Sales & Service Data

TOTAL SALES
22,840
Since 2014
MONTHLY SALES
385
Average Monthly Sales Since 2014
REVIEWS
1,087
Since 2014
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

22,840
policies sold

0.3%
negative reviews

0.3% (79) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    719
  • 4 stars
    193
  • 3 stars
    96
  • 2 stars
    41
  • 1 stars
    38
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

Tin Leg Reviews


  • Overall Rating 1 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I had my accident June 9th. I fell in Paris and fractured
    a bone in my foot we had to fly out on the 11th. My husband filed our claim that week and we received one letter for medical. Saying a check was being sent out. They mailed it to the wrong state. Not good. Never receive that check.
    I have called and my insurance person has called with nothing happening. I am very disappointed in the way this has been handle. I would like a definite answer with when I am going to receive my checks?.at this point I don!t think I would be able to recommend this company.

    Response From:
    Tin Leg
    Tin Leg:
    Kelly Calkins
    Response Received:

    Thank you for taking the time to post a review.

    We apologize for your negative experience.

    I confirmed with the claims department there was a system error that prevented you from receiving payment. Since receiving your review, the error has been corrected and your payment has been finalized and sent to the correct address.

    You can expect to receive payment within 7-10 business days.

    Again, I apologize for any frustration this has caused you.

    We appreciate your feedback as it allows us to improve our customer service.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The only recommendation I have is that Tin Leg should have a live representative in touch with the party submitting a claim. Since we had no personal interaction (communication was done through their website) we were in the dark about where the claim was in the pipeline and when our claim would be resolved. Apart from this we were extremely satisfied with Tin Leg. They refunded the full amount paid for plane tickets to Hawaii after we were forced to cancel the trip for medical reasons.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I called the second day of my trip because my bag was still delayed. The lady gave me the information aand sent me an email to file the claim.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I had an injury prior to my trip that required I cancel the trip entirely. Once I submitted all the forms and documents electronically, I received, in less than 3 weeks, written notification that my claim would be fully honored, and the refund check arrived in 25 days.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Your policy was more reasonable than the one offered by the travel company. However, there's has a cancellation policy for any reason before the trip. Some countries like Chek Republic have minimum insurance amounts and certain coverage required for repatriation. I couldn't easily find those requirements on your web site. Yes, I would recommend your insurance to other travelers unless they already have a serious medical condition that might require them to cancel before the trip.

    Response From:
    Tin Leg
    Tin Leg:
    Kelly Calkins
    Response Received:

    Thank you for taking the time to post a review.

    Your policy includes Trip Cancellation coverage that provides reimbursement if your trip is cancelled prior to departure for an unexpected covered reason within the policy, such as a sickness or injury. This is considered standard coverage.

    The policy also includes an option to add the Cancel For Any Reason benefit. This is an upgrade to the policy that allows a traveler to cancel their trip for a reason that is not covered within the policy.

    We recommend at least $50,000 emergency medical and $100,000 medical evacuation coverage when traveling internationally. Some countries may recommend specific coverage amounts when applying for a travel visa. Unfortunately, our website does not include the requirements for every country. We recommend contacting the embassy to determine specific travel requirements.

    We appreciate your feedback and are always looking for ways to improve our website.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Purchase experience was easy, customer service helpful. Cost less than others quoted. Will recommend/use again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    1. We planned our trip to East Africa before the Ebola outbreak in West Africa. I called customer service in October 2014 and asked if the policy would be in effect if the US State Dept issued a travel advisory for Tanzania. I called and spoke immediately with an agent. I was told that the policy would cover that possibility. Fortunately, Ebola is not an issue in Tanzania and our trip went without a hitch.
    2. In 2012 we had a trip planned to Asia. Shortly before our departure, a health issue led to cancellation. After I submitted documentation, the policy quickly covered travel expenses in full according to the policy.
    I am pleased with service and have continued to use it.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    The information was easy to obtain and to understand. Value seemed good. Fortunately, we did not have ANY problems and will not need to make a claim. It was great to have the peace of mind though. Would purchase coverage through Squaremouth and from this provider again.

    Was this review helpful to you?

    3 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I will be sending the information about my claim as soon as I have everything together
    Charlotte Luttman
    XXX-XXX-XXXX

    Was this review helpful to you?

    6 out of 17 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I bought it. I didn't need to use it. Yay!

    Was this review helpful to you?

    13 out of 51 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More