Reviews, Sales, and Service Ratings for
Travelex Insurance Services

During Trip
N/A

Claim Process
No claim was made

During Trip
First segment of flights had a three hour delay and was in danger of not making connection, I had a four hour layover. I tried to call customer service for information I may need for a claim if the flight was further delayed. I only reached a recording and given the hours to call back, which would be the hours on the five hour flight. I was very nervous but I made the connection so did not need to make claim.

During Trip
did not use hotline

Before Trip
Sadly, I was only on my trip for three weeks instead of 13 weeks and I called to see if the unused insurance could be refunded/prorated. NOPE, they wouldn't/ couldn't do it, so now I'm out hundreds of dollars for nothing. Bear that in mind ...

During Trip
N/A

Claim Process
N/A

Before Trip
It was important to assure that if our elderly parent had issues and we couldn't continue or go on our trip, our non-reimburseable or non-cancelling reservations were covered.

During Trip
Fortunately we needed no services.

Claim Process
no claims needed.

During Trip
Did not use any service.

Claim Process
No claim was made

Before Trip
Im thankful that I got this Travelers Insurance before my big trip....

During Trip
I didnt use the Insurance during my trip.. But Im very very glad I did get it.. I almost by minutes had to use it.. I was in Cagayan de Oro Philippines on Dec 17th.. Cagayan de Oro had a big Typhoon that day..Im sending some youtube links of the Typhoon and its aftermath...
http://www.youtube.com/watch?v=_7oAdKpyY8o&feature=youtu.be

http://www.youtube.com/watch?v=7cs6oNW-rA8&feature=youtu.be

These youtube videos might be pretty disturbing to watch..Its very sad.. Very sad what happen in Cagayan de Oro and the surrounding areas there.. We were walking in knee deep water for awhile and power was going off..The main part of the Typhoon hit during the night.. At least 2000 people died and 50-100 thousand people lost their homes..The people I was with didnt loose their home and all was ok.. We made it out all ok.. We were very blessed..Power was going off and I was very lucky to get on the plane the next day..By minutes during the Typhoon I was almost going to have to use this Travelers Insurance.. I couldnt believe the aftermath of this big Typhoon..There was no warnings and the city never went through a Typhoon like this before.. Thank you again for your services..Next time I go back to the Philippines I will have you guys again.. Sorry to make this long here.. Let me know you got this and what you thought of my trip and the Typhoon that I was in.. If the Typhoon was going another hour longer the city would be totally wiped out and I would not be here to share my trip with you...Im so blessed to be alive.. Thank you again..

During Trip
I didn't have to contact customer service during my trip.

Claim Process
I did not make a claim.

During Trip
Luckily I didn't need to make any travel insurance claims or inquiries, but I very much appreciated the assurance that comes from having coverage.