Reviews, Sales and Service Ratings for TravelSafe

TravelSafe Sales & Service Data

Total Sales
22,389
since 2004
Monthly Sales
248
average monthly sales since 2004
Reviews
982
reviews since 2004
Overall Rating
4.4 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,441 policies sold - 264 average monthly sales over last 3 months - 15,148 reviews - overall rating 4.31 out of 5

TravelSafe Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.4

average on squaremouth 4.31 out of 5

22,389 policies sold
0.6% negative reviews

0.6% (125) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    572
  • 4 star
    206
  • 3 star
    79
  • 2 star
    19
  • 1 star
    27
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    Site was easy to use, and allowed us to get last minute coverage. This allowed us to trust that all would work out in the event of an incident. Nothing did happen, so happily we did not need to discover the adequacy of this carrier.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I had to email to get the info resent so I could print it and the company responded very quickly and professionally. Very happy with the service response.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    We decided to leave a day early and the insurer promptly made the appropriate changes to our policy and provided the necessary documentation.

    During Trip
    Did not need any of these services

    Claim Process
    No claim submitted

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    It was extremely easy to review and compare insurance products and services before the trip. Purchasing the policy and receiving the documentation was also very simple; just pay the premium and you are covered!

    During Trip
    I did not contact customer service during my trip. I paid out-of-pocket for my medical costs incurred and asked the providers for receipts and copies of services rendered and explanations in writing. In every case but the hospital used, they were happy to do this. The hospital stated they would have to mail the report to my home address.

    Claim Process
    I have not been able to actually file the claim yet because I don't have all the requested documentation. The medical coverage provided by this trip insurance is "excess to any other group, government, or blanket health or accident insurance or assistance plan," therefore I must submit my claim to my primary insurance company, receive a denial, THEN submit this denial with my claim to TraveSafe! Had I been aware of this before purchasing the travel policy, I would NOT have purchased it! Why would I purchase this policy if my primary insurance company would pay for out-of-country health expenses?? I thought this policy was supplemental to any other coverage. I was misled.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    We received our policy information by email within a few hours of purchasing our policy.

    During Trip
    We had to cancel our trip a few weeks before departure due to my husband's illness and hospitalization.

    Claim Process
    We filed our claim online and downloaded all the necessary forms. After waiting for the Attending Physician's Statement from our doctor, we mailed the claim forms on 10/2/10.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    NO Claims.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Rating is based on product rating, price and features offered. Did not file a claim so can't comment on the company's willingness and ability to follow through on a claim process.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    i could have made a claim but I failed toread my policy thoroughly....my bags were late by 24 hours...had to buy some clothes and necessities....my fault.....

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We didn't have to use the insurance, but the purchasing and paperwork went smoothly.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Since I didn't have a claim, the only thing I can rate is the policy and delivery time obtaining policy. It took a couple of days before I received from the company, but Squaremouth had already provided summary. Good experience, will use all the time and hopefully the same insurance company.

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    1 out of 2 people found this review helpful