Reviews, Sales and Service Ratings for TravelSafe

TravelSafe Sales & Service Data

Total Sales
22,389
since 2004
Monthly Sales
248
average monthly sales since 2004
Reviews
983
reviews since 2004
Overall Rating
4.39 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,442 policies sold - 264 average monthly sales over last 3 months - 15,156 reviews - overall rating 4.31 out of 5

TravelSafe Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.31 out of 5

22,389 policies sold
0.6% negative reviews

0.6% (126) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    572
  • 4 star
    206
  • 3 star
    79
  • 2 star
    20
  • 1 star
    27
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Could not locate my email with the policy. I called Co. and staff very pleasant, helpful...said there was no problem. Then as I was talking to her, I was able to find the correct email. Good customer service.

    During Trip
    luckily did not need to use it

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    I never received much documentation from the carrier after purchasing the policy.

    Was this review helpful to you?
    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I didn't have to make a claim or contact customer service, so I'm unable to rate this categories. The price and coverage were competitive and the purchase was painless.

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    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    This is a great way to be able to compare different companies and their products.
    We felt very secure with your site.

    Was this review helpful to you?
    1 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Had to cancel trip due to sickness of son. Notified insurance company but have not yet submitted the documentation.

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    1 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I JUST FOUND THIS SURVEY IN MY TRASH BOX. DEALING WITH TRAVEL SAFE AND TRIPMATE HAS BEEN THE MOST FRUSTRATING EXPERIENCE. I AM STILL FIGHTING THEM TO GET THE CLAIM FULLY PAID. EVEN DURING THE TRIP, THEY DELAYED IN GIVING AUTHORIZATION FOR PAYMENT OF THE HOSPITAL BILL WHILE I WAS IN KATHMANDU. I HAD TO STAY IN THE HOSPITAL AND EXTRA DAY AND A HALF TO WAIT FOR TRIPMATE TO ACT. THEY HAD ALL THE REQUIRED PAPERWORK AND STILL WOULDN'T GIVE AUTHORIZATION FOR PAYMENT. NOW AFTER GIVING THEM ALL THE PAPERWORK THAT THEY ASKED FOR, I AM STILL FIGHTING WITH THEM FOR PAYMENT. I WILL NEVER PURCHASE A POLICY FROM YOU AGAIN AND I HAVE TOLD MANY PEOPLE ABOUT MY EXPERIENCE. I WILL PROBABLY END UP TAKING THEM TO SMALL CLAIMS COURT. IF YOU WANT TO CONTACT ME, PLEASE DO SO AND I WILL FILL YOU IN. THANK YOU

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Luckily we did not need to file a claim, so I cannot rate it further.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Regrettably, poor health required canceling our travel and our travel insurance. The lady with whom I spoke in this regard was courteous and helpful. The next time we are able to travel, we will look to you first.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Very Good

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Liked their coverage for the best price. They were easy to reach with questions.

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    0 out of 0 people found this review helpful