Sales & Service Data

TOTAL SALES
29,194
Since 2004
MONTHLY SALES
431
Average Monthly Sales Since 2004
REVIEWS
1,161
Since 2004
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

29,194
policies sold

0.5%
negative reviews

0.5% (146) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    675
  • 4 stars
    247
  • 3 stars
    93
  • 2 stars
    30
  • 1 star  
    37
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

TravelSafe Reviews


  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    It took a while to get them on the phone but once I did they were very responsive. I also received a call back the following day which was nice. I can't say yet how the complete experience is since my claim is still pending but hopefully all will go well. I will be happy to follow up once my claim is finalized.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The policy did not cover the incident I called about but the representative was courteous and helpful. She connected me quickly to an attorney who provided me with information that was helpful and enabled me to relax and enjoy the rest of my trip.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We moved the date of our trip back a couple of weeks so I had to contact TravelSafe and have them adjust our policy dates of coverage. Was done easily and no issues. Customer service was good experience. We thankfully didn't have to file a claim while on this trip, but good to know we had Insurance just in case.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I am still waiting for the paperwork to come to my home so that I might receive reimbursement for the work done in Ecuador; in the meanwhile, I am dealing with the output of $440 expense in dental fees.........Why is it taking so long to get the claim forms to me?

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Semi timely too many follow ups were necessary

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did get a quick response when calling about the official policy document ( I was told to download it ), I thought it was to be mailed. The other question are not applicable because I didn't need to file a claim.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Unfortunately a passport did not arrive for our son and we lost several thousand dollars on our trip and did not get to spend Christmas together. The insurance coverage we had did not cover that and such an event was never anticipated. Although everyone was very nice,the vacation experience turned out to be a disappointment for us.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Our son was sick and we needed to call the nurse hotline. She was extremely helpful and resassuring.

    Claim Process
    We actually had multiple claims, one for delayed luggage (three people) and one for an illness (my son suffered sunstroke). Filing the claims online was extremely easy and phone support was very helpful as we were having trouble with the airline getting the proper documentation. The website claim status feature was especially useful so we always new the progress of our claims. We would highly recommend TravelSafe and have already purchased another TravelSafe policy for our next vacation. Hopefully we won't have to file any claims this time!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I purchased the insurance to cover plane tickets for my 87 year old mother, my daughter and myself because I was buying the tickets about 9 months before the trip and I knew there was a possibility something could go wrong. My mother was hospitalized a few days before the trip and was unable to travel. Because I paid for the tickets with travel points from a travel reward card I was told I was not eligible to receive reimbursement. The tickets were worth over $800 a piece and nothing asked me at the time I signed up for the insurance whether any part of the amount I was insuring was paid for with points. I paid a very hefty premium to insure an (at the time) 86 year old woman when I should have only insured myself for the cost of the Delta ticket exchange. To add insult to injury, Delta said we would all have to travel by early September of this year because that's when the tickets expire. But my mother is unable to travel and my daughter leaves for college in mid-August so she can't travel. So I just lost $2,400 worth of plane tickets....yes, they were paid for with points but that shouldn't matter...they were paid for...and that's all that matters!! I will NEVER buy from TravelSafe again and I'm not sure I trust Squaremouth either because they do not make is VERY CLEAR that anything paid for with points is NOT covered by insurance. EXTREMELY disappointed with this experience!!!!!!!!!!!!! Rest assured, I'm telling everyone I know about the experience so they don't make the same mistakes.

    Review Updated: 07/13/2016

    Buyers Beware! If you are paying for your tickets with travel rewards points, (their policy calls them frequent flyer points...even though they aren't the same thing)TravelSafe will NOT reimburse you for the cost of the ticket. My 87 year old mother was hospitalized 2 days before our trip and could not travel. I called to make a claim and they told me I wasn't covered. I had purchased the tickets almost a year in advance (popular destination) so the premium I paid to cover all three traveler's tickets were based on the value of the tickets (and the fact my mom was old). I paid a needlessly high premium for no reason because they didn't cover me. They refused to even refund my premium, which I thought was a good compromise since they weren't shelling out any claim money. And the square mouth satisfaction guarantee...no help at all. If you are paying with points...any kind....DO NOT INSURE YOURSELF FOR THE VALUE OF THE TICKET...because TravelSafe sure won't pay. I will NEVER buy insurance from TravelSafe again and will very likely not use Squaremouth because their satisfaction guarantee doesn't really do anything.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    June 17, 2016

    Thank you for making us aware of your complaint.

    We are sorry to hear your claim was denied.

    Unfortunately, expenses purchased with points, miles or vouchers are not insurable.

    You can only insure expenses that have a monetary value. This is standard for all of the travel insurance providers on our website.

    A member of the Zero Complaint Team has contacted you to schedule a time to discuss this further.

    Alternatively, you may reach us at 800-240-0369. We are delighted to help.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I would never deal with this company again. The premise of their operating mode is to stall, stall and stall. If you provide insurance you should do your best to pay claims as quickly as possible. Here, it is exactly the opposite....stall, stall and stall some more. I filed a claim on line, provided more documentation than one could possibly ask for, and rather than answering on line they insist on mailing their responses and requests, only to stall. Why not be gentlemen and do whatever you can to make customers happy so they might come back in the future. I have a legitimate claim, which I know they will honor, but they will make me wait and wait and only irritate me to the point where I wouldn't ever consider their product again. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    Review Updated: 07/20/2016

    No one wants to TALK. why can't a customer ask questions.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    April 13, 2016

    Thank you for taking the time to post a review.

    We apologize for your negative experience with TravelSafe.

    A member of our Zero Complaint Team will contact you today to discuss this further.

    Please contact us if you have any questions at 800-240-0369, we are happy to help.

    Thank you.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Read more

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more