Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
15,586
since 2013
Monthly Sales
979
average monthly sales since 2013
Reviews
582
reviews since 2013
Overall Rating
4.36 out of 5
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average on squaremouth 13,415 policies sold - 246 average monthly sales over last 3 months - 14,206 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.45 out of 5

15,586 policies sold
0.3% negative reviews

0.3% (45) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    385
  • 4 star
    102
  • 3 star
    50
  • 2 star
    24
  • 1 star
    21
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to cancel our trip because of an emergency illness. The processing of our claim was a little slow, but I was very satisfied with the results.. We received checks for 100% of our trip cost. I would use this company again and recommend to other travelers.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Tried contacting Tin Leg numerous times with the number they provided on our policy. Each time we got a voicemail. Always called during normal business hours as listed on policy, but they were never available. Even tried calling the 24 hour emergency response line and got nothing. Left a voicemail regarding a lost wedding ring and whether or not the policy would cover it, and we never got a response. Even if it's not covered, we warranted a response to our voicemail.

    I would not recommend this insurance company based on the fact that their business hours listed are wrong, and/or the number they provided me was false. I intend to follow up with someone about this, but unfortunately have no way of doing so.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a review.

    I apologize our agents were not available when you contacted us. The claims department is available Monday-Friday from 8am to 5pm EST at 866-887-7108. Typically, we respond to all customer inquiries within 1 business day.

    In the event of an emergency, you can reach our 24 hour Emergency Assistance department at 866-887-7105.

    One of our agents contacted you on 2/3/15 and left a voicemail to discuss your claim in further detail. Alternatively, you may contact any one of our agents in the claims department at 866-887-7108.

    Again, we apologize for your inconvenience and appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I purchased cancel for any reason option trip insurance and was not able to travel. My claim was received at Square Mouth on 23 January. I inquired about status on Saturday,31 January, and left my name and phone #. I have not received a call back and intend to call again today.

    Purchasing the policy was clear cut and efficient. I spoke to customer service about a couple of questions before purchasing and found that person to be helpful and knowledgeable.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Hi Jeanette

    Thank you for taking the time to submit a review.

    I apologize that we were not able to reach you in a timely manner.

    Typically, we return customer inquiries within 1 business day. I have confirmed that we have received your claim documentation and one of our agents will be contacting you today with further information.

    Again, we apologize for the delay and appreciate your feedback.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I got under 50% of my medical bills reimbursed (210 out of 500+).
    I got rejected the first time, for a reason which wasn't true, re-submitted my claim and got it accepted.
    Never got notified of the rejection, so I had to call to get the case re-opened.
    The second case got stalled at a step, so I had to call to follow up again.

    And I'm still waiting to get my claim cheque. So really it's still unfulfilled.

    Whole process felt like, and still feels like you're trying to **** over the customer.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a claim.

    I apologize that you had a negative experience. We are sorry that there was a the delay in processing your claim.

    I have confirmed with our claims department that there is no additional documentation needed, and per your most recent submission, we were able to process and pay your claims.

    Again, we apologize for the inconvenience.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    We were given several non-working phone numbers, and it took a long time to get assistance when we needed it. Once we managed to supply the required documentation (not so easy when you're in a foreign hospital) our return air trip was arranged quickly. We were given flight times via phone but we weren't provided the ticket number, which almost caused us to be denied boarding.

    Then back home, I filled out the medical payment forms (based on customer service discussion and instructions.) It showed that a check (in euros) should be sent to the foreign hospital, but instead of what was promised, the check was sent to me in US$ instead.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    I apologize for the negative experience while you were traveling and during the claim process. I understand it is frustrating when you do not receive the service you expected.

    Most policies are designed to provide reimbursement to the insured, which is why the payment was mailed directly to you. I am sorry we failed to accommodate your request and send the payment directly to the provider.

    We have sent you a gift card as an apology for the frustration we caused.

    We appreciate your feedback and will use this to streamline our claim processes in the future.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Nothing had Been done since out initial claim. No contact what so ever. Barbara

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for submitting a review.

    I apologize for our lack of communication since you filed your claim.

    We contacted you on 12/08/14 to confirm that we received your claim documentation, however, we failed to send you the correct documentation indicating items that would still be needed to complete the process.

    One of our agents has contacted you to further discuss your claim. Alternatively, you may reach the claims department Monday-Friday from 8am to 5pm EST at 866-887-7108.

    Again, please accept our apologies for the frustration we caused. As an apology, we have mailed a gift card to you.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The service representative said a status letter was sent 1/5/15 which I did not receive.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    My wife had to go to an emergency clinic in Hanoi Vietnam on Jan 12. Contacting Tin Leg from Vietnam was difficult becAuse neither email or 800# would work. I finally had our hotel concierge place a call for me. The customer service rep was courteous but no one ever called back to see if we were ok or whether they could help us with a claim. Experience with another travel insurance company a few years ago was better as they followed up continually until we had arrived back home. I am currently requesting a denial of coverage from Medicare for proof that we have a legitimate claim and then will have to,process it through Wellmark BC BS to see if they will cover the $1000+ emergency clinic services. That may take several weeks or longer.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We are so sorry that you had a negative experience and that our customer service representative did not follow-up with you after your initial contact.

    I have confirmed that the medical coverage for your policy is Primary, which means you can file your claim directly through us. One of our agents will be contacting you soon to further discuss your claim.

    We appreciate your feedback and will use it to streamline our processes in the future.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Highly rated. Liked the comprehensive aspect. Would recommend. Seemed awfully expensive. Enquiry regarding increasing coverage slightly for additional three days was handled promptly, but cost way too much.

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  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I will know more after I make my claim. So far they have been helpful. I am gathering my documents and will let you know when my claim is processed.

    Review Updated 02/27/2015

    My claim was settled in just a week. I received the full amount of the bill I paid for medical services and they used a favorable (for me) exchange rate. It couldn't have been any better.

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