cancelled trip because of medical emergency; your staff - Chelsey Crossland - helped us handle and expedite claim for total trip costs
Very unhappy with Tin Leg. To date I haven't received a refund or explanation of settlement.
I sent in claim on 8-25-2015. To date I haven't received a refund or explanation of settlement
After one month I sent an email because they had not contacted me in any way to acknowledge receipt of claim.
They claimed to have sent a letter to me on Sept. 22, 2015, to date not received.
I contacted them again and they shot a curt email saying that they are evaluating claim. Really, does it take almost 3 months to evaluate a claim?
I am very dissatisfied with the service of this company.
I was very happy with how our interactions with Tin Leg went during our trip. I broke a bone in my foot, and the support and assistance was great. I had somewhat of a difficult time getting someone the first few calls to get assistance, but once we got a competent customer service representative, the service and responses were wonderful. Wesley Smith was incredible. He was prompt, thorough, and helpful in all of our interactions. He booked the flight upgrade for me, and he was clear and prompt in all of our communications. From letting us know what we needed to do to assisting us with getting our expenses reimbursed, we were happy with our service. Thank you. I will use the insurance again when we travel!
After one month without any response I contacted them and was advised that I needed the medical statement signed by my physician. They also indicated my documentation from VBT was inadequate since it had the refund documented in pencil.
I sent the additional documentation request to my MD and the VBT information to the ins 10/8/15 and awaiting their reply.
I am awaiting the outcome for a rating.
My friend fell and broke her leg before we were scheduled to leave for Australia. Tin Leg was great I got my refund very fast I'm very satisfied and would suggest Tin Leg to anyone.
when i filed a claim and sent follow-up information i received no acknowledgment from tin leg. their customer service people denied having received a claim which had been in their office for over a week. i finally received partial payment but i disputed their claim and faxed an appeal letter. this was also not acknowledged and in fact, when i called 8 days later, no one had even begun the process of evaluating my appeal. i was then informed that the appeal process could take months. my travel partners, who were insured by another company received the full compensation from their insurer. i would not recommend tin leg.
I had to cancel my trip due to medical issues. I submitted all the requested documentation by e-mail and received a full refund within 3 weeks for the amount claimed.
Your policy was more reasonable than the one offered by the travel company. However, there's has a cancellation policy for any reason before the trip. Some countries like Chek Republic have minimum insurance amounts and certain coverage required for repatriation. I couldn't easily find those requirements on your web site. Yes, I would recommend your insurance to other travelers unless they already have a serious medical condition that might require them to cancel before the trip.
1. We planned our trip to East Africa before the Ebola outbreak in West Africa. I called customer service in October 2014 and asked if the policy would be in effect if the US State Dept issued a travel advisory for Tanzania. I called and spoke immediately with an agent. I was told that the policy would cover that possibility. Fortunately, Ebola is not an issue in Tanzania and our trip went without a hitch.
2. In 2012 we had a trip planned to Asia. Shortly before our departure, a health issue led to cancellation. After I submitted documentation, the policy quickly covered travel expenses in full according to the policy.
I am pleased with service and have continued to use it.
The process to file a claim was somewhat cumbersome. It took two months and several phone calls to get the claim processed. The customer service representatives were very pleasant but each time we called they said that our situation needed to be reviewed by someone else. The claim was in regard to a cancelled flight due to mechanical reasons and missing the first day/night of a tour. I have no idea why this would be so difficult to process!
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