Sales & Service Data

TOTAL SALES
24,901
Since 2004
MONTHLY SALES
263
Average Monthly Sales Since 2004
REVIEWS
1,059
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,901
policies sold

0.5%
negative reviews

0.5% (135) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    616
  • 4 stars
    223
  • 3 stars
    85
  • 2 stars
    23
  • 1 stars
    33
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
InsureandGo USA
4.49/5

TravelSafe Reviews


  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Very quick providing claim form and instructions. Form lacked detail regarding covered expenditures

    Review Updated: 03/07/2016

    READ THIS BEFORE YOU BUY FROM TRAVELSAFE. In a sentence TravelSafe's customer service is disgusting! One Star is being generous. Claim processing takes way too long! TripMate, the claims processing company, received my paperwork on Feb. 15. I just received a postcard on March 7 saying the review is pending. Why did I place my email address on the claims form? When I called TripMate to inquire why is it taking so long I was placed on perpetual hold. What is this garbage? What kind of company treats its customers this way. A friend on the same flight received his check in 3 days from a different Company. His company allowed him to send photographs of his paperwork. Why is TravelSafe so slow? Is it TravelSafe is incompetent or it wants to keep my money the bank (and collect interest) for as long as it can by stalling? I will not buy another policy from TravelSafe again and I will be sure to place this review where ever I can on the Internet. Revise your business practices if you want to compete!!! Squaremouth would be better served by dropping TravelSafe.

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    3 out of 4 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    TravelSafe rep gave different information on the phone than the written info on line. Rep was incorrect re: coverage.

    During Trip
    I did not contact the insurance company during the trip.

    Claim Process
    I had no claim

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Your website, product and pricing are superlative. I thoroughly enjoyed working with you to purchase insurance and have sine that time, recommended you to my clients, who also have purchased policies with you.

    I had not thought I would need to file a clam when purchasing the insurance, I was mainly looking for it for rental car coverage. But in the end we had a flight delay of over 6 hours, so will be needing to file the claim for trip delay as well as missed (pre paid) reservations at an event due to the delay.

    I cannot tell you how responsive, professional and easy to work with your team has been. To date it has been a remarkable experience.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The purchasing went well! I also contacted their customer service concerning changes in my trip and they immediately adjusted the details. Satisfied!

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    When it comes to any form of insurance, the only test of the provider's service is when a claim is made. In this case TravelSafe fell somewhat short. I talked with an agent for Travel Mate (apparently TravelSafe doesn't handle their own claims) who took my basic information. I chose to provide the rest of the required documentation by email and sent it on 8/10. After two weeks I called to check on the progress of my claim. As it was a weekend, the person I spoke with was simply able to provide directions on how to access the status of my claim online but had no additional information. The status page indicated that an acknowledgement letter was sent on 8/17 (did not receive this letter). The check finally arrived on 9/18. It was for the full amount of the medical bill I had incurred while on our cruise, so that most critical part was fine. I just find it hard to understand why it took over a month to resolve a claim for a couple of hundred dollars.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    It took a while to get them on the phone but once I did they were very responsive. I also received a call back the following day which was nice. I can't say yet how the complete experience is since my claim is still pending but hopefully all will go well. I will be happy to follow up once my claim is finalized.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    24-hour assistance after a fire in the airport was informative, courteous and prompt. The forms are quite straightforward and easy to complete. My claim is in process so I can't speak to reimbursement, but so far, I would definitely recommend TravelSafe and choose them for future trips.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Easy to compare policies, easy to understand what is covered, easy to purchase. Unlike car or home or life insurance, where you must FIRST purchase and then are given a copy of the policy, here you can read all the policies and know EXACTLY what is covered before you purchase.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I choose the rating because they got the names wrong and had to call twice. I had filed a claim in June 2014 and can't get it finished. No one seems to know anything about the claim. Its been deleted on the web site.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I needed to insure an expensive Mediterranean cruise for 6 persons, including non-refundable airfare from California to Europe. TravelSafe offered among the best coverages for missed connections & trip cancellation/disruption, which were my main concerns. And the cost was moderately low. 5 stars so far. Although the cruise went mostly as planned, my travel wallet was stolen in the Rome subway. Upon return home, I submitted a claim for $250 total to cover lost currency (85 euros) and the cost to obtain an emergency passport from the US embassy ($135). 7 weeks (!) later, I received a check from TravelSafe for $50, with explanation that lost currency is not covered, and passport replacement is capped at $50. I can understand not covering currency - no way to prove the loss, but the cost of replacing a US passport is well known and easily documented. Capping coverage at $50 for something that always costs $135 seems unreasonable. 3 stars for the skimpy coverage and slow processing.

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    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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