thought I had purchased insurance to cover preexisting conditions. Had booked a cruise. It was canceled. Rebooked. The policy used the first booking date to date preexisting conditions therefore we weren't covered for those. I felt the company was deceptive. Won't use this company again.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    I apologize, we do not show a claim on file.

    Did you file your claim by phone, email, or fax?

    We would be happy to discuss this further with you.

    Please contact our claims department at 866-887-7108 so we can discuss the specifics of your situation further.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    The experience of enrolling online was fine. I had one question which was quickly answered by customer service. Fortunately, I did not need to file a claim which is how it should be. The only issue I see is Square Mouth owning certain of the insurance carriers that it offers. Recommending companies that you own can be a bit dicey. But again, I had no issues on my trip and no reason to file a claim.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    So far I have good experience with Tin Leg. Especially when I all the customer service always I get someone to answer me. I am yet to file a claim. Will provide more feedback once my claim is processed.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    other than requiring a lot of paper docs being submitted, it went well

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    i MADE THIS CLAIM IN oCTOBER. i HAVE JUST RECEIVED 2 OF THE 5 CHECKS DUE TO ME...AS OF 1-19-15, THERE WAS A MESS UP ON THE CLAIM FORM....THEY HOPE TO CORRECT IT BY THIS WEEK.

    pATRICIA sCHWARTZ

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a review.

    I apologize for your negative experience and the inconvenience during your claims process.

    I have confirmed with our claims department that checks were issued for all 5 claims on 12/30/14, however I understand you have not yet received these.

    A member of our team will call you today and we are delighted to cancel and reissue the checks you have not yet received.

    I apologize again for the frustration this has caused. We look forward to speaking with you to resolve your claim.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Everything was fine. I got the coverage that I wanted.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    My experience with Squaremouth was just fine.

    Review Updated 02/02/2015

    Everything was taken care of in a timely mater and explained to us about limitations on the policy which I was not of aware of. My fault for not reviewing the policy closer. I believe ever thing was taken care of very well.

    Thanks to Tin Leg

    Regards Don & Carol

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thanks for the great service and the peace of mind! We will use you again in the future and recommend you to others!

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Having travel insurance is peace of mind. There were no health problems on this trip, but one never knows. It's responsible traveling to buy a policy.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Submitted claim in June of 2014. Been given the run round since submission. I even went into an examination under oath, which is standard procedure, but my claim is still not settled. Why buy insurance if its going to take almost a year to get hard earned money back. It truly feels like they happily accept the money to buy insurance, but when it comes to settling a claim they make it very difficult. Still waiting... I would say my experience with TinLeg had been very poor, and I caution others to really do some research before buying travelers insurance.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a claim.

    We are sorry that you had a negative experience.

    Your claim is currently under review and will be processed by the end of the week. An agent will be in contact with you. If you have any questions please call the claims department by phone or email. The phone number is 866-887-7108. The email is tinleg-claims@tinleg.com.

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