I called the second day of my trip because my bag was still delayed. The lady gave me the information aand sent me an email to file the claim.
I had an injury prior to my trip that required I cancel the trip entirely. Once I submitted all the forms and documents electronically, I received, in less than 3 weeks, written notification that my claim would be fully honored, and the refund check arrived in 25 days.
Purchase experience was easy, customer service helpful. Cost less than others quoted. Will recommend/use again.
The information was easy to obtain and to understand. Value seemed good. Fortunately, we did not have ANY problems and will not need to make a claim. It was great to have the peace of mind though. Would purchase coverage through Squaremouth and from this provider again.
I will be sending the information about my claim as soon as I have everything together
I bought it. I didn't need to use it. Yay!
Have not yet processed, don't know how it will got. Awaiting additional documents from my agent.
I have recently sent in a claim and I am awaiting response.
Did not make a claim
Filed claim. That was easy and straightforward. Haven't heard anything back on that clai,
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More