Really hard to get anyone to responsible for claim filing
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I gave it only 4 stars because there was so much paperwork to complete. My traveling companion had an accident and I had to get documentation from a bunch of doctors and the multiple hospitals she was in. Five stars would've been a note from her attending physician saying that was incapable of travel because if multiple leg fractures.
very slow with claim service
Our trip was beautiful and uneventful (darn near perfect)! We did however have to contact TravelSafe prior to our trip because we added one day onto our trip. Customer service took care of this request, forwarded updated documents and we were on our way with one more day of fun!
Thank you for making this change so easy for us! We assume had we needed a claim (thankfully we did not), the process would be just as smooth.
I had an accident while in Greece. I had moderate doctor bills. Time will tell how good the policy and customer service is. Filing the claim required an ENORMOUS amount of documentation but the instructions and the representative were both very clear in the explanation. The emergency number did not work from where I was: Naxos, Greece. I am however, very grateful for the insurance.
It took a while to get them on the phone but once I did they were very responsive. I also received a call back the following day which was nice. I can't say yet how the complete experience is since my claim is still pending but hopefully all will go well. I will be happy to follow up once my claim is finalized.
The policy did not cover the incident I called about but the representative was courteous and helpful. She connected me quickly to an attorney who provided me with information that was helpful and enabled me to relax and enjoy the rest of my trip.
We moved the date of our trip back a couple of weeks so I had to contact TravelSafe and have them adjust our policy dates of coverage. Was done easily and no issues. Customer service was good experience. We thankfully didn't have to file a claim while on this trip, but good to know we had Insurance just in case.
I needed to insure an expensive Mediterranean cruise for 6 persons, including non-refundable airfare from California to Europe. TravelSafe offered among the best coverages for missed connections & trip cancellation/disruption, which were my main concerns. And the cost was moderately low. 5 stars so far. Although the cruise went mostly as planned, my travel wallet was stolen in the Rome subway. Upon return home, I submitted a claim for $250 total to cover lost currency (85 euros) and the cost to obtain an emergency passport from the US embassy ($135). 7 weeks (!) later, I received a check from TravelSafe for $50, with explanation that lost currency is not covered, and passport replacement is capped at $50. I can understand not covering currency - no way to prove the loss, but the cost of replacing a US passport is well known and easily documented. Capping coverage at $50 for something that always costs $135 seems unreasonable. 3 stars for the skimpy coverage and slow processing.
I am still waiting for the paperwork to come to my home so that I might receive reimbursement for the work done in Ecuador; in the meanwhile, I am dealing with the output of $440 expense in dental fees.........Why is it taking so long to get the claim forms to me?
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