Sales & Service Data

TOTAL SALES
24,624
Since 2004
MONTHLY SALES
253
Average Monthly Sales Since 2004
REVIEWS
1,050
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,624
policies sold

0.5%
negative reviews

0.5% (133) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    614
  • 4 stars
    218
  • 3 stars
    85
  • 2 stars
    22
  • 1 stars
    32
Top Providers
RoamRight
4.51/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

TravelSafe Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Happily I have no claim to file. The policy purchase process was easy and the reviews were beneficial in making my decision. I had one question during the poilicy evaluation period that was quickly addressed by customer service to my satisfaction. The only suggestion I have regarding the policy purchase process would be to allow a sort function for the policy type (basic/premium). As I recall the policy reviews could be sorted by issuing company only. Where several different policies are available from the same company, it was cumbersome looking for reviews on a specific policy type. Knowing we had a solid policy for emergency evacuation made traveling to some off the road spots much more comfortable,

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    NB: Rx meds are not covered, our luggage has been lost/delayed for 7 days and most prescription insurance companies will not cover refills if less than the alotted time.

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    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    While it took a couple months, we were reimbursed for the total amount of the claim. We were satisfied with TravelSafe and would recommend.

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I had an accident while in Greece. I had moderate doctor bills. Time will tell how good the policy and customer service is. Filing the claim required an ENORMOUS amount of documentation but the instructions and the representative were both very clear in the explanation. The emergency number did not work from where I was: Naxos, Greece. I am however, very grateful for the insurance.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We have purchased the same TravelSafe Classic policy for each trip we have taken the past 5 years (3 international trips per year). We are very happy with the policy and customer service and will continue to purchase this policy. The times we have had to make claims, customer service has been very helpful and we experienced no issues with claim reimbursement.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The policy did not cover the incident I called about but the representative was courteous and helpful. She connected me quickly to an attorney who provided me with information that was helpful and enabled me to relax and enjoy the rest of my trip.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We moved the date of our trip back a couple of weeks so I had to contact TravelSafe and have them adjust our policy dates of coverage. Was done easily and no issues. Customer service was good experience. We thankfully didn't have to file a claim while on this trip, but good to know we had Insurance just in case.

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I am still waiting for the paperwork to come to my home so that I might receive reimbursement for the work done in Ecuador; in the meanwhile, I am dealing with the output of $440 expense in dental fees.........Why is it taking so long to get the claim forms to me?

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I will be giving TravelSafe all 5 stars, even though we were not able to take our cruise. My husband was laid off after we bought insurance for our trip. We able to cancel our cruise for a full refund, however, we were nine days beyond the time when we could cancel our insurance. Shelley at TravelSafe understood and was able to make an exception, and we received a refund of virtually all of our insurance premium. We will definitely use TravelSafe in the future.

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    2 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Very quick providing claim form and instructions. Form lacked detail regarding covered expenditures

    Review Updated: 03/07/2016

    READ THIS BEFORE YOU BUY FROM TRAVELSAFE. In a sentence TravelSafe's customer service is disgusting! One Star is being generous. Claim processing takes way too long! TripMate, the claims processing company, received my paperwork on Feb. 15. I just received a postcard on March 7 saying the review is pending. Why did I place my email address on the claims form? When I called TripMate to inquire why is it taking so long I was placed on perpetual hold. What is this garbage? What kind of company treats its customers this way. A friend on the same flight received his check in 3 days from a different Company. His company allowed him to send photographs of his paperwork. Why is TravelSafe so slow? Is it TravelSafe is incompetent or it wants to keep my money the bank (and collect interest) for as long as it can by stalling? I will not buy another policy from TravelSafe again and I will be sure to place this review where ever I can on the Internet. Revise your business practices if you want to compete!!! Squaremouth would be better served by dropping TravelSafe.

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    3 out of 4 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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