I had to email to get the info resent so I could print it and the company responded very quickly and professionally. Very happy with the service response.
We decided to leave a day early and the insurer promptly made the appropriate changes to our policy and provided the necessary documentation.
Did not need any of these services
No claim submitted
It was extremely easy to review and compare insurance products and services before the trip. Purchasing the policy and receiving the documentation was also very simple; just pay the premium and you are covered!
I did not contact customer service during my trip. I paid out-of-pocket for my medical costs incurred and asked the providers for receipts and copies of services rendered and explanations in writing. In every case but the hospital used, they were happy to do this. The hospital stated they would have to mail the report to my home address.
I have not been able to actually file the claim yet because I don't have all the requested documentation. The medical coverage provided by this trip insurance is "excess to any other group, government, or blanket health or accident insurance or assistance plan," therefore I must submit my claim to my primary insurance company, receive a denial, THEN submit this denial with my claim to TraveSafe! Had I been aware of this before purchasing the travel policy, I would NOT have purchased it! Why would I purchase this policy if my primary insurance company would pay for out-of-country health expenses?? I thought this policy was supplemental to any other coverage. I was misled.
We received our policy information by email within a few hours of purchasing our policy.
We had to cancel our trip a few weeks before departure due to my husband's illness and hospitalization.
We filed our claim online and downloaded all the necessary forms. After waiting for the Attending Physician's Statement from our doctor, we mailed the claim forms on 10/2/10.
I will be giving TravelSafe all 5 stars, even though we were not able to take our cruise. My husband was laid off after we bought insurance for our trip. We able to cancel our cruise for a full refund, however, we were nine days beyond the time when we could cancel our insurance. Shelley at TravelSafe understood and was able to make an exception, and we received a refund of virtually all of our insurance premium. We will definitely use TravelSafe in the future.
I purchased the insurance to cover plane tickets for my 87 year old mother, my daughter and myself because I was buying the tickets about 9 months before the trip and I knew there was a possibility something could go wrong. My mother was hospitalized a few days before the trip and was unable to travel. Because I paid for the tickets with travel points from a travel reward card I was told I was not eligible to receive reimbursement. The tickets were worth over $800 a piece and nothing asked me at the time I signed up for the insurance whether any part of the amount I was insuring was paid for with points. I paid a very hefty premium to insure an (at the time) 86 year old woman when I should have only insured myself for the cost of the Delta ticket exchange. To add insult to injury, Delta said we would all have to travel by early September of this year because that's when the tickets expire. But my mother is unable to travel and my daughter leaves for college in mid-August so she can't travel. So I just lost $2,400 worth of plane tickets....yes, they were paid for with points but that shouldn't matter...they were paid for...and that's all that matters!! I will NEVER buy from TravelSafe again and I'm not sure I trust Squaremouth either because they do not make is VERY CLEAR that anything paid for with points is NOT covered by insurance. EXTREMELY disappointed with this experience!!!!!!!!!!!!! Rest assured, I'm telling everyone I know about the experience so they don't make the same mistakes.
Review Updated: 07/13/2016
Buyers Beware! If you are paying for your tickets with travel rewards points, (their policy calls them frequent flyer points...even though they aren't the same thing)TravelSafe will NOT reimburse you for the cost of the ticket. My 87 year old mother was hospitalized 2 days before our trip and could not travel. I called to make a claim and they told me I wasn't covered. I had purchased the tickets almost a year in advance (popular destination) so the premium I paid to cover all three traveler's tickets were based on the value of the tickets (and the fact my mom was old). I paid a needlessly high premium for no reason because they didn't cover me. They refused to even refund my premium, which I thought was a good compromise since they weren't shelling out any claim money. And the square mouth satisfaction guarantee...no help at all. If you are paying with points...any kind....DO NOT INSURE YOURSELF FOR THE VALUE OF THE TICKET...because TravelSafe sure won't pay. I will NEVER buy insurance from TravelSafe again and will very likely not use Squaremouth because their satisfaction guarantee doesn't really do anything.
Thank you for making us aware of your complaint.
We are sorry to hear your claim was denied.
Unfortunately, expenses purchased with points, miles or vouchers are not insurable.
You can only insure expenses that have a monetary value. This is standard for all of the travel insurance providers on our website.
A member of the Zero Complaint Team has contacted you to schedule a time to discuss this further.
Alternatively, you may reach us at 800-240-0369. We are delighted to help.
I would never deal with this company again. The premise of their operating mode is to stall, stall and stall. If you provide insurance you should do your best to pay claims as quickly as possible. Here, it is exactly the opposite....stall, stall and stall some more. I filed a claim on line, provided more documentation than one could possibly ask for, and rather than answering on line they insist on mailing their responses and requests, only to stall. Why not be gentlemen and do whatever you can to make customers happy so they might come back in the future. I have a legitimate claim, which I know they will honor, but they will make me wait and wait and only irritate me to the point where I wouldn't ever consider their product again. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Review Updated: 07/20/2016
No one wants to TALK. why can't a customer ask questions.
Thank you for taking the time to post a review.
We apologize for your negative experience with TravelSafe.
A member of our Zero Complaint Team will contact you today to discuss this further.
Please contact us if you have any questions at 800-240-0369, we are happy to help.
Rating is based on product rating, price and features offered. Did not file a claim so can't comment on the company's willingness and ability to follow through on a claim process.
Since I didn't have a claim, the only thing I can rate is the policy and delivery time obtaining policy. It took a couple of days before I received from the company, but Squaremouth had already provided summary. Good experience, will use all the time and hopefully the same insurance company.
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