Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
17,148
since 2013
Monthly Sales
1005
average monthly sales since 2013
Reviews
667
reviews since 2013
Overall Rating
4.35 out of 5
Top Providers
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4.55/5
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4.49/5
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4.49/5
average on squaremouth 13,305 policies sold - 279 average monthly sales over last 3 months - 14,512 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.35

average on squaremouth 4.45 out of 5

17,148 policies sold
0.3% negative reviews

0.3% (52) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    437
  • 4 star
    119
  • 3 star
    59
  • 2 star
    27
  • 1 star
    25
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    4Stars becasue they forgot to refund one airline ticket, but when brought to their attention, they immediately rectified the situation. I would recommend this policy based on the fact that all of our claims were dealt with and refunded due to a pre-trip cancellation for a medical issue.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The clim process was easy and received payment quickly

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I'm 86 and my daughter was going on this trip to assist me. I was too ill to go but hoping that it would be possible so changed my departure date by one day which cost me more of course. The change still meant I could take the cruise out of FLL but it didn't allow as much time in FLL in case something went wrong.

    Tin Leg is asking for impossible documentation. I would never want to have to deal with them again. The claim is not settled!

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for posting a review.

    I apologize for your negative experience. I have confirmed with our claims department that in order to process your claim, additional documentation is needed.

    This additional documentation is your final booking confirmation, that indicates the additional expenses that were incurred.

    Once this information has been received, we will be able to process your claim.

    Again, I apologize for the inconvenience this has caused and we appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I have not heard back on my claim. This should have been taken care of rather quickly.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for posting a response.

    I apologize that it took so long to get an update on your claim.

    Your claim was pending due to additional documentation that was needed. I have confirmed with our claims department that they received this documentation and it is currently under review. Please allow one week for your claim to be finalized.

    I am sorry for any inconvenience this has caused and we appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I was fortunate that I did not need my SqaureMouth/TinLeg Insurance. However after buying the policy I did see the many complaints from policy holders trying to make claims. Perhaps this is typical of Travel Insurance policies; in any case it eroded my sense of well being. Next time I think I will stick with Travel Guard.

    Response Received March 31, 2015
    Squaremouth
    Kelly Calkins

    Thank you for your review.

    We understand it can be concerning when there are negative reviews for a product you have purchased. At Squaremouth, we guarantee all the products we sell with our Squaremouth Zero Complaint Guarantee, and all reviews on our website are thoroughly investigated to make sure the insurance provider handles claims fairly and efficiently.

    Squaremouth mediates on the customer’s behalf to ensure any complaints are resolved to our full satisfaction, and in the event we are unable to do that, we remove the provider from our website and we discontinue selling their products.

    Every provider is also rated by AM Best, which scores the financial stability of the product’s underwriter, and their ability to pay claims. Based on both their AM Best rating and our Zero Complaint Guarantee, we are delighted to recommend all the companies on our website.

    If in the future you choose to purchase a plan with Travel Guard, we are also happy to recommend them. We have sold multiple Travel Guard products over the years and they continue to comply with our Zero Complaint Guarantee.

    Thank you again for taking the time to write a review regarding your experience with Squaremouth and Tin Leg.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Our 11-day cruise was interrupted on day 5 due to a death in the family. Tin Leg emailed claim documents and after we sent the forms and all the receipts, death notice, etc. back, we had our checks in about 2 weeks, no further questions asked. I felt that the service was very quick and we had no difficulties with refunds whatsoever. I highly recommend this travel insurance company.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Window shopping, chatting w/customer service, and purchasing travel insurance on-line thru squaremouth.com's is hands down 5 star, however, that's just part of the experience.

    I'm pleased to report a very satisfactory experience in faxing a CLAIM for reimbursement for a simple medical office visit on board a cruise ship to Seven Corners/American Modern Home Insurance against a Tin Leg-Standard policy purchased. Seven Corner's Medical Release paragraph is way over-****, and I adjusted that Release to suit the particulars of my claim. Settlement check was rec'd 13 days after fax submission. Very easy and they paid exactly as expected.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I chose this policy in large part because of the medical coverage. Our medicare coverage does not apply when we are out of the country.

    Since I have no claim, it is difficult to rate the policy. Only when you make a claim can you make a judgment on the policy.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    There was some confusion about upgrading my policy over time, but we got it figured out.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Excellent trip no claims necessary

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