Reviews, Sales, and Service Ratings for
Trawick International

Easy and affordable! My trip was to Costa Rica and submitted the insurance documentation as per the countries request. Upon arrival to the airport in San Jose (SJO) I had to reconfirm my insurance with an agent. I am not sure if this was an internal issue with the SJO their system. It was more time consuming because I had to not only make the immigration line but I had to go to another line to show proof of insurance. I printed mine so it was more efficient to show the paper work. Then,I had to make the immigration line again. This process took a lot longer however I was able to get through and the insurance meet the requirements.

We filed a claim which took some time to resolve owing to first having to deal with medicare (getting their refusal for an out of USA claim) and next with our medicare supplement insurance...all this took extra time because of covid.
However, after all that was done (almost 5 months) the claim balance was fully covered and paid by Trawick through it's claims handler.
We had paid the entire cost of the hospitals, ship hospital, doctors, etc. All this was eventually reimbursed by one of the three outfits mentioned above.
Through all this we were able to keep in touch with Trawick through it's claims handler.
Five stars for all.

The denial of our claim by First Nationwide was a blatant effort of putting profit above customer. The intent of travel insurance, if not the exact letter, was totally disregarded. I will never again be a customer of First Nationwide and neither will my friends, family, or social media contacts.

Out trip was posponed until 2022 and through Margaret at Trawick we were able to transfer our coverage for 2022 at no additional cost.

Out trip was posponed until 2022 and through Margaret at Trawick we were able to transfer our coverage for 2022 at no additional cost.

This questionnaire seriously undermined my comfort with SquareMouth. When I read this email which I was hoping was about the status of our claim, I was disappointed to see it was not only NOT than, but was asking me about the status. Why would you not know internally that we are processing a claim? Now I wonder if that is in progress as we are waiting patiently thinking all is well and now I am not so sure since you didn't even know we were filing...

discomforting and bad timing. I would have been all 5's if not for getting this premature and ill timed request for review.

Squaremouth does not process claims and is not aware of claim status due to privacy laws in the USA.

I am not sure when you filed your claim but COVID 19 has slowed the normal claim process down for a few reasons including the volume of claims that have been filed in the past two months. You should have received an auto-generated email that the claim was received and the approximate time to process the claim. You can always contact the claims administrator at CBP-Safe Travels Trip 888-352-3169 NWTravClaims@cbpinsure.com and ask for updated status.

Purchasing the policy online was very easy and filing a claim for cancellation for covered reason was very easy as well. I will purchase coverage again for future trips.

Our trip was cancelled by the tour company, and though we are still waiting for a refund from them, when I
contacted Trawick and provided the information asked for, my credit card was charged back immediately.
Thank you for such prompt cooperation.

Very disappointing experience in dealing with Trawick International. We had to cancel our trip due to COVID 19. Delta cancelled our flight to our destination and the country also closed it's borders one week prior to our departure. The Trawick International staff -- claims and customer service -- were so lacking in sympathy and professionalism that I will never work with them or Squaremouth again. I received far better service from the airline industry and hotels then from the industry that is designed to assist travelers in need. Not only did we lose the trip of a lifetime but the interactions with Trawick International made the experience even more awful. I have requested a refund of the insurance policy and am waiting to hear back.

My advice -- don't bother with Trawick International.