Sales & Service Data

TOTAL SALES
24,405
Since 2004
MONTHLY SALES
258
Average Monthly Sales Since 2004
REVIEWS
1,046
Since 2004
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,405
policies sold

0.5%
negative reviews

0.5% (131) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    612
  • 4 stars
    217
  • 3 stars
    86
  • 2 stars
    22
  • 1 stars
    30
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

TravelSafe Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    didn't file a claim or needed to call for any reason so cant really rate the claim processing.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    No contact during or after the trip was necessary.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    It is difficult to rate something you did not (fortunately) need. The process of comparing policies through Squaremouth was excellent. I was most interested in health/accident coverage should we have had an accident while abroad. Hopefully, I chose the company that would have assisted us without any hassles should the unfortunate accident have occurred. I am giving the provider five stars since it was the provider with the most accident coverage.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I didn't really have any interactions w/ anyone after purchasing the policy but it gave me great piece of mind so I could enjoy my holiday knowing that I had done everything so I could relax. Worth every cent

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    While not a problem, the cancellation period is rather short.

    During Trip
    I did not need to contact the carrier during the trip.

    Claim Process
    I did not have a claim

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Having used Squaremouth before, I felt confident that any situation that we might encounter (we were in Iceland on glacier hikes) would be covered. Also, there are several policies that offer trip cancellation for ANY REASON. Although we did not purchase that policy, it is a great option for situations where unexpected events can result in a cancellation.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Site was easy to use, and allowed us to get last minute coverage. This allowed us to trust that all would work out in the event of an incident. Nothing did happen, so happily we did not need to discover the adequacy of this carrier.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had to email to get the info resent so I could print it and the company responded very quickly and professionally. Very happy with the service response.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We decided to leave a day early and the insurer promptly made the appropriate changes to our policy and provided the necessary documentation.

    During Trip
    Did not need any of these services

    Claim Process
    No claim submitted

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was extremely easy to review and compare insurance products and services before the trip. Purchasing the policy and receiving the documentation was also very simple; just pay the premium and you are covered!

    During Trip
    I did not contact customer service during my trip. I paid out-of-pocket for my medical costs incurred and asked the providers for receipts and copies of services rendered and explanations in writing. In every case but the hospital used, they were happy to do this. The hospital stated they would have to mail the report to my home address.

    Claim Process
    I have not been able to actually file the claim yet because I don't have all the requested documentation. The medical coverage provided by this trip insurance is "excess to any other group, government, or blanket health or accident insurance or assistance plan," therefore I must submit my claim to my primary insurance company, receive a denial, THEN submit this denial with my claim to TraveSafe! Had I been aware of this before purchasing the travel policy, I would NOT have purchased it! Why would I purchase this policy if my primary insurance company would pay for out-of-country health expenses?? I thought this policy was supplemental to any other coverage. I was misled.

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    1 out of 1 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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