Sales & Service Data

TOTAL SALES
27,735
Since 2014
MONTHLY SALES
842
Average Monthly Sales Since 2014
REVIEWS
1,224
Since 2014
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

27,735
policies sold

0.2%
negative reviews

0.2% (42) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    852
  • 4 stars
    233
  • 3 stars
    97
  • 2 stars
    36
  • 1 stars
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.52/5
HTH Travel Insurance
4.46/5

Tin Leg Reviews


  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Excellent service. Received refund for cancelled trip in two weeks

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    The Squaremouth site provides a convenient and user friendly tool to compare the travel insurance policies of several different companies and select the appropriate coverage for the trip. We selected the Tin Leg Standard policy for our trip to South America. We had to cancel our trip due to medical reasons. When I contacted customer service to get assistance and instructions on filing a claim, the representative sent an e-mail stating that the claim forms were attached, but there was no attachment. I wrote back to her, again requesting the forms, and this time she sent the wrong forms (Seven Corners vs Tin Leg, although the forms seemed identical except for the logos). During a phone call to customer service, I was instructed to download and complete the proper Tin Leg forms. I completed the claim forms, sent the claim by registered mail, and received confirmation from the postal service that the claim was delivered on September 21. I received nothing from Tin Leg. In early October, I contacted customer service by e-mail and provided our change of address, as we were returning to our winter home in Arizona. I received an e-mail response advising that our claim had been updated with the address change. For the next 5 weeks I heard nothing from Tin Leg.....no request for more information, no status of the claim, nothing. It was very disconcerting to hear nothing for such a long period when dealing with what for us, was a very large amount of money and a straight forward claim. A simple, short e-mail advising that no additional information would be required and the claim was being processed would have been appreciated and appropriate. On November 6 a check for half of the claim amount arrived. It had been mailed to our old address and then was forwarded to our Arizona home. Three days later, a second check for the rest of the claim arrived, also forwarded from the old address. The EOBs attached to both checks state in the remarks section: "Letter has been sent under separate cover." It is a week later, and no letters have been received.
    The comments above are not serious complaints, just my observations and concerns. It may be that in today's impersonal, digital way of doing business, customer service and keeping the customer informed are not a priority.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    cancelled trip because of medical emergency; your staff - Chelsey Crossland - helped us handle and expedite claim for total trip costs

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I was very happy with how our interactions with Tin Leg went during our trip. I broke a bone in my foot, and the support and assistance was great. I had somewhat of a difficult time getting someone the first few calls to get assistance, but once we got a competent customer service representative, the service and responses were wonderful. Wesley Smith was incredible. He was prompt, thorough, and helpful in all of our interactions. He booked the flight upgrade for me, and he was clear and prompt in all of our communications. From letting us know what we needed to do to assisting us with getting our expenses reimbursed, we were happy with our service. Thank you. I will use the insurance again when we travel!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    After one month without any response I contacted them and was advised that I needed the medical statement signed by my physician. They also indicated my documentation from VBT was inadequate since it had the refund documented in pencil.

    I sent the additional documentation request to my MD and the VBT information to the ins 10/8/15 and awaiting their reply.

    I am awaiting the outcome for a rating.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My friend fell and broke her leg before we were scheduled to leave for Australia. Tin Leg was great I got my refund very fast I'm very satisfied and would suggest Tin Leg to anyone.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    I got very sick on our trip and on the second trip to the German doctor he thought it would be a good idea to go home and get medical attention from my local doctor. We called your 24 hour line and your rep told us what we needed to do to terminate our trip early. I am home now and under local care. I have mailed our claim to you and it should be in your hands in a day or two. The 24 hour assistance was very helpful in our time of need. If you have questions about our claim please contact me.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my trip due to medical issues. I submitted all the requested documentation by e-mail and received a full refund within 3 weeks for the amount claimed.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Your policy was more reasonable than the one offered by the travel company. However, there's has a cancellation policy for any reason before the trip. Some countries like Chek Republic have minimum insurance amounts and certain coverage required for repatriation. I couldn't easily find those requirements on your web site. Yes, I would recommend your insurance to other travelers unless they already have a serious medical condition that might require them to cancel before the trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    1. We planned our trip to East Africa before the Ebola outbreak in West Africa. I called customer service in October 2014 and asked if the policy would be in effect if the US State Dept issued a travel advisory for Tanzania. I called and spoke immediately with an agent. I was told that the policy would cover that possibility. Fortunately, Ebola is not an issue in Tanzania and our trip went without a hitch.
    2. In 2012 we had a trip planned to Asia. Shortly before our departure, a health issue led to cancellation. After I submitted documentation, the policy quickly covered travel expenses in full according to the policy.
    I am pleased with service and have continued to use it.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

Read More

Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read More