I cancelled my trip to Israel due to the ongoing terrorist activities in the region in August, 2014. The claim that I submitted along with supporting documentation to Tin Leg was paid in full under the terrorist provisions of the policy. No complaints here. I am certainly glad that I purchased this policy. I would certainly use Tin Leg again for future travel insurance needs.
Price was competitive and signing up was easy. Talked once with a representative who was very pleasant and helpful. Would use again!
Great customer service. Answered questions and provided information to all my questions on a one on one basis. Never had any question that if needed this company and it's personnel would be ready to provide assistance and transportation in a medical emergency. Very comforting experience, we will use them during our next extended travel.
Prior to my trip the cost of the cruise was reduced substantially .I called Tin Leg to see if I could get the ins. cost reduced. After the agent research the possibility I was given the requested reduction in costs.
I filed a claim January 13th before my trip. I had to cancel because of illness. I filed all of the necessary forms, etc.. It is February 25th and and I am still waiting for this to be resolved......not happy.
What We Found:
Your claim form was received on 1/19/17. Additional information was requested from your physician.
What We Did About It:
An agent contacted you today with an update and we are following up with your physician for the records.
I expected a nightmarish experience and I was already depressed being sick and having missed my cruise! What a surprise, fast and efficient as well as polite and wishing me to feel better!!! AMAZING! Got my money back in a matter of days! Kudos to Tinleg!!!
Contacted them to file claim 2 weeks ago. They have not yet contacted us back to continue claims process.
What We Found:
Your claim was reported on 10/13/16 while you were still traveling. A claims agent contacted you on 10/28/16 to request a claim interview.
What We Did About It:
A claims agent contacted you today to conduct a claim interview and a claim form was sent.
I purchased a travel policy in mid July, after much researching and reviewing various policy offerings. Several weeks after the purchase, my husband went for an annual Dr. checkup. When he mentioned a tingling sensation in his leg, the Dr. ordered an MRI which showed a cyst on the spine. My husband could not get an appointment with a specialist until what was to be the day before our departure. Because we did not know what the Dr. would say at that future visit, we sadly decided to cancel the much anticipated trip. We notified Tin Leg in late July and it is now November. TinLeg continues to tell us they are ordering medical records for Dr. visits prior to the MRI in an effort to find some basis for denying our claim. Apparently Tin Leg is trying to find some medical information that indicates that my husband was not "travel -worthy" at the time we purchased the policy. At no time until the MRI was there any basis for our concern about traveling. We are still waiting for Tin Leg to chase rabbits while denying our claim.
What We found:
Your husband's policy does not include Pre-existing Medical coverage. Additional information was requested from your husband's primary physician to confirm he was stable when he purchased insurance. This is a standard procedure when the claim results from a medical condition.
What We Did About It:
A claims agent contacted you with a claim update.
I have submitted the paperwork and have been waiting for a call. I scheduled for a call last week but did not receive the call at scheduled time or at other tim. I am still waiting to get paid for the medical visit.
Tin Leg was immediately contacted upon our return home. My husband's luggage was delayed more then 24 hours.
The customer representative gave us incorrect information as to the required forms. We were not told we had to
have receipts for any replacement purchases. We filled out the forms and submitted the paperwork to Tin Leg.
It was a nightmare having to deal with American Airlines to give us the documentation of a delayed bag; we even
had to contact our hotel in Bogata, Columbia, to support our claim of a delayed bag. Over three weeks w.et by
wihout any communication from Tin Leg. We called and were told they had not received the receipts. By this time
receipts had not been kept. Customer Service was not pleasant and said that without the receipts, we would not
be reimbursed. Needless to say we have Tin Leg for the next two trips but will not ever do business with this company.
We have used other companies and when a claim was submitted, the claim was quickly and efficiently handled.
Tin Leg needs to properly train its representatives and communicate with its policy holders.
Sandra & Roy Aders
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