While it took a couple months, we were reimbursed for the total amount of the claim. We were satisfied with TravelSafe and would recommend.
When it comes to any form of insurance, the only test of the provider's service is when a claim is made. In this case TravelSafe fell somewhat short. I talked with an agent for Travel Mate (apparently TravelSafe doesn't handle their own claims) who took my basic information. I chose to provide the rest of the required documentation by email and sent it on 8/10. After two weeks I called to check on the progress of my claim. As it was a weekend, the person I spoke with was simply able to provide directions on how to access the status of my claim online but had no additional information. The status page indicated that an acknowledgement letter was sent on 8/17 (did not receive this letter). The check finally arrived on 9/18. It was for the full amount of the medical bill I had incurred while on our cruise, so that most critical part was fine. I just find it hard to understand why it took over a month to resolve a claim for a couple of hundred dollars.
It took a while to get them on the phone but once I did they were very responsive. I also received a call back the following day which was nice. I can't say yet how the complete experience is since my claim is still pending but hopefully all will go well. I will be happy to follow up once my claim is finalized.
24-hour assistance after a fire in the airport was informative, courteous and prompt. The forms are quite straightforward and easy to complete. My claim is in process so I can't speak to reimbursement, but so far, I would definitely recommend TravelSafe and choose them for future trips.
I choose the rating because they got the names wrong and had to call twice. I had filed a claim in June 2014 and can't get it finished. No one seems to know anything about the claim. Its been deleted on the web site.
didn't file a claim or needed to call for any reason so cant really rate the claim processing.
No contact during or after the trip was necessary.
It is difficult to rate something you did not (fortunately) need. The process of comparing policies through Squaremouth was excellent. I was most interested in health/accident coverage should we have had an accident while abroad. Hopefully, I chose the company that would have assisted us without any hassles should the unfortunate accident have occurred. I am giving the provider five stars since it was the provider with the most accident coverage.
I didn't really have any interactions w/ anyone after purchasing the policy but it gave me great piece of mind so I could enjoy my holiday knowing that I had done everything so I could relax. Worth every cent
While not a problem, the cancellation period is rather short.
I did not need to contact the carrier during the trip.
I did not have a claim
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
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Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More