Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
20,174
since 2013
Monthly Sales
950
average monthly sales since 2013
Reviews
840
reviews since 2013
Overall Rating
4.36 out of 5
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4.55/5
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4.49/5
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4.49/5
average on squaremouth 13,419 policies sold - 263 average monthly sales over last 3 months - 15,142 reviews - overall rating 4.31 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.31 out of 5

20,174 policies sold
0.3% negative reviews

0.3% (64) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    557
  • 4 star
    148
  • 3 star
    71
  • 2 star
    31
  • 1 star
    33
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I filed a medical expense claim, and it was paid in full. I had two issues with Tin Leg:

    1. I had trouble downloading Tin Leg's online claim form (the problem was with my printer, actually). I contacted customer service and asked whether they could send me a hard copy of the claim form by mail. The extremely friendly CS rep replied "absolutely!". The form never arrived.

    2. Once I got my printer problem sorted out, I downloaded the claim form and noticed that it required me to file a claim with my primary insurer, even though my Tin Leg policy included primary medical coverage. I called customer service, and they confirmed that Tin Leg requires that my primary insurer decline a claim before they will process the claim.

    This situation really nullified the whole reason for buying a primary medical coverage policy. I knew that my claim would be declined by my primary insurer, because it was under my annual deductible amount for international travel. So, I saved no time at all in the claims-filing process and probably paid more for the so-called primary coverage policy. I could/should have purchased a secondary medical coverage policy, as I have in the past.

    So, eventually Tin Leg paid the claim in full, but I am unhappy with its underwriting policies.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for the misinformation you received regarding filing your claim through your Primary insurance company first. Your policy comes with Primary Emergency Medical coverage which means you are not required to file with your personal health insurance first.

    We have provided additional training to our agents to improve our claims customer service.

    Again, we are sorry for any frustration this has caused and we appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I hesitate to give feedback since the Insurance Claim was received by you with all the asked for documentation on 5/13/15. I still have not received the insurance money despite several conversations with Kathy Haught reassuring me that my part of the process was complete.
    I will be happy to give feedback when I am paid.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for your negative experience and the amount of time it took to process your claim.

    The claims process can take 30-45 days to complete once we receive all requested documentation.

    I confirmed with our claims department that a cancellation notice was needed from your cruise line in order to process your claim.

    Unfortunately, our claims analysts were unable to obtain the cancellation notice directly from the cruise line as the cruise line required the insured to request this information directly.

    However, on 07/10/15 the requested documentation was received by the claims department and on 07/11/15 your claim was finalized.

    A check was mailed to your home address. Please allow 7-10 business days for this to arrive.

    Again, we apologize for any frustration this has caused you and we appreciate your feedback.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This policy met my needs.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    So far I have been very pleased with your handling my initial claim. Two other charges are pending. At this point I would use you again and recommend you to others.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thanks for handling our claim so quickly and painlessly. It really made a stressful situation with our travel provider so much less so. We'll be using you again. Thanks!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    After receiving the wrong claim forms, I contacted Squaremouth again after returning home, and promptly received the appropriate forms.

    I had originally had my husband (who was not traveling with me) make contact, and he may have erred in requesting the appropriate forms.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    There was no support or assistance provided when I was sick and needed transport from a tented safari camp to a city hospital.
    Your service was awful. Claim was paid slowly and partially declined with no information on why or how to re-submit.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    I am sorry for your negative experience with our Assist department while traveling.

    We are looking in to this further and will provide additional training to the Assist agent you spoke with.

    Additionally, I can confirm your medical claim was paid on 4/30/15 after documents were received on 4/15/15. Reimbursement for airfare was paid under the Trip Interruption benefit on 6/17/15 after additional documents we requested were received on 6/5/15.

    It can take 30 - 45 days for a claim to be processed once we have received all requested documentation.

    Again, please accept our apologies for any inconvenience this has caused you and the amount of time it took to process your claim.

    We appreciate your feedback and will use it to improve our processes.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very prompt, great service!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This was my second claim. I had to cancel two cruises that were booked very close together for the time of departure. My wife had to go to the hospital and I had to file two claims within two months of each other. Tin Leg paid both claims and with no hassle! Squaremouth and Tin Leg are wonderful! You will not go wrong with Squaremouth or Tin Leg!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did file a claim and it was handled well. The only issue was locational lack of communication for length of time before representative responded to my email. Overall, the policy was authentic and we received our refund of our trip cost in a timely manner. Thank you

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