Reviews, Sales, and Service Ratings for
TravelSafe

Before Trip
seems good

During Trip
never had to use customer service during trip so don't know

Before Trip
Everything was smooth.

During Trip
I did not use customer service.

Before Trip
Carrying the insurance, I had ease of mind. I liked the cancel for any reason policy, especially since we booked the trip so far in advance. I did not need to contact the company or make claims.

Before Trip
It was extremely easy to review and compare insurance products and services before the trip. Purchasing the policy and receiving the documentation was also very simple; just pay the premium and you are covered!

During Trip
I did not contact customer service during my trip. I paid out-of-pocket for my medical costs incurred and asked the providers for receipts and copies of services rendered and explanations in writing. In every case but the hospital used, they were happy to do this. The hospital stated they would have to mail the report to my home address.

Claim Process
I have not been able to actually file the claim yet because I don't have all the requested documentation. The medical coverage provided by this trip insurance is "excess to any other group, government, or blanket health or accident insurance or assistance plan," therefore I must submit my claim to my primary insurance company, receive a denial, THEN submit this denial with my claim to TraveSafe! Had I been aware of this before purchasing the travel policy, I would NOT have purchased it! Why would I purchase this policy if my primary insurance company would pay for out-of-country health expenses?? I thought this policy was supplemental to any other coverage. I was misled.

During Trip
Had no reason to contact the carrier - trip went off without a hitch.

Claim Process
N/A - Had no reason to make a claim

Before Trip
Fortunately we have never had to make a claim.

Before Trip
Customer Service made us feel very comfortable about buying travel insurance over the internet.

Before Trip
It was reassuring to know that if anything happened that made it impossible for me to go, I could get most or all of my money back.

During Trip
Had no reason to use service during trip so can't effectively rate

Claim Process
No claims

During Trip
not used

Claim Process
not used