Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
20,713
since 2013
Monthly Sales
837
average monthly sales since 2013
Reviews
891
reviews since 2013
Overall Rating
4.37 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,651 policies sold - 265 average monthly sales over last 3 months - 15,302 reviews - overall rating 4.47 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.37

average on squaremouth 4.47 out of 5

20,713 policies sold
0.3% negative reviews

0.3% (66) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    591
  • 4 star
    156
  • 3 star
    78
  • 2 star
    33
  • 1 star
    33
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I have a newly diagnosed pulmonary embolism and am unable to fly at the present time. I notified Squaremouth /Tin Leg via Violetta on August 3 2015

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Representative was polite, well-informed and very helpful.
    Options for coverage were explained clearly.

    Process of purchasing the insurance package was fast and accurate.

    Email acknowledgement of purchase and coverage were clear and were received almost immediately after purchase.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My trip was interrupted for medical reasons. I call Tin Leg, and they sent me the necessary forms that have to be completed. I am waiting for the physician's response, and then I will file the claim.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Too difficult to add additional coverage to existing policy each and every time more coverage was needed.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    I apologize for your negative experience when contacting our customer service department.

    After reviewing your policy, I understand this includes the optional Cancel For Any Reason upgrade. To be eligible for this upgrade, one of the requirements is that you insure 100% of your prepaid and nonrefundable trip costs.

    This means that as you incurred additional trip payments after purchasing your policy, you were required to add these payments to the cost of your trip.

    An alternative option to increasing your trip cost as you make additional trip payments is that you may purchase your insurance for the amount that you will pay once all your travel arrangements are made.

    If we can be of any further assistance, please contact us at 844-240-1233. We are available weekdays 9am-5pm EST and are delighted to help.

    Again, I apologize for any frustration this has caused. We appreciate your feedback as it allows us to improve our customer service.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Too difficult to add additional coverage to existing policy each and every time more coverage was needed.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Too difficult to add additional coverage to existing policy each and every time more coverage was needed.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Closest to the coverage I needed. You should design a policy more specific to renting someone's house.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I chose this rating based on my pre-travel experience with the staff and the ease of purchasing the insurance. I will highly recommend travel insurance to other travelers.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    My trip was cancelled by the tour company due to insufficient number of travelers. The policy had no provision for this, so my claim was denied. I think that cancellation by tour company should be part of every policy, even if the cancellation is not due to weather, political unrest etc.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    I apologize for your negative experience. Unfortunately, lack of member participation within your tour group is not a covered reason for cancellation. This is standard with all travel insurance policies.

    Again, I am sorry for any frustration this has caused you and we appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We submitted a claim for my husband and myself. Mine was paid promptly. My husband's claim was only partially paid and I spoke with a representative about a week ago and am waiting for a reply. She was very polite and helpful and I hope the claim will be paid.

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