Reviews, Sales and Service Ratings for TravelSafe

TravelSafe Sales & Service Data

Total Sales
22,161
since 2004
Monthly Sales
259
average monthly sales since 2004
Reviews
974
reviews since 2004
Overall Rating
4.4 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,959 reviews - overall rating 4.47 out of 5

TravelSafe Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.4

average on squaremouth 4.47 out of 5

22,161 policies sold
0.6% negative reviews

0.6% (125) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    568
  • 4 star
    203
  • 3 star
    78
  • 2 star
    19
  • 1 star
    27
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The person I spoke with was very helpful and easy to work with.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It was easy to pick an insurance plan that fit my needs and was reasonably priced.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thank goodness we didn't have to use the policy. We were very comfortable that we would have had plenty of support if we had needed it. The policy made all the steps necessary very clear to us. We also felt we could contact a person if needed. We felt that the price was a good value for the coverage.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Everything went well. No problems

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I choose the rating because they got the names wrong and had to call twice. I had filed a claim in June 2014 and can't get it finished. No one seems to know anything about the claim. Its been deleted on the web site.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had to call to add to the policy after my final payment to the tour operator. I was assisted in a fairly efficient manner, but could not complete the transaction on line.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Thankfully didn't have to use the policy, but I spent a lot of time researching and comparing policies online and I really like the comparison tool on Squaremouth. Squaremouth makes it easy to compare policies and obtain and purchase a plan.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    did not have to use the insurance, but very good that it was available if we needed it.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Filed claim on 12/10, but have not received a refund yet.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    "No news is good news," as when we buy insurance we are hoping to not need it. But by the same token, it doesn't give us a basis for rating anything much: those customer satisfaction ratings must come primarily from those who have a claim to file. At most, I inquired for explanatory details from TravelSafe, a company I chose because of its customer satisfaction ratings and such offering details as I could see on the web. I used it once before (on a trip about a year ago).

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