Reviews, Sales, and Service Ratings for
Trawick International

It's very challenging- the online claim form isn't working correctly and I haven't been able to reach anyone by phone and only got a generic email response to my question

Trawick international is not answering or returning calls. When I enter the policy number on the site the automated message gives when you call in, it says the policy is not recognized. I'm incredibly frustrated.

Thanks for your feedback and bringing this to our attention. We are sorry to hear your experience has been frustrating. Our claims team informed me they reached out and the necessary form has been sent. You should be set now, but please let us know if you need anything else. Thank you for choosing Trawick International!

I have called and left messages with Trawick. Their voicemail to tell you the emails and websites to move forward
with claims is spoken soooooo fast, that I cannot understand where to send anything. When I hunt on line on how to initiate
a claim, it is not 100% clear. I have tried to speak to someone, but am prompted to leave a message.
I have left messages and still, no one has contacted me.
I have 4 claims to file as we had to leave our vacation early as one of our travelers tested positive forCoVid.
If you could help me on how to start these claims, I would appreciate it!

Hi Fred, Thanks for your feedback. Our claims team has reached out and also sent the appropriate form to get your claim started. We hope this helps; if you need anything else, please let us know. Thanks for choosing Trawick international!

The customer service rep I spoke with when choosing our policy was very helpful in providing accurate, cost effective information.

I cancelled my trip and the insurance.

Glad I found Trawick through Forbes

My family tested passive for covid 2 days before the trip. I called the company countless times and was never able to speak. I made a complaint through the internet and I've been waiting for them to get in touch with me, it's already been 2 weeks.

Hi Israel, thanks for your review and for bringing this to our attention. We apologize for any frustration caused by not being able to get through. I spoke with our claims team and was informed that your claim has been completed. If there is anything else you need, please let us know. Thank you for choosing Trawick International!

I called with questions regarding selecting the best policy and options for my travel needs. The young woman was very helpful and knowledgeable and guided me to a personalized choice. It was a good interaction and I traveled more comfortably knowing my Squaremouth policy had me covered.

I called in distress on Dec 26, they sent me to a phone number that mentioned that they were closed. Left a message.
A rude lady called me at 7am 2days later and said she was from a company i never heard of (coordinated benefits) without any of the information I left in my the voicemail, asking me for personal information.
When I said i don’t know them I only know trawick and squaremouth she didn’t have anything else to propose. I have been leaving messages since and no one is getting back to me…

Thanks so much for bringing this to our attention. We are so sorry to hear that your experience with us didn't meet your expectations -- frankly, it didn't meet ours, either. We apologize for the early morning call and any rudeness from our end. We take that seriously and have investigated it. Our claims team has since been in contact with you about Trip Delay and Trip Interruption coverage, so we hope all is okay now, but if not please let us know. Again, our sincere apologies for your disappointing experience. We hope you will give Trawick International another chance next time you travel. Thank you.