Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
19,304
since 2013
Monthly Sales
953
average monthly sales since 2013
Reviews
790
reviews since 2013
Overall Rating
4.37 out of 5
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average on squaremouth 13,152 policies sold - 251 average monthly sales over last 3 months - 14,927 reviews - overall rating 4.47 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.37

average on squaremouth 4.47 out of 5

19,304 policies sold
0.3% negative reviews

0.3% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    524
  • 4 star
    141
  • 3 star
    68
  • 2 star
    29
  • 1 star
    28
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Have not yet processed, don't know how it will got. Awaiting additional documents from my agent.

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    1 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    We made no claim so can't comment on the quality of coverage or service.

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    3 out of 57 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I was unable to connect with their customer service from my cell phone. I needed the help of our hotel desk clerk in Kraków, Poland. More thorough directions from Tin Leg on how to make an international collect call were needed. Once reached, the customer service service person was too vague for my needs. Same was true for the very mediocre customer service person once I was home and attempting to complete their poorly conceived claim form. Let's see if they pay my wife's medical claim and how long it takes.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We are sorry for your negative experience when trying to reach our customer service team.

    Unfortunately, most international calls require you dial a country code when using a cell phone. We have seen in the past this is the reason why many travelers are unable to get through on their cell phone.

    We are sorry that our customer service team did not provide you with more thorough information.

    For questions about claims, please contact our claims department at 866-887-7108. We are available Monday-Friday from 8am-5pm EST and are delighted to help.

    We appreciate your feedback and will apply additional training to our agents to improve our customer service.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    when I first bought the policy, the end date was incorrect. I called customer service and was helped immediately and the change was made to the correct date within a few hours.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    my son located your firm - said it was highly rated. I had a couple questions when enrolling - customer service helpful, courteous.... Happy to say I didn't have to submit a claim - was a wonderful trip.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Signing up for the policy was an easy process. I called customer service and was given prompt and courteous service.
    I did not have reason to use the policy so can not comment on the attributes. I will use it next year.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Recommended to several people on riverboat cruise.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    We have been wrangling with Tin Leg since January when we had to to come home from India after 4 days. I have called them numerous times and they always say the claim is done, but for some reason the check is never issued.

    I would never recommend Tin Leg to anyone.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    the buying experience was excellent, now we have to see about the claims experience.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I am unhappy with Tin Leg's claims management. I have been trying for six weeks to settle a baggage delay and medical expense claim. Last week, I received an email stating that they had no record of this claim. The next day, I received a request for a "property irregularity report" for that very claim. When I contacted Air Canada,(whose baggage personnel in Frankfurt were unable to transfer our bags to the proper plane despite a 3 hour and 20 minute layover) they insisted on some document number I had never heard of in order to process the report.
    I feel as though I am being jerked around by a crew of incompetents. The chances of my ever using Tin Leg again are slim and none. Can you do anything to speed resolution of my claims? The dollar amounts are not large.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review of your claims experience.

    Please accept my sincerest apologies for the incorrect update you received via email as well as the time it took to process your claim. It can take 30 - 45 days for a claim to be processed once we have received all requested documentation.

    I confirmed with our claims department today your claim has been paid and a check will be mailed to you shortly. Please allow 7-10 business days for this to arrive in the mail.

    Again, please accept our apologies for the frustration this has caused.

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    0 out of 0 people found this review helpful