Reviews, Sales and Service Ratings for TravelSafe

TravelSafe Sales & Service Data

Total Sales
21,532
since 2004
Monthly Sales
212
average monthly sales since 2004
Reviews
963
reviews since 2004
Overall Rating
4.39 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
Allianz Global Assistance
4.48/5
average on squaremouth 13,936 policies sold - 293 average monthly sales over last 3 months - 14,488 reviews - overall rating 4.45 out of 5

TravelSafe Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.45 out of 5

21,532 policies sold
0.6% negative reviews

0.6% (125) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    561
  • 4 star
    199
  • 3 star
    78
  • 2 star
    19
  • 1 star
    27
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    "No news is good news," as when we buy insurance we are hoping to not need it. But by the same token, it doesn't give us a basis for rating anything much: those customer satisfaction ratings must come primarily from those who have a claim to file. At most, I inquired for explanatory details from TravelSafe, a company I chose because of its customer satisfaction ratings and such offering details as I could see on the web. I used it once before (on a trip about a year ago).

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I compared policies carefully before I purchased.
    The TravelSafe policy was the best for my needs, plus it covered pre-existing conditions if purchased within a certain time period before travel. I spoke with the TravelSafe folks directly as well, because I had some questions your site did not address.
    I have needed to make two travel-related claims in the passed, so I know the importance of having travel insurance.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I bought Travelsafe insurance through Squaremouth.com. My luggage was broken by a hotel assistant when it was stored in a holding room. The hotel’s manager refused to write an accident report. When I applied (July 2014) for damage claim (less than $100), a Travelsafe representative asked me for tons of different papers: credit card statement, my explanation, not Reparable Statement and so on. After I sent them all of these including not Reparable Statement for which I had to pay a repair store $15 plus tax. Travelsafe sent me letter in December (2014) saying they needed statement from the hotel. If a hotel personal refused to do it in July, they probably won’t even remember me in December. I still did not receive any money from the Travelsafe. I will not recommend this company at all because they refused to pay a small claim and asked for a ton of papers. I can only imagine how they handle big claims.

    Review Updated 01/14/2015

    TravelSafe Is not reliable company. Company very bureaucratic even small claim it does not want to pay, asking more and more documents.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I like your customer service personnel. I learn something from each of your people with whom I interact.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Had a great experience with SquareMouth. They answered all our questions on buying travel insurance, and where there before we left to make sure we had what we needed. I might add without selling us a really expensive one. We will use them on our next trip!

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The plocy details were well written and easy to understand the coverage that I was purchasing. It suited my need

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I have always appreciated the advice and information which I receive from the people I speak with when looking for a policy. They seem well-trained and knowledgable and they answer questions directly. I shall be calling in the next week to purchase another policy for a short trip coming up in February.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I resented a claim on 1-24-14 because an infection diagnosed by my doctor prevented me from traveling. I sent the claim form and doctor sent rmedical report the end of Oct. As of today I have not received my trip reimbursement. Process should of payment should be faster. I'm Very disappointed in delay.

    Review Updated 12/20/2014

    We got re-imbursed for our trip expense for Gate1 booking thru Vacations to go, however they did not re-imburse us for our air fare because they said frequent flyer miles bookings were not refundable. i sent them an e-mail in April 2014 with all the particulars of air fare value and said it was purchased with Visa Perks. The representative sent an E-Mail response and said I could add for $282.00. I replied to add and it was added to my credit card and policy value. No explanation regarding the restrictions in coverage using Visa Perks. I sent a letter on Dec !6th with my documentation of the purchase and my dis-satisfaction that no payment was made for my non-refundable air fare. For this reason, I can't give 100% satisfaction to handling of this claim. I trust that someone will see fit to re-imburse me the air value in the added to the policy in April 2014.

    Sincerely,

    Dennis & Susan Barn

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I looked online and then asked around finally I called customer service and they guided me through. Even though I didn't file a claim I would recommend and use this insurance again having the extra coverage gave me peace of mind .

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I would use again.

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