Having used Squaremouth before, I felt confident that any situation that we might encounter (we were in Iceland on glacier hikes) would be covered. Also, there are several policies that offer trip cancellation for ANY REASON. Although we did not purchase that policy, it is a great option for situations where unexpected events can result in a cancellation.
Site was easy to use, and allowed us to get last minute coverage. This allowed us to trust that all would work out in the event of an incident. Nothing did happen, so happily we did not need to discover the adequacy of this carrier.
I had to email to get the info resent so I could print it and the company responded very quickly and professionally. Very happy with the service response.
We decided to leave a day early and the insurer promptly made the appropriate changes to our policy and provided the necessary documentation.
Did not need any of these services
No claim submitted
It was extremely easy to review and compare insurance products and services before the trip. Purchasing the policy and receiving the documentation was also very simple; just pay the premium and you are covered!
I did not contact customer service during my trip. I paid out-of-pocket for my medical costs incurred and asked the providers for receipts and copies of services rendered and explanations in writing. In every case but the hospital used, they were happy to do this. The hospital stated they would have to mail the report to my home address.
I have not been able to actually file the claim yet because I don't have all the requested documentation. The medical coverage provided by this trip insurance is "excess to any other group, government, or blanket health or accident insurance or assistance plan," therefore I must submit my claim to my primary insurance company, receive a denial, THEN submit this denial with my claim to TraveSafe! Had I been aware of this before purchasing the travel policy, I would NOT have purchased it! Why would I purchase this policy if my primary insurance company would pay for out-of-country health expenses?? I thought this policy was supplemental to any other coverage. I was misled.
We received our policy information by email within a few hours of purchasing our policy.
We had to cancel our trip a few weeks before departure due to my husband's illness and hospitalization.
We filed our claim online and downloaded all the necessary forms. After waiting for the Attending Physician's Statement from our doctor, we mailed the claim forms on 10/2/10.
Rating is based on product rating, price and features offered. Did not file a claim so can't comment on the company's willingness and ability to follow through on a claim process.
i could have made a claim but I failed toread my policy thoroughly....my bags were late by 24 hours...had to buy some clothes and necessities....my fault.....
We didn't have to use the insurance, but the purchasing and paperwork went smoothly.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More