Sales & Service Data

TOTAL SALES
29,247
Since 2004
MONTHLY SALES
431
Average Monthly Sales Since 2004
REVIEWS
1,161
Since 2004
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

29,247
policies sold

0.5%
negative reviews

0.5% (146) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    675
  • 4 stars
    247
  • 3 stars
    93
  • 2 stars
    30
  • 1 star  
    37
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

TravelSafe Reviews


  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had to change my departure and return dates and contacted TravelSafe to modify my policy. Even though it was weeks before the departure date, TravelSafe refused to change the coverage or refund the premium. They simply confiscated my money for nothing.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I had two claims to file with TravelSafe. One was medical for a minor emergency medical condition which they paid promptly.

    The other was for a theft of one of our Bose earphones which was taken out of my bag at the Chicago airport where we were transferring for our overseas trip. We weren't aware of what happened until we departed. We could not file a claim within the period they allowed because we were overseas. When we returned, we attempted to work with the airport security and Chicago PD to locate the individual who stole them (we had a good idea) before filing a claim. We were attempting to secure the video but they were very uncooperative. Had I known there was very limited time to file the claim, I wouldn't have spent time doing do diligence to track down the earphones. Instead, I would have just made insurance pay for it. It was a legitimate claim and should have been honored. I would never use TravelSafe again. Very disappointed..

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    October 5, 2016

    Thank you for taking the time to post a review.

    We are sorry to hear of your negative experience.

    A member of the Zero Complaint Team contacted you today to discuss your experience.

    You may also contact us at 800-240-0369. We are delighted to help.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    NB: Rx meds are not covered, our luggage has been lost/delayed for 7 days and most prescription insurance companies will not cover refills if less than the alotted time.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Answered all questions friendly customer service.

    Claim Process
    The wheel on my luggage broke off so I called customer service to inquire about making a claim. The customer representative was rude and abrupt. I decided not to make a claim because it would entail more trouble than it was worth but I did not appreciate having the phone slammed down when only asking for information

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    2 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I don't necessarily want to file a complaint, but I do want Squaremouth and TravelSafe to know that I am disappointed at the difficulty I consistently experienced in reaching Travel Safe and their claims administrator TripMate about submitting a claim and all followup contact to determine progress of the claim. Every phone call to TripMate required a 10-15-minute wait on hold. I would say that half of the customer service personnel were unfriendly, curt, and did not volunteer information or provide anything other than a perfunctory reply. Two exceptions to this were "Sierra" and "Patrick" who were pleasant and polite.

    I filed my claim with supporting documentation on March 16, and this was recorded as received by TripMate on March 22. When checking my claim status online, it was noted that a folder and label had been prepared on March 29. When I checked on April 19, no further actions were reported. I called and spoke with Sierra who told me that she didn't know why it was stalled and that she would ensure that it was expedited. She called again two days later to say that it was still in process. I made several more calls over the subsequent weeks, but the expedited claim was not settled until May 8, 2017. The settlement was for the full claim amount and I received the checks on May 13.

    I'm glad to have this claim resolved satisfactorily, but I am frustrated that it took longer than anticipated and seemed to be inexplicably stalled throughout the process, even after it was flagged to be expedited. It is also frustrating to have to speak to TripMate staff over the phone who obviously hate their jobs and have no customer service skills or interest.

    I have used Squaremouth to select and purchase travel insurance policies five times. I have always appreciated the service, ease of comparison, and the high ratings, and I have always felt secure in doing so. This is my only claim to date. I should clarify that I received no contact from TravelSafe before my trip.

    Response From:
    Squaremouth:
    Cheri Cummings
    Response Received:
    May 16, 2017

    Thank you for your review of TravelSafe.

    We apologize for your negative experience. We understand you had trouble reaching the claims department, however the claim was approved and checks received on May 13.

    Please contact us if you would like to discuss this further, our Zero complaint team is happy to help.

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    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    improve your customer service.

    Response From:
    TravelSafe
    TravelSafe:
    Team TravelSafe
    Response Received:

    We aim to provide great customer service and are very sorry to see you did not seem to experience such results. Please feel free to reach out to us with any questions or concerns so we can better assist you.

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    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Really hard to get anyone to responsible for claim filing

    Response From:
    Squaremouth:
    Cheri Cummings
    Response Received:
    May 1, 2017

    Thank you for posting a review of TravelSafe.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Did not like having personal details emailed to me over an unsecure non encrypted email. When I complained there seemed to be a lack of understanding the concern for data security.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 30, 2017

    Thank you for posting a review of TravelSafe.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you today to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Purchase was painless and easy. Customer service to adjust the travel dates was also easy and helpful. Fortunately, no significant delays, or problems during the trip, but I felt confident that if there were any issues, I could rely on TravelSafe.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Was entirely happy with our purchase and the help the service provider gave. I had a few questions, they were explained and I was able to make a decision as to what type of policy I wanted and purchased what I wanted covered. Though I didn't need to use the policy it is worth peace of mind knowing it was there. Previously I never purchased trip insurance, but after losing all my money for a cruise we were to take in two weeks due to my husband being almost killed in a car accident I feel it is worth the small amount of money to insure my trips so that I'm protected in this uncertain world. If you think it can't happen to you think again, just returned home from a cruise where I watched a women on board have to go to the hospital in Cozumel Mexico due to a fall, she ended up with a broken leg. This is not covered by the cruise, neither is needing to see the doctor on board the ship, so think again when you consider it a waste of money or you can be like me and learn the hard way. My husband made a full recovery but I was out the 2,000.00 dollars I had paid for the cruise.

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    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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