The Squaremouth site provides a convenient and user friendly tool to compare the travel insurance policies of several different companies and select the appropriate coverage for the trip. We selected the Tin Leg Standard policy for our trip to South America. We had to cancel our trip due to medical reasons. When I contacted customer service to get assistance and instructions on filing a claim, the representative sent an e-mail stating that the claim forms were attached, but there was no attachment. I wrote back to her, again requesting the forms, and this time she sent the wrong forms (Seven Corners vs Tin Leg, although the forms seemed identical except for the logos). During a phone call to customer service, I was instructed to download and complete the proper Tin Leg forms. I completed the claim forms, sent the claim by registered mail, and received confirmation from the postal service that the claim was delivered on September 21. I received nothing from Tin Leg. In early October, I contacted customer service by e-mail and provided our change of address, as we were returning to our winter home in Arizona. I received an e-mail response advising that our claim had been updated with the address change. For the next 5 weeks I heard nothing from Tin Leg.....no request for more information, no status of the claim, nothing. It was very disconcerting to hear nothing for such a long period when dealing with what for us, was a very large amount of money and a straight forward claim. A simple, short e-mail advising that no additional information would be required and the claim was being processed would have been appreciated and appropriate. On November 6 a check for half of the claim amount arrived. It had been mailed to our old address and then was forwarded to our Arizona home. Three days later, a second check for the rest of the claim arrived, also forwarded from the old address. The EOBs attached to both checks state in the remarks section: "Letter has been sent under separate cover." It is a week later, and no letters have been received.
The comments above are not serious complaints, just my observations and concerns. It may be that in today's impersonal, digital way of doing business, customer service and keeping the customer informed are not a priority.
Unfortunately, we were unable to take the planned trip due to emergency surgery (triple bi-pass) on my husband several weeks before departure.
While still recovering from shock of this medical emergency, I contacted Tin Leg and explained the situation. Carmen, in Customer Support, was very
helpful and sent me a link to your claim forms. They were straight forward and simple to complete. The refund was promptly processed.
My husband is recovering nicely and it was great that Tin Leg did not add stress to the situation. Unfortunately, you only hear about the bad
experiences people have with insurance claims. That cannot be said for your company.
I would use your services again and will certainly recommend you to fellow travelers. Thank you, Mary McCurdy
Very unhappy with Tin Leg. To date I haven't received a refund or explanation of settlement.
I sent in claim on 8-25-2015. To date I haven't received a refund or explanation of settlement
After one month I sent an email because they had not contacted me in any way to acknowledge receipt of claim.
They claimed to have sent a letter to me on Sept. 22, 2015, to date not received.
I contacted them again and they shot a curt email saying that they are evaluating claim. Really, does it take almost 3 months to evaluate a claim?
I am very dissatisfied with the service of this company.
Cancellation for reasons of illness was expeditiously handled once forms were submitted.
I had to file a claim for illness before departure date. My experience if filing claim and receiving my money for it was excellent! It approximately 2 weeks for the full payment reimbursement to be received. Thanks Square Mouth for the great service.
Most excellent. The claim was processed in a timely manner.
I have already used them again.
Well it subject to review. We were unable to travel as my 85 father had urgent surgery.
I let them Tin Leg know 3 days before trip. Faxed all info on the 8/28. Waited a week called and told them I received no acknowledgement of fax. Told to wait. Called back 8 days later at which time they acknowledged fax but told to wait again. So if they come through I would be willing to change review.
Policy was very easy to understand, with clear single sheet summary and access to other info (i.e. definitions, terms). Customer service was good - got a human on the phone quickly who promptly answered questions. I would recommend them...I've used TinLeg more than once.
My trip was cancelled by the tour company due to insufficient number of travelers. The policy had no provision for this, so my claim was denied. I think that cancellation by tour company should be part of every policy, even if the cancellation is not due to weather, political unrest etc.
This claim has been filed; however, it is on hold until after 12/2/2105 as it involves a claim for travel cancellation with United Air. We have until 12/2 to rebook. We will not be doing so but need to wait until after that date to confirm that we did not rebook and that credit card insurance is not paying a claim under its trip cancellation coverage. This makes sense.
We are very happy with TinLeg as this has been a frustrating travel year. Earlier Turkish Air lost all of our luggage (3 suitcases.) TinLeg did compensate us for this loss. It was not total reimbursement but followed the guidelines and our entitlement.
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