Sales & Service Data

TOTAL SALES
30,235
Since 2014
MONTHLY SALES
668
Average Monthly Sales Since 2014
REVIEWS
1,312
Since 2014
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

30,235
policies sold

0.1%
negative reviews

0.1% (44) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    922
  • 4 stars
    248
  • 3 stars
    98
  • 2 stars
    37
  • 1 stars
    7
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

Tin Leg Reviews


  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The policy was easy to purchase but everything after that was difficult. I have purchased 6 prior policies from Squaremouth and never previously needed to file a claim. I filed a claim for the first time after a recent trip and after a number of weeks without a response I called Tin Leg. The customer service representative informed me that they had misplaced my paperwork. A few weeks later I called back and received contradictory information from another representative. A few weeks later and after multiple phone calls my claim was rejected. I filed an appeal and this was also rejected after an inordinate amount of time and phone calls. I contacted the Zero Complaint team, and found no effective advocacy. I have since started purchasing travel insurance through a different company and no longer use Squaremouth.

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    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    There was no support or assistance provided when I was sick and needed transport from a tented safari camp to a city hospital.
    Your service was awful. Claim was paid slowly and partially declined with no information on why or how to re-submit.

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    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    No strike coverage? Air France had a work dispute and cancelled our flight. Have your attorney read the cryptic policy and understand the doublespeak. When they have to explain to you how a strike is not covered you know the language is intentionally suited to not have to pay your claim. My parents where on the trip with us on the exact same flight yet bought Allianz and had no issue with their claim for the exact same flight and issue. Do trust this company or use their insurance. Maybe I am old but who ever heard of not covering an airline strike?

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    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I got under 50% of my medical bills reimbursed (210 out of 500+).
    I got rejected the first time, for a reason which wasn't true, re-submitted my claim and got it accepted.
    Never got notified of the rejection, so I had to call to get the case re-opened.
    The second case got stalled at a step, so I had to call to follow up again.

    And I'm still waiting to get my claim cheque. So really it's still unfulfilled.

    Whole process felt like, and still feels like you're trying to **** over the customer.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    My husband became ill while we were traveling and looked as through we may need to seek medical attention. While, thankfully, we did not need to do, I was comforted by the detailed information in our policy that guaranteed that we would have been well taken care of. The premium for the policy was absolutely worth the peace of mind we had and will certainly buy again!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Your service did not tell me that I need to provide the airline's document that the flight was cancelled until I contacted a few weeks later to find out about this.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Sudden Life threatning illness while on trip. in September 2015. Tin Leg has NOT resolved the claim and has given us no real reason for not doing so in 5 months time.. Very unsatisfactory service and unfair to caregivers.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Excellent service. Received refund for cancelled trip in two weeks

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    cancelled trip because of medical emergency; your staff - Chelsey Crossland - helped us handle and expedite claim for total trip costs

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I was very happy with how our interactions with Tin Leg went during our trip. I broke a bone in my foot, and the support and assistance was great. I had somewhat of a difficult time getting someone the first few calls to get assistance, but once we got a competent customer service representative, the service and responses were wonderful. Wesley Smith was incredible. He was prompt, thorough, and helpful in all of our interactions. He booked the flight upgrade for me, and he was clear and prompt in all of our communications. From letting us know what we needed to do to assisting us with getting our expenses reimbursed, we were happy with our service. Thank you. I will use the insurance again when we travel!

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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