Sales & Service Data

TOTAL SALES
27,497
Since 2004
MONTHLY SALES
341
Average Monthly Sales Since 2004
REVIEWS
1,116
Since 2004
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

27,497
policies sold

0.5%
negative reviews

0.5% (140) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    651
  • 4 stars
    234
  • 3 stars
    91
  • 2 stars
    26
  • 1 star  
    35
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4.54/5
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4.45/5

TravelSafe Reviews


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    NB: Rx meds are not covered, our luggage has been lost/delayed for 7 days and most prescription insurance companies will not cover refills if less than the alotted time.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Answered all questions friendly customer service.

    Claim Process
    The wheel on my luggage broke off so I called customer service to inquire about making a claim. The customer representative was rude and abrupt. I decided not to make a claim because it would entail more trouble than it was worth but I did not appreciate having the phone slammed down when only asking for information

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim in September 2016, sent to you all papers requested and still nothing solved and reviewed . Claim # ID#6243654 I hope you find a time to contact me.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I had to change the date of our travel by one day, from Sunday to Sunday to Saturday departure and return. The process seemed more difficult than it needed to be.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Your website, product and pricing are superlative. I thoroughly enjoyed working with you to purchase insurance and have sine that time, recommended you to my clients, who also have purchased policies with you.

    I had not thought I would need to file a clam when purchasing the insurance, I was mainly looking for it for rental car coverage. But in the end we had a flight delay of over 6 hours, so will be needing to file the claim for trip delay as well as missed (pre paid) reservations at an event due to the delay.

    I cannot tell you how responsive, professional and easy to work with your team has been. To date it has been a remarkable experience.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The purchasing went well! I also contacted their customer service concerning changes in my trip and they immediately adjusted the details. Satisfied!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    24-hour assistance after a fire in the airport was informative, courteous and prompt. The forms are quite straightforward and easy to complete. My claim is in process so I can't speak to reimbursement, but so far, I would definitely recommend TravelSafe and choose them for future trips.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Easy to compare policies, easy to understand what is covered, easy to purchase. Unlike car or home or life insurance, where you must FIRST purchase and then are given a copy of the policy, here you can read all the policies and know EXACTLY what is covered before you purchase.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I choose the rating because they got the names wrong and had to call twice. I had filed a claim in June 2014 and can't get it finished. No one seems to know anything about the claim. Its been deleted on the web site.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I needed to insure an expensive Mediterranean cruise for 6 persons, including non-refundable airfare from California to Europe. TravelSafe offered among the best coverages for missed connections & trip cancellation/disruption, which were my main concerns. And the cost was moderately low. 5 stars so far. Although the cruise went mostly as planned, my travel wallet was stolen in the Rome subway. Upon return home, I submitted a claim for $250 total to cover lost currency (85 euros) and the cost to obtain an emergency passport from the US embassy ($135). 7 weeks (!) later, I received a check from TravelSafe for $50, with explanation that lost currency is not covered, and passport replacement is capped at $50. I can understand not covering currency - no way to prove the loss, but the cost of replacing a US passport is well known and easily documented. Capping coverage at $50 for something that always costs $135 seems unreasonable. 3 stars for the skimpy coverage and slow processing.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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