We saved and anticipated this month long Transatlantic and Mediterranean cruise for a long time. We were celebrating our 51st anniversary! About 3 weeks prior to the cruise, my husband began to experience severe pain in his lower abdomen. He assumed it was a muscle pull and thought it would go away. The pain continued and the doctor diagnosed a large inguinal hernia that required immediate surgery. We were very upset and we had no other choice but to cancel this long awaited cruise. We cancelled reservations, gathered the required paperwork and filed the claim -- all with the help of the Tin Leg customer service rep. Everyone we spoke to was courteous and most helpful considering how stressed we were. My husband had the surgery and today will see the surgeon for the post-op OK that he is healing with no problems. We want to thank everyone from Squaremouth and Tin Leg who worked with us in settling this unexpected cancellation. Friends of ours were surprised at the expense for travel insurance but we told them it is imperative because an unexpected situation could come up that would result in cancelling a vacation. Thank you to all the staff who helped us with this claim.
I changed my vacation from a 10 day to a 15 day and forgot to call and change the length of insurance needed. I did not realize this until the evening before I was to leave. I called customer service and was told that the evening staff could not do anything for me and that I should call the next morning. I called the next morning and customer service was able to extend my trip duration to the 15 days so that I would be covered for my entire trip to Spain and England. Great service and excellent handling of a problem that I created!! I highly recommend Tin Leg to everyone.
This is the third trip for which we've used Tin Leg insurance. Each time we have been pleased with the quote and purchase process and service received when we contacted Customer Service with questions. As we paid for each trip in installments spread out over a period of several months, Tin Leg made it easy to add coverage monthly. I simply sent an email message to Customer Service indicating the increased trip cost and I received a new quote the same day. Because I had a credit card on file with Tin Leg, Customer Service simply applied the new premium to my card each month and sent me all of the proper paperwork reflecting each month's change. While we did not have a claim on two of our trips, we did file a claim on one. That claim was substantial as it involved an emergency air medical evacuation from the Serengeti, a ground ambulance and hospitalization; all of which affected our prepaid lodging and meals. When we returned home and filed the claim, Tin Leg handled it quickly and efficiently. We supplied the paperwork requested and within three weeks had two settlement checks in hand, with no questions asked. We were extremely pleased with their service, the coverage provided and the end result. We would not hesitate to recommend Tin Leg to any traveler and will certainly use them again ourselves. Their premiums are competitive, they offer excellent service, and you can't beat having the peace of mind they provide you when traveling far from home.
The policy was easy to purchase but everything after that was difficult. I have purchased 6 prior policies from Squaremouth and never previously needed to file a claim. I filed a claim for the first time after a recent trip and after a number of weeks without a response I called Tin Leg. The customer service representative informed me that they had misplaced my paperwork. A few weeks later I called back and received contradictory information from another representative. A few weeks later and after multiple phone calls my claim was rejected. I filed an appeal and this was also rejected after an inordinate amount of time and phone calls. I contacted the Zero Complaint team, and found no effective advocacy. I have since started purchasing travel insurance through a different company and no longer use Squaremouth.
No strike coverage? Air France had a work dispute and cancelled our flight. Have your attorney read the cryptic policy and understand the doublespeak. When they have to explain to you how a strike is not covered you know the language is intentionally suited to not have to pay your claim. My parents where on the trip with us on the exact same flight yet bought Allianz and had no issue with their claim for the exact same flight and issue. Do trust this company or use their insurance. Maybe I am old but who ever heard of not covering an airline strike?
I got under 50% of my medical bills reimbursed (210 out of 500+).
I got rejected the first time, for a reason which wasn't true, re-submitted my claim and got it accepted.
Never got notified of the rejection, so I had to call to get the case re-opened.
The second case got stalled at a step, so I had to call to follow up again.
And I'm still waiting to get my claim cheque. So really it's still unfulfilled.
Whole process felt like, and still feels like you're trying to **** over the customer.
My husband became ill while we were traveling and looked as through we may need to seek medical attention. While, thankfully, we did not need to do, I was comforted by the detailed information in our policy that guaranteed that we would have been well taken care of. The premium for the policy was absolutely worth the peace of mind we had and will certainly buy again!
Your service did not tell me that I need to provide the airline's document that the flight was cancelled until I contacted a few weeks later to find out about this.
Sudden Life threatning illness while on trip. in September 2015. Tin Leg has NOT resolved the claim and has given us no real reason for not doing so in 5 months time.. Very unsatisfactory service and unfair to caregivers.
Excellent service. Received refund for cancelled trip in two weeks
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More