Reviews, Sales, and Service Ratings for
Trawick International

I found them to be very helpful and friendly.

Duplicate purchase was refunded within one day with no hassle whatsoever. Customer service was prompt, friendly, and courteous.

I am waiting for someone to acknowledge my 2nd claim.

We were unable to complete our trip due to an accident. We have filed a claim with Trawick International and have not received any communications regarding the claim. I am not satisfied !

Fortunately I didn't need to file a claim, but having the insurance while in Argentina gave me peace of mind.

couldn't go on trip---had surgery and got sick prior to going- spent 5 wks in hospital---wife has submitted claim--but have not received any money per our contract
Joseph H. Atkins

The process of obtaining insurance was very easy. I had to add on to the insurance due to booking tours.
I felt the process and the cost was very reasonable.

I am waiting to hear about my claim.

Had to cancel trip because of husband's illness. Sent all information on forms June 30. I finally called to verify their receipt on July 6 and was told material was with final examiner. I called August 7 and they said had not received all information. Husband resent information and I had travel company send even more information. August 17 I called and was told one paper from company was unreadable. I told the person how to read it and she agreed all information was there.
Told material would go to final examiner again. finally received checks from Trawick dated 9-04-18.

There were too many forms and contacting doctor and travel company multiple times to verify everything that I had sent lead to frustration. I had copied all receipts and checks in original sent papers.

We will not use Trawick again. We have never had trouble with the square mouth site.

Hi Mary Lee, I looked into the circumstances involving your claim and I wanted to clarify to see if we need to review the claim process to be faster. What I found was that CBP received the claim on July 6, 2018. The claim was worked on July 27, 2018 (within 15 working days) and sent for final audit. They show you called in on July 31, 2018 and were advised that the claim was under a final review. On August 7, 2018 the auditor advised to examiner that a Physician Statement would be needed as it was not included in the original paperwork received on July 6. They needed documents which would include when the incident occurred, as well as an itinerary and invoice from the travel supplier verifying the dates of travel, the traveler’s names and the cost of the trip. It is not uncommon for claims to need documentation to establish the complete loss and who paid for what and when. It is noted that an e-mail was sent to you on August 7, 2018 requesting this information. As you stated in your review – you had to send in additional documents. These documents were received on August 20 making the claim complete at that time. It was processed on August 27 and approved for payment on September 1 and a check was cut and mailed to you on September 4. I hope this helps you and others understand the claim processing a little better.