very slow with claim service
Good coverage; bad claim experience. The policy provides good coverage and Travelsafe customer service is helpful. The issue is with Tripmate, the claim processor. They are the most unhelpful company that i think i have ever encountered. Deliberately delays payment on simple claims and make the process unnecessarily difficult.
Review Updated: 04/06/2017
Coverage looked great and provided the benefits that I needed (on paper) but this has been a terrible claim experience. TravelSafe and their contracted claim processor, TripMate have deliberately delayed payment of the claim. Even a simple claim under the cancel for any reason coverage has been a nightmare. 8 weeks and counting, still no payment or progress on receiving the benefits that I am entitled to under the claim. Tripmate customer service is unresponsive and unhelpful. They make companies like USPS and Comcast look excellent. TravelSafe customer service has been slightly better, but the claim processing is all handled by Tripmate and that thats where the problem lies.
I have opened a complaint with Squaremouth, but I do intend to take my case to the BBB and my state's insurance regulator. Do yourself a favor and avoid this policy and any policies that use tripmate as the claim processor.
Did not like having personal details emailed to me over an unsecure non encrypted email. When I complained there seemed to be a lack of understanding the concern for data security.
Thank you for posting a review of TravelSafe.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you today to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
Purchase was painless and easy. Customer service to adjust the travel dates was also easy and helpful. Fortunately, no significant delays, or problems during the trip, but I felt confident that if there were any issues, I could rely on TravelSafe.
Your website, product and pricing are superlative. I thoroughly enjoyed working with you to purchase insurance and have sine that time, recommended you to my clients, who also have purchased policies with you.
I had not thought I would need to file a clam when purchasing the insurance, I was mainly looking for it for rental car coverage. But in the end we had a flight delay of over 6 hours, so will be needing to file the claim for trip delay as well as missed (pre paid) reservations at an event due to the delay.
I cannot tell you how responsive, professional and easy to work with your team has been. To date it has been a remarkable experience.
The purchasing went well! I also contacted their customer service concerning changes in my trip and they immediately adjusted the details. Satisfied!
24-hour assistance after a fire in the airport was informative, courteous and prompt. The forms are quite straightforward and easy to complete. My claim is in process so I can't speak to reimbursement, but so far, I would definitely recommend TravelSafe and choose them for future trips.
Easy to compare policies, easy to understand what is covered, easy to purchase. Unlike car or home or life insurance, where you must FIRST purchase and then are given a copy of the policy, here you can read all the policies and know EXACTLY what is covered before you purchase.
I choose the rating because they got the names wrong and had to call twice. I had filed a claim in June 2014 and can't get it finished. No one seems to know anything about the claim. Its been deleted on the web site.
I needed to insure an expensive Mediterranean cruise for 6 persons, including non-refundable airfare from California to Europe. TravelSafe offered among the best coverages for missed connections & trip cancellation/disruption, which were my main concerns. And the cost was moderately low. 5 stars so far. Although the cruise went mostly as planned, my travel wallet was stolen in the Rome subway. Upon return home, I submitted a claim for $250 total to cover lost currency (85 euros) and the cost to obtain an emergency passport from the US embassy ($135). 7 weeks (!) later, I received a check from TravelSafe for $50, with explanation that lost currency is not covered, and passport replacement is capped at $50. I can understand not covering currency - no way to prove the loss, but the cost of replacing a US passport is well known and easily documented. Capping coverage at $50 for something that always costs $135 seems unreasonable. 3 stars for the skimpy coverage and slow processing.
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