Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
16,330
since 2013
Monthly Sales
1035
average monthly sales since 2013
Reviews
625
reviews since 2013
Overall Rating
4.35 out of 5
Top Providers
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4.55/5
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4.52/5
RoamRight
4.48/5
average on squaremouth 13,634 policies sold - 265 average monthly sales over last 3 months - 14,372 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.35

average on squaremouth 4.45 out of 5

16,330 policies sold
0.3% negative reviews

0.3% (49) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    411
  • 4 star
    109
  • 3 star
    56
  • 2 star
    26
  • 1 star
    23
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I would actually my experience with Tin Leg during my trip as 0 stars but that option is not available. So far I would not recommend this policy to other travels but I have not filed the claim yet. Here are the reasons why. While I was on a trip to Israel I got very sick and per MD recommendation needed to go to the hospital for tests via taxi. Had used all of my cash to pay for the taxi because of all other medical expenses. Called Tin Leg for help getting cash (did not bring an ATM card). Only had a credit card. Finally got someone on the line. Explained my problem. Was put on hold for 20 min. Hung up and called back.. Got same person I had spoken to the first time. She told me she was sorry for the long wait. She was researching how to handle my problem. Asked me to give her my phone number at the hotel I was staying at so she could call me back as soon as she had a solution to my problem. That was on January 25, 2015. Today is February 28, 2015. I am still waiting for your representative to call me back. Sure glad I found another resource besides the insurance to help me. Wondering why I bought the insurance. Hope I don't get hassled when I file the claim.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review of your experience using our 24 hour assistance number on your trip.

    Please accept my apologies for your negative experience. I know it is frustrating when you do not receive the service you expect.

    We aim to handle all customer inquires in a timely manner, and in this case we failed to do so.

    I can confirm the 24 hour assistance representative attempted to contact you, however, the phone number that was provided did not work.

    The agent should have requested the name of your hotel or attempted to email you.

    As an apology for our mistake we will be sending you a gift card and we will expedite the processing of your claim once we receive this.

    Again, please accept my sincerest apologies for any inconvenience this has caused you.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Prompt, polite handling of claim with no issues. Very professional, claim paid in full.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Will definitely purchase again on our next trip. TinLeg even reimburse the transaction fee from the credit card company. Very satisfied, will recommend it to all our families and friends.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    My complaint is with Tin Leg and Seven Corners. I had a trip delay which was not accepted because delays have to be caused by a common carrier. Tin Leg's Schedule of Benefits shows a Trip Delay being a minimum of 6 hours delay. Because we missed our flight because of a accident to the airport this was not covered. This is a typical insurance scam, don't pay and see what happens. Because the loss to me was missing one night at Secrets in Cancun, $606.39 in does not pay to use my lawyer, but small claims court might be the answer.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review of your claims experience with Tin Leg.

    I am sorry to hear of your negative experience.

    I understand there was an accident on the roadway en route to the airport which resulted in a delay of your trip.

    In order to be covered under the Travel Delay benefit, you must either be involved in an accident while en route to your trip resulting in a delay, or there must be a delay of the common carrier of at least 6 hours.

    We reviewed your claim, and unfortunately, since you were not involved in the accident, we cannot provide reimbursement under the Travel Delay benefit. I understand your frustration as this accident was out of your control.

    Please accept my apologies for any inconvenience this has caused you.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During our 2 months in Africa, I was glad to feel adequately insured, and even more glad to not need to file a claim.

    Obviously, the most meaningful reviews come from those who do file claims, and that sometimes that seems to get hidden behind by the superficial comments concerning "how was your sign-up experience?"

    Overall, I am a strong SquareMouth supporter.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    First time purchasing travel insurance. Felt Tin Leg made it easy, and Square Mouth offered the plan I wanted for a competitive price. Will considered using them again the next time I travel.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Had a small claim and it was fast and received full payment within 3 weeks of completing claim. Will us again for sure.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We just returned from the trip. We did experience a delay on thee return leg of the trip due to the winter storms in the New York area and are filing a claim. So far the process has been smooth.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    N/a

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The rates were very good and the coverage for what I needed was also excellent.

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