Sales & Service Data

TOTAL SALES
51,097
Since 2004
MONTHLY SALES
287
Average Monthly Sales Since 2004
REVIEWS
1,763
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

51,097
policies sold

0.5%
negative reviews

0.5% (252) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1001
  • 4 stars
    358
  • 3 stars
    152
  • 2 stars
    22
  • 1 star  
    27
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

Travelex Insurance Services Reviews


  • Overall Rating 1 out of 5
    Policy:
    Travel Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I never received the insurance policy in the mail. So, the service I received is a minus. No other service was required.

    During Trip
    I could not reach them about my injury in Indonesia. i have no way of knowing if it was the phone sservice or a problem with the numbers given me.

    Claim Process
    submitted the claim on about September 18th. I don't have the papers available to me at this time, as I am house sitting somewhere else. I have not yet heard from the insurance company. The amount of the claim is approsimate. Please send me another questionnaire to fill out as more information is available.

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    9 out of 9 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Max
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had a question and stayed on the line for over 30 min, only to find out that I had been directed to claims rather than questions. I was not impressed with the answer to my question, so overall it was a very negative experience.

    During Trip
    I had no contact with the insurance carrier during my trip because nothing happened to cause me to have to contact them.

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    9 out of 9 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Had monies stolen from hotel room - insurance carrier was of no help after contacting them.

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    20 out of 23 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel Basic
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was cancelled because the hotel we were traveling to was trashed by a direct hit of a huge hurricane. They are still not open for business. Though we thought we had coverage for the hotel portion of the trip through our travel insurance policy, the customer service rep denied our claim because the hotel had not 'officially' cancelled the booking, even though there was no electricity or running water plus significant structural damage to the hotel. I realize that there were probably many, many similar calls to the insurance, but these guys weren't terribly sympathetic or helpful. Travelex: 'Sorry, there's nothing we can do.'

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Travelex
    Response Received:

    We want to thank you for taking the time to put your concerns in writing and we are sorry to hear of your frustration.

    The Travel Basic plan you purchased is a Named Peril Policy, meaning the policy outlines the coverage included and if the reason for trip cancellation or trip interruption is not listed, coverage does not apply. The plan you purchased offers 13 different reasons to cancel or interrupt your trip, these are listed on pages 11 & 12, of the Description of Coverage. The Description of Coverage was emailed to you on August 28, 2017 at 4:23pm, when the policy was purchased.

    The Squaremouth website offers several different policies, including multiple policies from Travelex Insurance, which offer a wider range of reasons for cancellation. For instance, our Travelex Travel Select policy offers the ability to cancel if your destination is made uninhabitable due to inclement weather, and the Travelex Travel Max policy includes the above reason, and an optional Cancel for Any Reason upgrade.

    We empathize with your unfortunate situation; however, we trust that you understand that based on the terms and conditions of the protection plan purchased, and the information you presented over the telephone, the reason for your request for reimbursement is not covered. However, in order to give your claim every consideration you may complete and return the claim form that was sent to you so we may thoroughly review your claim.

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    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    From: Verified Squaremouth Customer

    I followed the advice of bloggers who filed claims and strongly recommended that the entire policy be read to avoid misunderstanding and non-payment of claims. I called Travelex to clarify some of the wording in the rental car coverage. Travelex personnel were polite and explained the terms of coverage. After some consideration I chose to go with a different insurance company as the coverage was similar and less expensive. I always use Squaremouth when I travel out of the USA. Be sure to read the policy carefully so you understand what coverage you have purchased, how and when to contact the company and how to file a claim.

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    8 out of 8 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Basic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    granted this was a complex claim... still the customer service just did not "get it" and ended up sending only half the requested amount

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    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    From: Verified Squaremouth Customer

    Fast no hassle reimbursement for claim . Since we are Medicare recipients we buy medical travel insurance for traveling internationally. My wife tripped on a cobblestone in Paris and in keeping her balance tore a tendon in her left foot. The exam, x-ray, crutches etc at the American Hospital in Paris totaled about 425 euros. When we returned home a claim was filed with Travelex following their instructions. Travelex never called or contacted us but in less than three weeks we received a full reimbursement for our claim. Very satisfied with policy and price from SquareMouth. Will definitely use this company again.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy
    Response Received:

    Thank you for taking the time to post!
    It's important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.

    We appreciate the excellent rating and we hope you will think of Travelex the next time you are looking to insure your travel!
    Thanks again and have a wonderful day!

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    7 out of 7 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All was done online... there was no customer service contact.

    During Trip
    Did not use during my trip

    Claim Process
    I have not yet received any claim forms. They were supposed to be emailed to me, but never received. I called and email was attempted again with no luck. I was told the forms would be UPS mailed to me and I have not received them yet.
    I am at a loss to understand this.

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    7 out of 7 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    TraveLite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I did this online

    During Trip
    I did not use the emergency help hotline

    Claim Process
    still did not get any forms, I was promissed to send

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Plus
    Review Received:
    From: Verified Squaremouth Customer

    We had a small amount claim with this policy. The company worked out my claim very fast. I was happy with it. Thanks.

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    10 out of 11 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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