Sales & Service Data

TOTAL SALES
24,604
Since 2004
MONTHLY SALES
246
Average Monthly Sales Since 2004
REVIEWS
1,051
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,604
policies sold

0.5%
negative reviews

0.5% (133) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    614
  • 4 stars
    218
  • 3 stars
    86
  • 2 stars
    22
  • 1 stars
    32
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

TravelSafe Reviews


  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We received our policy information by email within a few hours of purchasing our policy.

    During Trip
    We had to cancel our trip a few weeks before departure due to my husband's illness and hospitalization.

    Claim Process
    We filed our claim online and downloaded all the necessary forms. After waiting for the Attending Physician's Statement from our doctor, we mailed the claim forms on 10/2/10.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    NO Claims.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Rating is based on product rating, price and features offered. Did not file a claim so can't comment on the company's willingness and ability to follow through on a claim process.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    i could have made a claim but I failed toread my policy thoroughly....my bags were late by 24 hours...had to buy some clothes and necessities....my fault.....

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    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We didn't have to use the insurance, but the purchasing and paperwork went smoothly.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Since I didn't have a claim, the only thing I can rate is the policy and delivery time obtaining policy. It took a couple of days before I received from the company, but Squaremouth had already provided summary. Good experience, will use all the time and hopefully the same insurance company.

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Could not locate my email with the policy. I called Co. and staff very pleasant, helpful...said there was no problem. Then as I was talking to her, I was able to find the correct email. Good customer service.

    During Trip
    luckily did not need to use it

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I never received much documentation from the carrier after purchasing the policy.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I didn't have to make a claim or contact customer service, so I'm unable to rate this categories. The price and coverage were competitive and the purchase was painless.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    called after our trip was changed and could not negotiate this as rep said it could not be

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    1 out of 3 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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