Sales & Service Data

TOTAL SALES
27,751
Since 2014
MONTHLY SALES
835
Average Monthly Sales Since 2014
REVIEWS
1,226
Since 2014
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

27,751
policies sold

0.2%
negative reviews

0.2% (42) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    854
  • 4 stars
    233
  • 3 stars
    97
  • 2 stars
    36
  • 1 stars
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.52/5
HTH Travel Insurance
4.47/5

Tin Leg Reviews


  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    No strike coverage? Air France had a work dispute and cancelled our flight. Have your attorney read the cryptic policy and understand the doublespeak. When they have to explain to you how a strike is not covered you know the language is intentionally suited to not have to pay your claim. My parents where on the trip with us on the exact same flight yet bought Allianz and had no issue with their claim for the exact same flight and issue. Do trust this company or use their insurance. Maybe I am old but who ever heard of not covering an airline strike?

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The process to file a claim was somewhat cumbersome. It took two months and several phone calls to get the claim processed. The customer service representatives were very pleasant but each time we called they said that our situation needed to be reviewed by someone else. The claim was in regard to a cancelled flight due to mechanical reasons and missing the first day/night of a tour. I have no idea why this would be so difficult to process!

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I would actually my experience with Tin Leg during my trip as 0 stars but that option is not available. So far I would not recommend this policy to other travels but I have not filed the claim yet. Here are the reasons why. While I was on a trip to Israel I got very sick and per MD recommendation needed to go to the hospital for tests via taxi. Had used all of my cash to pay for the taxi because of all other medical expenses. Called Tin Leg for help getting cash (did not bring an ATM card). Only had a credit card. Finally got someone on the line. Explained my problem. Was put on hold for 20 min. Hung up and called back.. Got same person I had spoken to the first time. She told me she was sorry for the long wait. She was researching how to handle my problem. Asked me to give her my phone number at the hotel I was staying at so she could call me back as soon as she had a solution to my problem. That was on January 25, 2015. Today is February 28, 2015. I am still waiting for your representative to call me back. Sure glad I found another resource besides the insurance to help me. Wondering why I bought the insurance. Hope I don't get hassled when I file the claim.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    The site is excellent! The side by side comparisons of the different policies saved me a lot of time and made my decision making relatively easy.

    I called before purchasing the policy and got extremely good service. The representative was very knowledgeable, friendly and helpful.

    The policy was issued very quickly.

    Fortunately we didn't need to file a claim so I can't comment on that.

    Thank you for the relatively painless experience in buying travel insurance!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Easy to access; easy to compare prices; reasonable prices

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The companies both responded quickly when I couldn't find my travel card with insurance details just before I was leaving. Tin Leg was more reasonable than other options.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to use.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Good vaiue and good customer service even though I didn't have to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    They were very helpful

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    We had the wrong return date on our insurance and I called Tin Leg and everything was was changed very quickly.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

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