Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Lots of paperwork required to submit a claim. I did everything as required. The claim has been partially paid. I called and sent an email to remind them about other receipts that had been submitted, which were apparently overlooked. So far no answer.

The experience was streamlined and simple and I really felt the staff actually cared about us and our health and wellbeing. I will definitely be using them again.

We had to cancel our trip when my husband was injured and unable to travel. The customer service rep for the insurance was pleasant, helpful and competent. She explained the claim process clearly and emailed the required forms and instructions. The instructions provided a clear, bullet point list of the required documentation and the form was straightforward. The company communicated by email, acknowledging receipt of our claim and then receipt of the documents, setting a 15 day review period. Our claim was actually paid in 10 days.

It remains to be seen, because we have a pending claim for delayed luggage, but this is the best insurance company we have contracted for through Squaremouth and plan to use them in the future. They were in frequent contact before the trip and have an app to download, and followed up after the trip and even provided a link to file a claim, which made the process very easy. Also, we have always had great experiences with Squaremouth.

We had to alter the dates of our trip and insurance prior to traveling. It was easy to make the adjustment.

On 05/17/2023, my suitcase was stolen while on the train from Brussels to Amsterdam. I intend to file a claim when I have all of my costs to replace the items stolen. When I returned home I contacted Travelex and they were very helpful.

Glad we had the peace of mind by traveling with Travelex. Fortunately, our trip went smoothly and we did not need to file a claim.

The trip went well and your company provided a good experience for insurance.

We had to cancel the trip due to a non Covid related illness. Filing the claim was pretty straightforward and the check arrived yesterday. The adjuster let us know that we were due a small refund from the cruise provider that we were not aware of. Between the two refunds we received the full amount. Very satisfied!