I would never deal with this company again. The premise of their operating mode is to stall, stall and stall. If you provide insurance you should do your best to pay claims as quickly as possible. Here, it is exactly the opposite....stall, stall and stall some more. I filed a claim on line, provided more documentation than one could possibly ask for, and rather than answering on line they insist on mailing their responses and requests, only to stall. Why not be gentlemen and do whatever you can to make customers happy so they might come back in the future. I have a legitimate claim, which I know they will honor, but they will make me wait and wait and only irritate me to the point where I wouldn't ever consider their product again. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Review Updated: 07/20/2016
No one wants to TALK. why can't a customer ask questions.
Thank you for taking the time to post a review.
We apologize for your negative experience with TravelSafe.
A member of our Zero Complaint Team will contact you today to discuss this further.
Please contact us if you have any questions at 800-240-0369, we are happy to help.
Your website, product and pricing are superlative. I thoroughly enjoyed working with you to purchase insurance and have sine that time, recommended you to my clients, who also have purchased policies with you.
I had not thought I would need to file a clam when purchasing the insurance, I was mainly looking for it for rental car coverage. But in the end we had a flight delay of over 6 hours, so will be needing to file the claim for trip delay as well as missed (pre paid) reservations at an event due to the delay.
I cannot tell you how responsive, professional and easy to work with your team has been. To date it has been a remarkable experience.
The purchasing went well! I also contacted their customer service concerning changes in my trip and they immediately adjusted the details. Satisfied!
It took a while to get them on the phone but once I did they were very responsive. I also received a call back the following day which was nice. I can't say yet how the complete experience is since my claim is still pending but hopefully all will go well. I will be happy to follow up once my claim is finalized.
24-hour assistance after a fire in the airport was informative, courteous and prompt. The forms are quite straightforward and easy to complete. My claim is in process so I can't speak to reimbursement, but so far, I would definitely recommend TravelSafe and choose them for future trips.
Easy to compare policies, easy to understand what is covered, easy to purchase. Unlike car or home or life insurance, where you must FIRST purchase and then are given a copy of the policy, here you can read all the policies and know EXACTLY what is covered before you purchase.
I choose the rating because they got the names wrong and had to call twice. I had filed a claim in June 2014 and can't get it finished. No one seems to know anything about the claim. Its been deleted on the web site.
I needed to insure an expensive Mediterranean cruise for 6 persons, including non-refundable airfare from California to Europe. TravelSafe offered among the best coverages for missed connections & trip cancellation/disruption, which were my main concerns. And the cost was moderately low. 5 stars so far. Although the cruise went mostly as planned, my travel wallet was stolen in the Rome subway. Upon return home, I submitted a claim for $250 total to cover lost currency (85 euros) and the cost to obtain an emergency passport from the US embassy ($135). 7 weeks (!) later, I received a check from TravelSafe for $50, with explanation that lost currency is not covered, and passport replacement is capped at $50. I can understand not covering currency - no way to prove the loss, but the cost of replacing a US passport is well known and easily documented. Capping coverage at $50 for something that always costs $135 seems unreasonable. 3 stars for the skimpy coverage and slow processing.
didn't file a claim or needed to call for any reason so cant really rate the claim processing.
No contact during or after the trip was necessary.
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