We have purchased the same TravelSafe Classic policy for each trip we have taken the past 5 years (3 international trips per year). We are very happy with the policy and customer service and will continue to purchase this policy. The times we have had to make claims, customer service has been very helpful and we experienced no issues with claim reimbursement.
The policy did not cover the incident I called about but the representative was courteous and helpful. She connected me quickly to an attorney who provided me with information that was helpful and enabled me to relax and enjoy the rest of my trip.
We moved the date of our trip back a couple of weeks so I had to contact TravelSafe and have them adjust our policy dates of coverage. Was done easily and no issues. Customer service was good experience. We thankfully didn't have to file a claim while on this trip, but good to know we had Insurance just in case.
I bought Travelsafe insurance through Squaremouth.com. My luggage was broken by a hotel assistant when it was stored in a holding room. The hotel’s manager refused to write an accident report. When I applied (July 2014) for damage claim (less than $100), a Travelsafe representative asked me for tons of different papers: credit card statement, my explanation, not Reparable Statement and so on. After I sent them all of these including not Reparable Statement for which I had to pay a repair store $15 plus tax. Travelsafe sent me letter in December (2014) saying they needed statement from the hotel. If a hotel personal refused to do it in July, they probably won’t even remember me in December. I still did not receive any money from the Travelsafe. I will not recommend this company at all because they refused to pay a small claim and asked for a ton of papers. I can only imagine how they handle big claims.
Review Updated: 01/14/2015
TravelSafe Is not reliable company. Company very bureaucratic even small claim it does not want to pay, asking more and more documents.
I will be giving TravelSafe all 5 stars, even though we were not able to take our cruise. My husband was laid off after we bought insurance for our trip. We able to cancel our cruise for a full refund, however, we were nine days beyond the time when we could cancel our insurance. Shelley at TravelSafe understood and was able to make an exception, and we received a refund of virtually all of our insurance premium. We will definitely use TravelSafe in the future.
ABSOLUTELY HORRIBLE EXPERIENCE. FILED CLAIM 3 MONTHS AGO AND STILL NO SETTLEMENT. WILL NEVER USE PROVIDER AGAIN. POSTED RECOMMENDATION NOT TO INTERACT WITH THIS COMPANY ON EVERY SOCIAL MEDIA SITE. NEVER USE THIS COMPANY
TravelSafe rep gave different information on the phone than the written info on line. Rep was incorrect re: coverage.
I did not contact the insurance company during the trip.
I had no claim
Your website, product and pricing are superlative. I thoroughly enjoyed working with you to purchase insurance and have sine that time, recommended you to my clients, who also have purchased policies with you.
I had not thought I would need to file a clam when purchasing the insurance, I was mainly looking for it for rental car coverage. But in the end we had a flight delay of over 6 hours, so will be needing to file the claim for trip delay as well as missed (pre paid) reservations at an event due to the delay.
I cannot tell you how responsive, professional and easy to work with your team has been. To date it has been a remarkable experience.
The claim process takes a long time to process. It took 7 weeks from the time they received my claim to make payment. I felt they required extensive documentation, such as proof that I paid for my trip insurance they issued! A lot of hoop jumping.
The purchasing went well! I also contacted their customer service concerning changes in my trip and they immediately adjusted the details. Satisfied!
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
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Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
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