Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
16,928
since 2013
Monthly Sales
1023
average monthly sales since 2013
Reviews
661
reviews since 2013
Overall Rating
4.35 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
Allianz Global Assistance
4.48/5
average on squaremouth 13,936 policies sold - 293 average monthly sales over last 3 months - 14,488 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.35

average on squaremouth 4.45 out of 5

16,928 policies sold
0.3% negative reviews

0.3% (52) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    433
  • 4 star
    117
  • 3 star
    59
  • 2 star
    27
  • 1 star
    25
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was overseas and called for help concerning a medical problem. The service group was very helpful, told me the records to get, that I had lots of time to fill, and emailed me the form.
    I returned and filed the claim. It was paid quickly and without and problem.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    it was an expensive product but worth it.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Efficiency and quick resolution of claim

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    i had a very satisfactory experience with the Squaremouth/Tin Leg
    and would reccomend this company to other travelers

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My claim was handled easily and promptly.

    My calls were all promptly answered by a human who was able to handle my queries.

    I received the claim form, provided the required documentation, and my check arrived faster than I expected, with no back-and-forth required.

    Thanks TinLeg for making an otherwise stressful situation a little less stressful.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    4Stars becasue they forgot to refund one airline ticket, but when brought to their attention, they immediately rectified the situation. I would recommend this policy based on the fact that all of our claims were dealt with and refunded due to a pre-trip cancellation for a medical issue.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The clim process was easy and received payment quickly

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I'm 86 and my daughter was going on this trip to assist me. I was too ill to go but hoping that it would be possible so changed my departure date by one day which cost me more of course. The change still meant I could take the cruise out of FLL but it didn't allow as much time in FLL in case something went wrong.

    Tin Leg is asking for impossible documentation. I would never want to have to deal with them again. The claim is not settled!

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for posting a review.

    I apologize for your negative experience. I have confirmed with our claims department that in order to process your claim, additional documentation is needed.

    This additional documentation is your final booking confirmation, that indicates the additional expenses that were incurred.

    Once this information has been received, we will be able to process your claim.

    Again, I apologize for the inconvenience this has caused and we appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I have not heard back on my claim. This should have been taken care of rather quickly.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I was fortunate that I did not need my SqaureMouth/TinLeg Insurance. However after buying the policy I did see the many complaints from policy holders trying to make claims. Perhaps this is typical of Travel Insurance policies; in any case it eroded my sense of well being. Next time I think I will stick with Travel Guard.

    Response Received March 31, 2015
    Squaremouth
    Kelly Calkins

    Thank you for your review.

    We understand it can be concerning when there are negative reviews for a product you have purchased. At Squaremouth, we guarantee all the products we sell with our Squaremouth Zero Complaint Guarantee, and all reviews on our website are thoroughly investigated to make sure the insurance provider handles claims fairly and efficiently.

    Squaremouth mediates on the customer’s behalf to ensure any complaints are resolved to our full satisfaction, and in the event we are unable to do that, we remove the provider from our website and we discontinue selling their products.

    Every provider is also rated by AM Best, which scores the financial stability of the product’s underwriter, and their ability to pay claims. Based on both their AM Best rating and our Zero Complaint Guarantee, we are delighted to recommend all the companies on our website.

    If in the future you choose to purchase a plan with Travel Guard, we are also happy to recommend them. We have sold multiple Travel Guard products over the years and they continue to comply with our Zero Complaint Guarantee.

    Thank you again for taking the time to write a review regarding your experience with Squaremouth and Tin Leg.

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