Reviews, Sales, and Service Ratings for
Trawick International

My family tested passive for covid 2 days before the trip. I called the company countless times and was never able to speak. I made a complaint through the internet and I've been waiting for them to get in touch with me, it's already been 2 weeks.

Hi Israel, thanks for your review and for bringing this to our attention. We apologize for any frustration caused by not being able to get through. I spoke with our claims team and was informed that your claim has been completed. If there is anything else you need, please let us know. Thank you for choosing Trawick International!

I called with questions regarding selecting the best policy and options for my travel needs. The young woman was very helpful and knowledgeable and guided me to a personalized choice. It was a good interaction and I traveled more comfortably knowing my Squaremouth policy had me covered.

I called in distress on Dec 26, they sent me to a phone number that mentioned that they were closed. Left a message.
A rude lady called me at 7am 2days later and said she was from a company i never heard of (coordinated benefits) without any of the information I left in my the voicemail, asking me for personal information.
When I said i don’t know them I only know trawick and squaremouth she didn’t have anything else to propose. I have been leaving messages since and no one is getting back to me…

Thanks so much for bringing this to our attention. We are so sorry to hear that your experience with us didn't meet your expectations -- frankly, it didn't meet ours, either. We apologize for the early morning call and any rudeness from our end. We take that seriously and have investigated it. Our claims team has since been in contact with you about Trip Delay and Trip Interruption coverage, so we hope all is okay now, but if not please let us know. Again, our sincere apologies for your disappointing experience. We hope you will give Trawick International another chance next time you travel. Thank you.

I needed to add an extra day to my trip and I called the number provided and it was very easy and no extra charge.

I am waiting to hear back on the small claim I made. If I read the policy right, I was entitled to get up to $400 in reimbursement if my luggage was delayed. I had bought the policy to cover potential Covid issues, but submitted a claim for $24 for a pair of shorts that doubled as a bathing suit, since when my luggage was delayed by over 24 hours (and all I had were the jeans I flew down in from Chicago to Cancun). Hope to hear soon on the claim, but the process to purchase and the response from customer service was very helpful

I was disappointed to find that non of the international numbers Squaremouth has listed actually work when trying to dial in from outside of the US. I had an extremely difficult and frustrating time trying to get a hold of Trawick and Squaremouth while traveling outside of the US. I was forced to call a family member in the US and have them 3rd party call Trawick and Squaremouth while I was sick with Covid. It was a miserable and unnecessarily complicated process.

Hi Abby, we are so sorry to hear you had so much trouble contacting us while traveling internationally. We will look into that to see what might have happened. In the meantime, I spoke with our claims team and they have been in contact with you -- please check your email for an update on your claim. If you have questions or concerns, please contact the claims team at 1-888-352-3169 or NWTravClaims@cbpinsure.com. Thank you.

I submitted my claim by priority mail over two weeks ago now and have not heard back. This is unacceptable.

Hi Cierna, I spoke with our claims team and was informed they were able to process your claim and someone has reached out via email to advise you. If you did not receive that email or if you need anything else, please don't hesitate to contact the claims team at 1-888-352-3169 or NWTravClaims@cbpinsure.com. Thank you.

I wanted trip insurance due to the cost of our vacation and the elements of 3 family groups. With Covid, I needed that back up plan if the trip did not happen.

The whole claim process has been ridiculous and quite frankly, feels fraudulent. I have not even been able to submit an email for the past two weeks because of something down on your system. Response from customer service is essentially nonexistent. When I do speak with someone, the conversation is filled with excuses about how overworked and understaffed your company is.

Hi Jake, we are sorry to hear you have had a tough time getting through to us. We don't see any outages but will definitely look into why that might have happened so it doesn't happen again. Your claim is in line for processing and being expedited. We should have an update on it within the next week, and our claims team will reach out when they do. Please be on the lookout for an email from NWTravClaims@cbpinsure.com. Thank you.