Reviews, Sales and Service Ratings for TravelSafe

TravelSafe Sales & Service Data

Total Sales
22,573
since 2004
Monthly Sales
237
average monthly sales since 2004
Reviews
988
reviews since 2004
Overall Rating
4.4 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.5/5
HCC
4.49/5
average on squaremouth 13,644 policies sold - 266 average monthly sales over last 3 months - 15,302 reviews - overall rating 4.47 out of 5

TravelSafe Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.4

average on squaremouth 4.47 out of 5

22,573 policies sold
0.6% negative reviews

0.6% (126) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    577
  • 4 star
    206
  • 3 star
    79
  • 2 star
    20
  • 1 star
    27
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    So far the service has been very good. We have had horrible experiences with Global Allianz and couldn't reach Anerican Express after several attempts. We have filed four claims, so we will let you know how it goes.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I JUST FOUND THIS SURVEY IN MY TRASH BOX. DEALING WITH TRAVEL SAFE AND TRIPMATE HAS BEEN THE MOST FRUSTRATING EXPERIENCE. I AM STILL FIGHTING THEM TO GET THE CLAIM FULLY PAID. EVEN DURING THE TRIP, THEY DELAYED IN GIVING AUTHORIZATION FOR PAYMENT OF THE HOSPITAL BILL WHILE I WAS IN KATHMANDU. I HAD TO STAY IN THE HOSPITAL AND EXTRA DAY AND A HALF TO WAIT FOR TRIPMATE TO ACT. THEY HAD ALL THE REQUIRED PAPERWORK AND STILL WOULDN'T GIVE AUTHORIZATION FOR PAYMENT. NOW AFTER GIVING THEM ALL THE PAPERWORK THAT THEY ASKED FOR, I AM STILL FIGHTING WITH THEM FOR PAYMENT. I WILL NEVER PURCHASE A POLICY FROM YOU AGAIN AND I HAVE TOLD MANY PEOPLE ABOUT MY EXPERIENCE. I WILL PROBABLY END UP TAKING THEM TO SMALL CLAIMS COURT. IF YOU WANT TO CONTACT ME, PLEASE DO SO AND I WILL FILL YOU IN. THANK YOU

    Response Received August 5, 2015
    Squaremouth
    Kasey Krueger

    Hi

    Thank you for providing your review.

    We are sorry to hear of your negative experience with TravelSafe.

    A member of our Zero Complaint team will follow up with you by the end of the business day today to discuss your claim further.

    Thank you for taking the time to submit a review. We appreciate your feedback and the opportunity to assist you.

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  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Luckily we did not need to file a claim, so I cannot rate it further.

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Regrettably, poor health required canceling our travel and our travel insurance. The lady with whom I spoke in this regard was courteous and helpful. The next time we are able to travel, we will look to you first.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Very Good

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Liked their coverage for the best price. They were easy to reach with questions.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    great experience

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Excellent. Easy to understand. Good explanation of policy choices.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I love to make my own choices when purchasing travel insurance. Square mouth gives you those options.

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    0 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We felt very comfortable ordering a plan through Squaremouth. We have done it many times in the past. Teavelsafe seemed like a very cood company to deal with and we got one with health as primary coverage. Thankfully we did not need to use any part of the policy but we felt good having the 24/7 number if we needed to make contact from overseas

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    0 out of 1 people found this review helpful