Reviews, Sales, and Service Ratings for
Travel Insured International

Claim Process
Carrier refused claim of $80 of $200 policy. Proof of baggage delay (14 days) was provided but no receipts available because we were in small town in Egypt and purchased inexpensive items on street and market - rather than spending $200.

Before Trip
I did not really need customer service other than that from the website, but the policy arrived in timely fashion and was clear and easy to understand.

During Trip
DId not need customer service during my trip.

Claim Process
Claim has not yet been made pending initial claim from the airline.

During Trip
My luggage was lost on the outobard section of the trip . No advice other than call us after it has been gone for 12 hours, and since the luggage was coming in 24 hours later, according to the airlines, they should have helped give advice at that time. Instead : call back when you have a real claim.

Claim Process
Everything is a struggle and everything is as if I am lying . There is no proof...etc., etc. I have had better experiences with other carriers and will avoid this carriere in the future, although my ultimate goal is not to have a claim or problem, while traveling.

Before Trip
handled effeciently and I never needed it.

During Trip
I called the carrier during the trip. Apparently I was not eligible to make a claim. The rental apartment did not provide as advertised: elevator broke down for most of our 3 weeks and I had to walk 5 flights of stairs with a very bad hip. Had hoped to go to a hotel.

Claim Process
My claim was declined on the phone with very little conversation. Issues with the apartment, though they related to my health, were not covered.

Before Trip
The "small print" in coverage was of concern what I thought was covered possibly would not be fortunatly we did not need it

Before Trip
Most of my questions were answered by Squaremouth staff so it's hard for me to talk about the carrier.

During Trip
Did not need to use customer service during the trip.

Claim Process
Did not have any claims.

During Trip
N/A
Fortunately everything went smoothly on our trip so we did not have to make a claim

Claim Process
N/A

Before Trip
Good to have price comparison with services offered.

During Trip
N/A for these questions.