We received our policy information by email within a few hours of purchasing our policy.
We had to cancel our trip a few weeks before departure due to my husband's illness and hospitalization.
We filed our claim online and downloaded all the necessary forms. After waiting for the Attending Physician's Statement from our doctor, we mailed the claim forms on 10/2/10.
I will be giving TravelSafe all 5 stars, even though we were not able to take our cruise. My husband was laid off after we bought insurance for our trip. We able to cancel our cruise for a full refund, however, we were nine days beyond the time when we could cancel our insurance. Shelley at TravelSafe understood and was able to make an exception, and we received a refund of virtually all of our insurance premium. We will definitely use TravelSafe in the future.
Rating is based on product rating, price and features offered. Did not file a claim so can't comment on the company's willingness and ability to follow through on a claim process.
Since I didn't have a claim, the only thing I can rate is the policy and delivery time obtaining policy. It took a couple of days before I received from the company, but Squaremouth had already provided summary. Good experience, will use all the time and hopefully the same insurance company.
Could not locate my email with the policy. I called Co. and staff very pleasant, helpful...said there was no problem. Then as I was talking to her, I was able to find the correct email. Good customer service.
luckily did not need to use it
I never received much documentation from the carrier after purchasing the policy.
TravelSafe rep gave different information on the phone than the written info on line. Rep was incorrect re: coverage.
I did not contact the insurance company during the trip.
I had no claim
called after our trip was changed and could not negotiate this as rep said it could not be
I didn't have to make a claim or contact customer service, so I'm unable to rate this categories. The price and coverage were competitive and the purchase was painless.
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Times Staff Writer
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