Reviews, Sales and Service Ratings for TravelSafe

TravelSafe Sales & Service Data

Total Sales
22,580
since 2004
Monthly Sales
237
average monthly sales since 2004
Reviews
988
reviews since 2004
Overall Rating
4.4 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,651 policies sold - 265 average monthly sales over last 3 months - 15,302 reviews - overall rating 4.47 out of 5

TravelSafe Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.4

average on squaremouth 4.47 out of 5

22,580 policies sold
0.6% negative reviews

0.6% (126) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    577
  • 4 star
    206
  • 3 star
    79
  • 2 star
    20
  • 1 star
    27
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    TravelSafe rep gave different information on the phone than the written info on line. Rep was incorrect re: coverage.

    During Trip
    I did not contact the insurance company during the trip.

    Claim Process
    I had no claim

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    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It took a while to get them on the phone but once I did they were very responsive. I also received a call back the following day which was nice. I can't say yet how the complete experience is since my claim is still pending but hopefully all will go well. I will be happy to follow up once my claim is finalized.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    24-hour assistance after a fire in the airport was informative, courteous and prompt. The forms are quite straightforward and easy to complete. My claim is in process so I can't speak to reimbursement, but so far, I would definitely recommend TravelSafe and choose them for future trips.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I choose the rating because they got the names wrong and had to call twice. I had filed a claim in June 2014 and can't get it finished. No one seems to know anything about the claim. Its been deleted on the web site.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I submitted the claim more than a month ago (before the trip would have been) and it is still not done.
    I was sent one form that did not clearly say where to return it,

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    didn't file a claim or needed to call for any reason so cant really rate the claim processing.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No contact during or after the trip was necessary.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It is difficult to rate something you did not (fortunately) need. The process of comparing policies through Squaremouth was excellent. I was most interested in health/accident coverage should we have had an accident while abroad. Hopefully, I chose the company that would have assisted us without any hassles should the unfortunate accident have occurred. I am giving the provider five stars since it was the provider with the most accident coverage.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I didn't really have any interactions w/ anyone after purchasing the policy but it gave me great piece of mind so I could enjoy my holiday knowing that I had done everything so I could relax. Worth every cent

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    While not a problem, the cancellation period is rather short.

    During Trip
    I did not need to contact the carrier during the trip.

    Claim Process
    I did not have a claim

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    1 out of 1 people found this review helpful