Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
20,157
since 2013
Monthly Sales
952
average monthly sales since 2013
Reviews
838
reviews since 2013
Overall Rating
4.36 out of 5
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4.55/5
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4.49/5
average on squaremouth 13,411 policies sold - 262 average monthly sales over last 3 months - 15,130 reviews - overall rating 4.31 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.36

average on squaremouth 4.31 out of 5

20,157 policies sold
0.3% negative reviews

0.3% (63) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    556
  • 4 star
    148
  • 3 star
    71
  • 2 star
    30
  • 1 star
    33
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We made no claims..

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    1 out of 15 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We didn't need to contact the insurer during the trip, and no claim was filed.

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    1 out of 15 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I called the second day of my trip because my bag was still delayed. The lady gave me the information aand sent me an email to file the claim.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I did file a claim on July 16 and the claim was quickly acknowledged by Mr. Bill Dismore stating that Seven Corner will be contacting me. It has been more than a week since then and I have not heard from Seven Corners yet.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    After receiving this, we followed up with you by phone and confirmed you received our email. As there was an attachment to our email, unfortunately, this ended up in your Spam folder.

    Please contact our claims department at 866-887-7108 if you have any questions, we are happy to help.

    We appreciate your feedback and we thank you for bringing this to our attention.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Very pleased with SquareMouth and TinLeg. Actively and regularly refer them to friends and family for their own travel insurance needs. Truly appreciate being able to insure with organization we trust and hold in high regard. Know that all our questions and/or concerns will always be addressed professionally and honestly.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Do not understand additional information request. I sent them everything they originally asked for

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    I apologize for the confusion in regards to the additional documentation being requested.

    I can confirm our claims department is requesting documentation from your family member’s physician indicating they were too ill for you to travel. Unfortunately, this documentation is required in order to process your claim.

    If you have this documentation, please forward it to tinleg-claims@tinleg.com.

    It can typically take 30 - 45 days for a claim to be processed once we have received all requested documentation.

    Please contact us directly at 800-335-0477 if you have any questions. We are delighted to help.

    Again, we are sorry for any frustration this has caused you and we appreciate your feedback.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    When I had a change in airlines which entailed a price increase for my trip, I called Tin Leg to report this information. After 2 phone calls with 2 different Tin Leg representatives, neither of whom understood my issue, I phoned squaremouth. Squaremouth resolved my change easily, however, it did require 2 phone calls to 2 different representatives.

    Thank you, Margaret **** *** *** ****

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to post a review.

    We are sorry our customer service agents failed to handle your inquiry. We understand it is frustrating when you do not receive the service you expected.

    We appreciate your feedback and will use it to improve our customer service.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Standard
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Can't rate my experience until I get through the claim process.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    SquareMouth is the only travel insurance company I use anymore, because I have been consistently happy with them over the past few years, and because I have found that often they offer something which many other companies do not. Also, I appreciate the knowledgeable answers and help I get when I am trying to decide on travel insurance for an upcoming trip. I would recommend SquareMouth Travel Insurance Company to everyone.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We chose this policy because we found the pricing good for the options in which we were interested. My dealings with customer service were very good both through Square Mouth and Tin Leg. It was reassuring to have the coverage just in case of any problems. We had none . I believe the real proof of how well this type of insurance policy works would be if we had to file a claim. I would probably choose to use Square Mouth and Tin Leg for future trip coverage. Hopefully, they would live up to their billings if we were ever to have to file a claim.

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    0 out of 0 people found this review helpful