I filed a claim in September 2016, sent to you all papers requested and still nothing solved and reviewed . Claim # ID#6243654 I hope you find a time to contact me.
I had to change the date of our travel by one day, from Sunday to Sunday to Saturday departure and return. The process seemed more difficult than it needed to be.
The claim process takes a long time to process. It took 7 weeks from the time they received my claim to make payment. I felt they required extensive documentation, such as proof that I paid for my trip insurance they issued! A lot of hoop jumping.
I had an accident while in Greece. I had moderate doctor bills. Time will tell how good the policy and customer service is. Filing the claim required an ENORMOUS amount of documentation but the instructions and the representative were both very clear in the explanation. The emergency number did not work from where I was: Naxos, Greece. I am however, very grateful for the insurance.
It took a while to get them on the phone but once I did they were very responsive. I also received a call back the following day which was nice. I can't say yet how the complete experience is since my claim is still pending but hopefully all will go well. I will be happy to follow up once my claim is finalized.
The policy did not cover the incident I called about but the representative was courteous and helpful. She connected me quickly to an attorney who provided me with information that was helpful and enabled me to relax and enjoy the rest of my trip.
We moved the date of our trip back a couple of weeks so I had to contact TravelSafe and have them adjust our policy dates of coverage. Was done easily and no issues. Customer service was good experience. We thankfully didn't have to file a claim while on this trip, but good to know we had Insurance just in case.
I am still waiting for the paperwork to come to my home so that I might receive reimbursement for the work done in Ecuador; in the meanwhile, I am dealing with the output of $440 expense in dental fees.........Why is it taking so long to get the claim forms to me?
Semi timely too many follow ups were necessary
I did get a quick response when calling about the official policy document ( I was told to download it ), I thought it was to be mailed. The other question are not applicable because I didn't need to file a claim.
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