Very unhappy with Tin Leg. To date I haven't received a refund or explanation of settlement.
I sent in claim on 8-25-2015. To date I haven't received a refund or explanation of settlement
After one month I sent an email because they had not contacted me in any way to acknowledge receipt of claim.
They claimed to have sent a letter to me on Sept. 22, 2015, to date not received.
I contacted them again and they shot a curt email saying that they are evaluating claim. Really, does it take almost 3 months to evaluate a claim?
I am very dissatisfied with the service of this company.
Thank you for taking the time to submit a review.
Typically, the claims department will contact you within 5 -7 business days of receiving your documentation.
I apologize we did not contact you in a timely manner.
I can confirm your claim was processed on 09/21/2015 and an items needed letter was sent on 09/22/2015 requesting proof of payment as well as confirmation of refund.
If you have this information, please forward it to email@example.com.
Please contact us at 866-887-7108 if you have any questions before sending in your documentation. We are delighted to help.
Again, I apologize for any inconvenience this has caused you and we appreciate your feedback.
Cancellation for reasons of illness was expeditiously handled once forms were submitted.
I had to file a claim for illness before departure date. My experience if filing claim and receiving my money for it was excellent! It approximately 2 weeks for the full payment reimbursement to be received. Thanks Square Mouth for the great service.
Most excellent. The claim was processed in a timely manner.
I have already used them again.
Well it subject to review. We were unable to travel as my 85 father had urgent surgery.
I let them Tin Leg know 3 days before trip. Faxed all info on the 8/28. Waited a week called and told them I received no acknowledgement of fax. Told to wait. Called back 8 days later at which time they acknowledged fax but told to wait again. So if they come through I would be willing to change review.
Thank you for taking the time to post a review.
We apologize for your negative experience and understand it is frustrating when you do not
receive the service you expected.
The claims process can typically take 30-45 days. I confirmed with our claims department your claim was received on 8/31/15 and was paid on 9/18/15.
Please contact us directly at 866-887-7108 if you have any questions. We are delighted to help.
Again, we are sorry for any frustration this has caused and we appreciate your feedback.
Policy was very easy to understand, with clear single sheet summary and access to other info (i.e. definitions, terms). Customer service was good - got a human on the phone quickly who promptly answered questions. I would recommend them...I've used TinLeg more than once.
My trip was cancelled by the tour company due to insufficient number of travelers. The policy had no provision for this, so my claim was denied. I think that cancellation by tour company should be part of every policy, even if the cancellation is not due to weather, political unrest etc.
Thank you for taking the time to post a review.
I apologize for your negative experience. Unfortunately, lack of member participation within your tour group is not a covered reason for cancellation. This is standard with all travel insurance policies.
Again, I am sorry for any frustration this has caused you and we appreciate your feedback.
This claim has been filed; however, it is on hold until after 12/2/2105 as it involves a claim for travel cancellation with United Air. We have until 12/2 to rebook. We will not be doing so but need to wait until after that date to confirm that we did not rebook and that credit card insurance is not paying a claim under its trip cancellation coverage. This makes sense.
We are very happy with TinLeg as this has been a frustrating travel year. Earlier Turkish Air lost all of our luggage (3 suitcases.) TinLeg did compensate us for this loss. It was not total reimbursement but followed the guidelines and our entitlement.
Competitive rate, excellent service processing a claim, will start with Squaremouth the next time we need travel insurance.
The only recommendation I have is that Tin Leg should have a live representative in touch with the party submitting a claim. Since we had no personal interaction (communication was done through their website) we were in the dark about where the claim was in the pipeline and when our claim would be resolved. Apart from this we were extremely satisfied with Tin Leg. They refunded the full amount paid for plane tickets to Hawaii after we were forced to cancel the trip for medical reasons.
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Times Staff Writer
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