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Forms should have provisions for requiring medical assistance while aboard a cruise ship in the middle of the ocean. You're not in any country you're in international waters and the Doctor's address is on the cruise ship, etc.
It was frustrating and I have not received my reimbursement
We did not have to file a claim. So, I have no additional feedback on TravelSafe's service.
coverage was good and the price was reasonable.
I am waiting for a review of my claim.
I needed to modify my policy prior to departure. It was easily done. Customer service was quite helpful in doing so without any hassle.
When I purchased the policy, I wasn't sure of our exact travel dates since we were thinking of adding a few days onto the tour we were taking. Your customer service was very helpful and they told me that the travel dates could be adjusted later when I had the correct departure/return dates.
Travel safe was difficult to reach and slow to respond.
I had a 24 hour travel delay but the airline took care of most arrangements so I didn't need to do a large claim. I did file a $40 claim for expenses today.
Absent filing a claim, it was very easy. We routinely purchase our insurance through SquareMouth as soon as we book our trip with OAT. Then we see what else we might do before the beginning and/or after the end of the tour. Once we decide on that, we need to contact the insurer directly to adjust the dates of travel. TravelSafe, as with other insurance companies we have used, was very efficient and accommodating.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more