Reviews, Sales, and Service Ratings for
Travelex Insurance Services

I would recommend letting ppl make changes to their policy online vs. having to phone in. Wait times were terrible just to make a small change that most companies allow you to do online. Until that issue is resolved, I will be hesitant to purchase from Travelex again.

Thank you for reaching out to us on Squaremouth.

We have notified our Customer Solutions team of your feedback related to your experience in requesting a change to your policy over the phone. In the future, we do have the ability to request a plan change on our website https://www.travelexinsurance.com/customer-service/request-a-plan-change or you can also email us directly at customersolutions@travelexinsurance.com with your request.

If you have any further questions, do not hesitate to contact our Customer Solutions Department at customersolutions@travelexinsurance.com or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT.

Thank you again for your feedback.

Sincerely,
Travelex Insurance Services, Inc.

My outgoing flight got cancelled and I had to rebook. I took my trip 4 days after originally scheduled and tried to change the coverage dates with Travelex. They took almost a week to respond to my request and asked me to send the updated itinerary. I did so. 5 days later, they asked me to send me an updated itinerary. I responded that I already did and they wanted me to resend it and then jump through a bunch of hoops. All they really wanted was to ensure that I would not file a claim. Well, I will not be using them for travel insurance again.

Thank you for contacting us on Squaremouth.com. Travelex Insurance makes every effort to review all concerns from our insureds.

We have contacted our Customer Solutions Team Lead (CSTL) and have been advised that the link you provided with the updated itinerary only linked to the Delta website and not the itinerary. The CSTL did attempt to contact Delta Airlines Customer Service for the updated itinerary and was unsuccessful. As the link is proprietary to your Delta access, we would like to ask you to provide the screenshot of the new itinerary so we can update your insurance coverage or you can print to PDF your new itinerary and send it to the email below.

It is important to remember that insurance is highly regulated, and documentation is required to change the travel dates on your policy, after the original departure date.

If you have any questions or if you are able to submit the updated itinerary, please contact Customer Solutions and refer to your Confirmation# at 1-800-819-9004 or by email at customersolutions@travelexinsurance.com.

Sincerely,
Travelex Insurance Services, Inc.

Pre-travel emails and information were excellent and made me feel connected to the company and more comfortable about the protection.

Nice to have the coverage in case we needed it. We DID get COVID on the trip but fortunately we did not need any significant medical care. Good value, glad we did not need it.

The filing a claim experience was ok. I just wish the process is a lot quicker and the updates is consistent.

I filed a claim a while ago because I could not make my trip. I submitted all documents and never heard from travelex. They claim to review and contact within 6 weeks but it’s been longer and I haven’t heard anything.

Dear Angela,

Thank you for contacting us on Squaremouth.com. Travelex Insurance makes every effort to review all concerns from our insureds.

We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, Inc. (“BHSIC”), and have been advised your claim was processed and payment was issued on May 11, 2022.

If you have any questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

We trust this reply resolves this inquiry.

Sincerely,
Travelex Insurance Services, Inc.

I requested documented proof that my medical coverage included Covid care for entry to Chile and received a letter to that effect promptly. The claim process was online and seemed a bit cumbersome. The claim is a little over $100. I trust it will be resolved to my satisfaction.

Thank you for reaching out on Squaremouth.com

We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, Inc. (“BHSIC”), and have been advised your claim was initiated on April 19, 2022, and a claim payment was issued April 27, 2022.

If you have any questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

We trust this reply resolves this inquiry.

Sincerely,

Travelex Insurance Services, Inc.

I lost some important luggage that I left on my seat namely my toiletry bag that had my blood pressure medications in it and $200 cash USD but when I went to lost and found it never showed up.
after that I contacted your flight insurance and was told that was not covered as a flight accident might have which is its only purpose I see now

Thank you for reaching out to us on Squaremouth.

We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, Inc. (“BHSIC”), on your behalf and we understand a claim representative emailed you the Claim Forms on Wednesday April 13, 2022, to set up your claim.

If you have any further questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

Thank you again for your feedback, and we hope you think of Travelex the next time you travel.

Kind Regards,

Travelex Insurance Services, Inc.

April 4, 2022 REF: Travelex Insurance Services , Unethical, Roadblocks to Filing Claims, by Richard Mcilvaine Traveller March 14th, 2022
I have been travelling for 51 years with the Airlines and buying Travel Insurance for each trip.
I made my very 1st Claim for anything with Travelex Insurance co. for $ 30. 74 , meals, for a 10 hour delayed trip home for 2 passengers.
lCalled Travelex , left message, no return call.
Went Online to File Claim.
Filed out what I thought was a complete Claim Online, Seemed Simply at first, Gave information, Described in detail Airline Flights on Delta airlines, the weather delay out of Tampa Florida, resulting in being rerouted and got home 10 hours late. Insurance covered $100.00 for more than a 5 Hour delay.
Scanned copies of 2 Receipts totaling $ 30.74 , sent them on their Online Form.
Asked for my Paypal account to Reimburse me for the Expenses.
Thought I was done, time to go on to other important things in my life.
NO ! NO , NO ! - After Submitting the Online Claim a new page popped up asking me to fill out ANOTHER 3 Page Claim Form - What ?
I just filed out one and now after I did all this you tell me to complete another one ???
IT GETS WORSE! Now after filing the Online Claim they advise me of the Documentations they will need me to send them in order to start my clain in 6 weeks ! What ????
WHAT ????? JUST ONE OF THOSE REQUIREMENTS - You require me getting from Delta Airlines documentation THE REASON FOR THE DELAYED FLIGHT ???????
ARE YOU KIDDING ME ?
These days you can't even get ahold of Delta Airlines by phone unless you are on Hold for extended periods of time much less
ask them to send you documentation on a delayed flight and expect them to do that!!!
HOW ABOUT YOU TRAVELEX GET AHOLD OF DELTA AIRLINES AND GET THE DOCUMENTATION ?
Unethical to have me fill out a Online Claim first with Receipts, Explanation, Paypal Account Info and then Advise another, additional Claim to File and additional requirements besides.
I SEE TRAVELEX AS PUTTING SO MANY Forms, Delays, REQUIREMENTS, etc. so that you won't spend the time or effort to Complete the Form.
TRAVELEX You make it so easy to PAY you in Advance for your Insurance and SO DIFFICULT TO Redeem !
TRAVELEX You have lost my Business !!!
I will go from here.....

Thank you for reaching out to us on Squaremouth.

We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, Inc. (“BHSIC”), on your behalf and we were advised a claim representative issued payment April 7, 2022. An Explanation of Benefits will also be provided by BHSIC with your benefit check.

If you have any further questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

Thank you again for your feedback, and we hope you think of Travelex the next time you travel.

Sincerely,
Travelex Insurance Services, Inc.