While it took a couple months, we were reimbursed for the total amount of the claim. We were satisfied with TravelSafe and would recommend.
we chose your company based on consumer report. My husband works in the insurance industry and we checked your rating. We read ratings on your company and both my husband and I were very pleased with the claims process. Please note we read reviews from other clients which were very good but o comments regarding the claims aspect. It took approximately 4-5 weeks process. We were never able to go on our trip due a medical situation. However the whole process was very efficient. Customer service was great. Both my husband and I would rather have gone on vacation. However., we would definitely recommend Squaremouth to anyone who is looking for a very good start solid travel insurance.
Thanks for a great product.
I appreciated the opportunity to compare costs and features of multiple venders. I had questions that the customer service representative was able to answer promptly. Buying the travel insurance provided us with peace of mind.
The SquareMouth rep I spoke with before purchasing my travel insurance was able to clearly answer all of my questions.
The policy I chose from Travel Safe I felt had the best coverage for the price that afforded me the peace of mind I wanted.
I would recommend both SquareMouth and Travel Safe to other travelers.
Having a lot of choices can be time consuming but worthwhile. It is great to find so many choices in one place. Cannot imagine searching various sites to gather all the info that Squaremouth has. The other advantage is customizing ones policy and comparing. I will continue to use Squaremouth when I travel.
Some of the policy was difficult to figure out. With elderly parents I realized after the purchase that I couldn't tell if we were covered for a serious illness or death of immediate family. I called customer service and was told we did have that coverage. They were very helpful.
I had an accident while in Greece. I had moderate doctor bills. Time will tell how good the policy and customer service is. Filing the claim required an ENORMOUS amount of documentation but the instructions and the representative were both very clear in the explanation. The emergency number did not work from where I was: Naxos, Greece. I am however, very grateful for the insurance.
i liked the policy because it gave me exactly what i was looking for and even when i indicated a premedical condition, the rate was still very reasonable.
The customer service was excellent and i recommend this policy to all the travelers who care for a stress free travel.
We have purchased the same TravelSafe Classic policy for each trip we have taken the past 5 years (3 international trips per year). We are very happy with the policy and customer service and will continue to purchase this policy. The times we have had to make claims, customer service has been very helpful and we experienced no issues with claim reimbursement.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More