TravelSafe rep gave different information on the phone than the written info on line. Rep was incorrect re: coverage.
I did not contact the insurance company during the trip.
I had no claim
called after our trip was changed and could not negotiate this as rep said it could not be
It took a while to get them on the phone but once I did they were very responsive. I also received a call back the following day which was nice. I can't say yet how the complete experience is since my claim is still pending but hopefully all will go well. I will be happy to follow up once my claim is finalized.
24-hour assistance after a fire in the airport was informative, courteous and prompt. The forms are quite straightforward and easy to complete. My claim is in process so I can't speak to reimbursement, but so far, I would definitely recommend TravelSafe and choose them for future trips.
I choose the rating because they got the names wrong and had to call twice. I had filed a claim in June 2014 and can't get it finished. No one seems to know anything about the claim. Its been deleted on the web site.
I bought Travelsafe insurance through Squaremouth.com. My luggage was broken by a hotel assistant when it was stored in a holding room. The hotel’s manager refused to write an accident report. When I applied (July 2014) for damage claim (less than $100), a Travelsafe representative asked me for tons of different papers: credit card statement, my explanation, not Reparable Statement and so on. After I sent them all of these including not Reparable Statement for which I had to pay a repair store $15 plus tax. Travelsafe sent me letter in December (2014) saying they needed statement from the hotel. If a hotel personal refused to do it in July, they probably won’t even remember me in December. I still did not receive any money from the Travelsafe. I will not recommend this company at all because they refused to pay a small claim and asked for a ton of papers. I can only imagine how they handle big claims.
Review Updated: 01/14/2015
TravelSafe Is not reliable company. Company very bureaucratic even small claim it does not want to pay, asking more and more documents.
I submitted the claim more than a month ago (before the trip would have been) and it is still not done.
I was sent one form that did not clearly say where to return it,
didn't file a claim or needed to call for any reason so cant really rate the claim processing.
No contact during or after the trip was necessary.
It is difficult to rate something you did not (fortunately) need. The process of comparing policies through Squaremouth was excellent. I was most interested in health/accident coverage should we have had an accident while abroad. Hopefully, I chose the company that would have assisted us without any hassles should the unfortunate accident have occurred. I am giving the provider five stars since it was the provider with the most accident coverage.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
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Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
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