Unfortunately a passport did not arrive for our son and we lost several thousand dollars on our trip and did not get to spend Christmas together. The insurance coverage we had did not cover that and such an event was never anticipated. Although everyone was very nice,the vacation experience turned out to be a disappointment for us.
Our son was sick and we needed to call the nurse hotline. She was extremely helpful and resassuring.
We actually had multiple claims, one for delayed luggage (three people) and one for an illness (my son suffered sunstroke). Filing the claims online was extremely easy and phone support was very helpful as we were having trouble with the airline getting the proper documentation. The website claim status feature was especially useful so we always new the progress of our claims. We would highly recommend TravelSafe and have already purchased another TravelSafe policy for our next vacation. Hopefully we won't have to file any claims this time!
Travel Safe required an immense amount of documentation in support of the claims I filed (copies of passports showing entry and exit stamps for the country we visited, air receipts, lodging receipts, etc). All of this could be "technically" reasonable and necessary, but we'll see how Travel Safe responds.
For example, they wanted bank or credit card receipts as proof that I paid for a policy with them. Instead, I sent them my receipt from Squaremouth. It should serve the same purpose. Will they accept it...I don't know! We'll see. As a consumer, I was ultimately left with the impression that Travel safe was giving themselves any/all possible pretexts to deny a claim or hassle you, if they so choose. We'll see if they do that. I hope not. I sent them pretty exhaustive and complete claims (no jokes - it took me HOURS to compile the photocopies they requested), And, my claim is SMALL - a $40 (USD) doctors visit, and a lost luggage claim for which they are only a secondary payee, after the airline pays out.
Squaremouth should provide onsite information about how often or not your customers have been able to successfully file claims with an insurer, when filing a claim has been needed. That info seems almost as important as the price of the policy itself, and FYI, I use Squaremouth for all my travel insurance policy purchases.
I had to change my departure and return dates and contacted TravelSafe to modify my policy. Even though it was weeks before the departure date, TravelSafe refused to change the coverage or refund the premium. They simply confiscated my money for nothing.
NB: Rx meds are not covered, our luggage has been lost/delayed for 7 days and most prescription insurance companies will not cover refills if less than the alotted time.
Answered all questions friendly customer service.
The wheel on my luggage broke off so I called customer service to inquire about making a claim. The customer representative was rude and abrupt. I decided not to make a claim because it would entail more trouble than it was worth but I did not appreciate having the phone slammed down when only asking for information
Purchase was painless and easy. Customer service to adjust the travel dates was also easy and helpful. Fortunately, no significant delays, or problems during the trip, but I felt confident that if there were any issues, I could rely on TravelSafe.
Your website, product and pricing are superlative. I thoroughly enjoyed working with you to purchase insurance and have sine that time, recommended you to my clients, who also have purchased policies with you.
I had not thought I would need to file a clam when purchasing the insurance, I was mainly looking for it for rental car coverage. But in the end we had a flight delay of over 6 hours, so will be needing to file the claim for trip delay as well as missed (pre paid) reservations at an event due to the delay.
I cannot tell you how responsive, professional and easy to work with your team has been. To date it has been a remarkable experience.
The purchasing went well! I also contacted their customer service concerning changes in my trip and they immediately adjusted the details. Satisfied!
24-hour assistance after a fire in the airport was informative, courteous and prompt. The forms are quite straightforward and easy to complete. My claim is in process so I can't speak to reimbursement, but so far, I would definitely recommend TravelSafe and choose them for future trips.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More