Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
19,339
since 2013
Monthly Sales
953
average monthly sales since 2013
Reviews
797
reviews since 2013
Overall Rating
4.37 out of 5
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4.55/5
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average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,953 reviews - overall rating 4.47 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.37

average on squaremouth 4.47 out of 5

19,339 policies sold
0.3% negative reviews

0.3% (58) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    527
  • 4 star
    143
  • 3 star
    69
  • 2 star
    29
  • 1 star
    29
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We have been wrangling with Tin Leg since January when we had to to come home from India after 4 days. I have called them numerous times and they always say the claim is done, but for some reason the check is never issued.

    I would never recommend Tin Leg to anyone.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    the buying experience was excellent, now we have to see about the claims experience.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I am unhappy with Tin Leg's claims management. I have been trying for six weeks to settle a baggage delay and medical expense claim. Last week, I received an email stating that they had no record of this claim. The next day, I received a request for a "property irregularity report" for that very claim. When I contacted Air Canada,(whose baggage personnel in Frankfurt were unable to transfer our bags to the proper plane despite a 3 hour and 20 minute layover) they insisted on some document number I had never heard of in order to process the report.
    I feel as though I am being jerked around by a crew of incompetents. The chances of my ever using Tin Leg again are slim and none. Can you do anything to speed resolution of my claims? The dollar amounts are not large.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review of your claims experience.

    Please accept my sincerest apologies for the incorrect update you received via email as well as the time it took to process your claim. It can take 30 - 45 days for a claim to be processed once we have received all requested documentation.

    I confirmed with our claims department today your claim has been paid and a check will be mailed to you shortly. Please allow 7-10 business days for this to arrive in the mail.

    Again, please accept our apologies for the frustration this has caused.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We chose Tin Leg because of customer review's and it's reasonable price. I did call customer service twice with legal name and travel date changes. Customer service was friendly, helpful, and quickly corrected my requests. The policy was sent quickly via e-mail. We are Seniors, and always carry travel insurance, but can't comment on the claims portion as we had none to turn in.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It's easy to get the insurance, the reviews are excellent so I chose it and the quoute is affordable, from now on I will always use Squaremouth Inc

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    This was coverage I purchased for my mother.

    I tried to add coverage for the return flight home, at the last minute, due to a change in plans. I telephoned the toll free customer service number (I do not recall reading anywhere that you had to contact them by e-mail to amend the policy) and was told to e-mail them for a quote. I apparently was not SPOT on with my inquiry and their customer service was apparently to dim or lazy to either figure it out or to convey back to me in precise language what was needed. By that time, my mother was leaving for her trip and I was frustrated, in addition to believing I could no longer amend the policy - right or wrong I do not know but dealing with them was not something I wanted to do anymore anyway. The policy was a good one and it was the cheapest for the best comparable coverage. In conclusion, insurance is just that, insurance. It is only as good as or as bad as it can be if you need to use it and thankfully my mother did not need to use it.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for your negative experience speaking with our customer service agents.

    We are sorry one of our agents provided incorrect information about the modification process as you are not required to send your request via email.

    You may contact us to modify your policy to include changes to your trip cost up until the day before your departure. This can be done by calling us weekdays 8am - 5pm Eastern at 844-240-1233. Any one of our agents will be delighted to help.

    We appreciate your feedback and will incorporate additional training to our agents in order to streamline our processes in the future.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I had a policy with Tin Leg for a cruises. I needed to add additional coverage since I booked and earlier back to back cruise. I emailed Square Mouth and never got a reply. Because we were leaving in two weeks, I purchased travel insurance from the cruise line for the earlier trip. Fortunately, I did not have to file a claim with either companies.
    I phoned your claims department for a possible claim, but the office was closed, even though I called mid-week during your regular business hours. Not certain that I will use your travel insurance again, since I could not contact your office.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We apologize for your negative experience. We understand it is frustrating when you do not receive the service you expected.

    We were unable to locate record of your call using the phone number listed on your policy. We have sent an inquiry to our Assist area in the event there was a disruption of service that may have caused the connection problems when you tried to contact our office.

    Again, we are sorry for any frustration this has caused you. We appreciate your feedback and will use it to streamline our processes.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The ability to compare various policies was very important. The policy was competitive and included protection for all the exposures we perceived.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Since we did not file a claim, we have nothing to add and we plan to use Tin Leg in future for insurance.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Vacation's are not cheap and cost continue to rise. Its good to know you are covered incase of an emergency or unexpected event.

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