Reviews, Sales and Service Ratings for TravelSafe

TravelSafe Sales & Service Data

Total Sales
21,370
since 2004
Monthly Sales
200
average monthly sales since 2004
Reviews
958
reviews since 2004
Overall Rating
4.39 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.48/5
average on squaremouth 13,648 policies sold - 265 average monthly sales over last 3 months - 14,382 reviews - overall rating 4.45 out of 5

TravelSafe Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.45 out of 5

21,370 policies sold
0.6% negative reviews

0.6% (125) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    556
  • 4 star
    199
  • 3 star
    78
  • 2 star
    19
  • 1 star
    27
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Everything went well. No problems

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I choose the rating because they got the names wrong and had to call twice. I had filed a claim in June 2014 and can't get it finished. No one seems to know anything about the claim. Its been deleted on the web site.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had to call to add to the policy after my final payment to the tour operator. I was assisted in a fairly efficient manner, but could not complete the transaction on line.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    ABSOLUTELY HORRIBLE EXPERIENCE. FILED CLAIM 3 MONTHS AGO AND STILL NO SETTLEMENT. WILL NEVER USE PROVIDER AGAIN. POSTED RECOMMENDATION NOT TO INTERACT WITH THIS COMPANY ON EVERY SOCIAL MEDIA SITE. NEVER USE THIS COMPANY

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thankfully didn't have to use the policy, but I spent a lot of time researching and comparing policies online and I really like the comparison tool on Squaremouth. Squaremouth makes it easy to compare policies and obtain and purchase a plan.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    did not have to use the insurance, but very good that it was available if we needed it.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Filed claim on 12/10, but have not received a refund yet.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    "No news is good news," as when we buy insurance we are hoping to not need it. But by the same token, it doesn't give us a basis for rating anything much: those customer satisfaction ratings must come primarily from those who have a claim to file. At most, I inquired for explanatory details from TravelSafe, a company I chose because of its customer satisfaction ratings and such offering details as I could see on the web. I used it once before (on a trip about a year ago).

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I compared policies carefully before I purchased.
    The TravelSafe policy was the best for my needs, plus it covered pre-existing conditions if purchased within a certain time period before travel. I spoke with the TravelSafe folks directly as well, because I had some questions your site did not address.
    I have needed to make two travel-related claims in the passed, so I know the importance of having travel insurance.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I bought Travelsafe insurance through Squaremouth.com. My luggage was broken by a hotel assistant when it was stored in a holding room. The hotel’s manager refused to write an accident report. When I applied (July 2014) for damage claim (less than $100), a Travelsafe representative asked me for tons of different papers: credit card statement, my explanation, not Reparable Statement and so on. After I sent them all of these including not Reparable Statement for which I had to pay a repair store $15 plus tax. Travelsafe sent me letter in December (2014) saying they needed statement from the hotel. If a hotel personal refused to do it in July, they probably won’t even remember me in December. I still did not receive any money from the Travelsafe. I will not recommend this company at all because they refused to pay a small claim and asked for a ton of papers. I can only imagine how they handle big claims.

    Review Updated 01/14/2015

    TravelSafe Is not reliable company. Company very bureaucratic even small claim it does not want to pay, asking more and more documents.

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